Our Story & Purpose:
We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.
As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!
Your Role in Supporting Our Members:
As an Assistant Branch Manager, you will play a key leadership role in delivering exceptional, relationship-based banking experiences for members. You will support the development and performance of member-facing staff, build strong relationships with members and community partners, and contribute to branch business outcomes through thoughtful leadership and service excellence. This role is well suited to a people-focused leader with strong business acumen, excellent communication skills, and a passion for developing others while delivering meaningful member experiences.
This is a Full-time, Permanent role based in Vancouver and will report directly to the Branch Manager.
How You'll Make an Impact:
Contributing to a respectful, culturally grounded environment that reflects local Indigenous values
- Building the business and financial planning acumen of member-facing staff to deliver excellent member experiences
- Facilitating high-quality member interactions through effective lobby management and relationship management
- Managing day-to-day service delivery including staffing, scheduling, traffic flow, and issue resolution
- Supporting members with complex financial needs during high-volume periods
- Assisting the Branch Manager with planning to achieve financial and operational objectives
- Coaching and supporting staff in advice, referral, and service delivery aligned with branch goals
- Strengthening long-term relationships with members and community partners
- Identifying opportunities to improve internal processes, service delivery, and operational effectiveness
What You’ll Bring to the Team:
- At least 3 years of overall experience within the financial industry or a related field, 1 year of which at a leadership capacity
- Solid Business acumen in the context of the financial industry.
- Advanced Knowledge of relevant Vancity products, policies, procedures, systems, tools, products and services.
- Advanced Knowledge of Vancity strategies, functions and programs
- A High School Diploma (or similar level of educational attainment)
Extra Skills That Set You Apart:
- Post Secondary Education/Diploma (Business Administration or Finance)
- Successful completion of the Investment Funds in Canada (IFIC) or the Canadian Securities Course (CSC)
- Successful completion of three courses towards the Certified Financial Planner (CFP) designation
- Successful completion of coaching modules in alignment with Vancity's current training and development educational standards.
You’ll Thrive Here If You Are:
- A Strong People Leader - you develop and manage your team to bring about their full potential and provide leadership in the achievement of member experience objectives.
- Committed to Reconciliation – You identify as Indigenous or are a dedicated ally motivated to advance Indigenous prosperity and trust-based banking.
- A Planner & Coordinator - you participate in prioritizing / organizing activities like branch planning, developing staff schedules, and the like.
- An Excellent Communicator - you leverage your written, spoken and interpersonal skills to explain business values, goals, strategies and objectives to staff in a clear way. You are able to coach staff in sales, advice, referral and service delivery, to model a positive member experience, and to address member complaints.
- A Decisive Problem-Solver - you are confident in your decision-making skills to optimize operational capability, to diagnose problems in the context of business, financial and member impacts, and to identify viable solutions.
- Analytical - you assess internal processes and identify opportunities for improvement, and to manage revenue and expenses.
What You’ll Earn:
This role offers a salary range of $86,400 to $101,600 per annum. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.
Why You’ll Love Working Here:
A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:
- Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
- Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
- Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
- Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
- Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
- Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.
Vancity Talent Programs:
Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.
At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.
We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at [email protected]. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.
