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POSITION COVERED BY AMUSE-PSAC BARGAINING UNIT
Hiring Unit: McGill University Advancement, Annual Giving, Phonathon
Job Title: Calling Team Leader (Phonathon)
Classification: C
Base Salary: $17.25 per hour. 4% vacation pay and compensation for Legal Holidays will be included on each pay
Duration: September 8 - December 22, 2026.
Schedule: Monday-Thursday: 5:30pm - 9:30pm, Sunday 12:00pm – 4:00pm
Estimated weekly hours: 8
Primary Duties:
Organizes and monitors a team of student fundraisers.
Compiles and tracks student callers’ incentives, statistics from shift and other data points in excel reports.
Reviews, corrects and confirms all donor data inputted into internal database by student callers.
Assists with training Student Callers, reviews and corrects student’s performance and provides constructive feedback to improve performance.
Acts as a resource person to resolve issues that may arise during Caller shifts and communicates issues to the Phonathon Manager.
In addition to the above tasks, may be asked to perform tasks of the Phonathon Callers.
The list of functions outlined above is representative and not a complete and detailed list of tasks which may be performed by an incumbent.
Requirements:
- High School Diploma with two years of relevant experience in the field of work.
Other Qualifying Skills:
Must be a student currently enrolled at McGill.
Must have excellent verbal communication skills (English and/or French).
Experience in sales or call center environment.
Experience as a student caller at the McGill Phonathon or experience with monitoring/supervising students.
Knowledge of French and English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level # 3 on a scale of 0-4.
Important: please refer to the Candidate Guides when applying as an internal employee or as an external candidate. If you are eligible for the McGill Work Study Program, please ensure to indicate it clearly in your cover letter.
POSTE COUVERT PAR LES DISPOSITIONS DE LA CONVENTION COLLECTIVE D’AMUSE
Unité d’embauche : Avancement universitaire - Relations avec les diplômés et Dons annuels - Phonathon
Titre du poste : Chef d’équipe, Téléphonistes appelants (Phonathon)
Classification : C
Taux horaire : $17.25 l’heure. L’indemnité de vacances de 4 % et la compensation pour les jours fériés seront comprises dans chaque paye
Durée: Du 8 septembre au 22 décembre, 2026
Horaire : lundi - jeudi 17h30 - 21h30, dimanche 12h – 16h
Heures estimées par semaine : 8
Fonctions types:
Organiser et surveiller les activités de financement d’une équipe d’étudiants téléphonistes appelants;
Compiler et suivre les mesures incitatives prises par les téléphonistes appelants, les statistiques tirées des quarts de travail et d’autres éléments de données dans des rapports Excel;
Examiner et corriger s’il le faut les données saisies par les téléphonistes appelants sur les donateurs dans la base de données interne; Aider à former les téléphonistes appelants et leur donner de la rétroaction sur la qualité des appels;
Agir à titre de personne-ressource pour résoudre les problèmes qui peuvent survenir pendant les quarts de travail des téléphonistes appelants et communiquer ces problèmes au gestionnaire (Phonathon).
En plus des tâches susmentionnées, il peut être demandé d’effectuer des tâches de téléphoniste appelant (Phonathon).
Les tâches énumérées ci-dessus sont représentatives, mais ne constituent pas une liste complète et détaillée des tâches qui pourraient être exécutées par le titulaire du poste.
Formation et expérience minimales requises :
Autres compétences et/ou aptitudes:
Doit être inscrit en tant qu'étudiant à l’Université McGill
Excellentes compétences en communication (anglais et/ou français)
Expérience en vente ou dans un centre d’appel.
Expérience en tant que Chef d’équipe, Téléphonistes appelants au central d’appel Phonathon à McGill ou expérience avec la surveillance/supervision d’étudiants, un atout.
Connaissance du français et de l'anglais: L'Université McGill est une université de langue anglaise où les tâches quotidiennes peuvent nécessiter une communication verbale et écrite en anglais. Le niveau d’anglais requis pour ce poste a été déterminé comme étant de niveau # 3 sur une échelle de 0-4.
McGill University is committed to equity and diversity within its community and values academic rigour and excellence. We welcome and encourage applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to engage productively with diverse communities.
At McGill, research that reflects diverse intellectual traditions, methodologies, and modes of dissemination and translation is valued and encouraged. Candidates are invited to demonstrate their research impact both within and across academic disciplines and in other sectors, such as government, communities, or industry.
McGill further recognizes and fairly considers the impact of leaves (e.g., family care or health-related) that may contribute to career interruptions or slowdowns. Candidates are encouraged to signal any leave that affected productivity, or that may have had an effect on their career path. This information will be considered to ensure the equitable assessment of the candidate’s record.
McGill implements an employment equity program and encourages members of designated equity groups to self-identify. It further seeks to ensure the equitable treatment and full inclusion of persons with disabilities by striving for the implementation of universal design principles transversally, across all facets of the University community, and through accommodation policies and procedures. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [email protected].
All qualified applicants are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadians and permanent residents will be given priority.
