Job Purpose
The Housing Connect Program supports individuals and/or families who are experiencing homelessness or housing instability.
The Housing Connect Support Worker (HCSW) proactively supports individuals at risk of homelessness by preventing evictions and providing financial and non-financial supports to those seeking housing. The HCSW builds relationships with participants and works collaboratively with them to achieve and maintain stable housing.
Reporting Structure
Reports to: Community Liaison
Supervises: N/A (practicum students if applicable)
Duties and Responsibilities
· Conduct Intake Assessment to determine participant’s level of support required.
· Locate and secure appropriate housing for participants based on their needs and financial capabilities.
· Assist participants with move-in and move-out procedures in accordance with the Housing and Support Handbook.
· Actively develop and maintain relationships with landlords in both the private and public sectors to increase and diversify housing opportunities for individuals transitioning from homelessness or experiencing barriers to accessing permanent housing.
· Work closely with landlords to address issues and negotiate solutions to prevent evictions.
· Assist participants in accessing financial assistance for rental payments, security deposit, first month’s rent and rental/ utility arrears.
· Connect participants to community and mainstream services and provide educational resources related to budgeting, financial management, daily living skills, and tenant responsibilities.
· Follow up regularly with participants to support housing stability and conduct monthly home visits.
· Perform other duties as assigned.
Education & Experience
· Degree or diploma in a Human Services related field and/or 2 – 3 years related experience.
· POPA Training would be considered an asset but will be offered after hire.
· Eviction Prevention Training through the Homeless Learning Hub would be considered an asset but will be provided after hire.
Administration and Reporting
· Maintain accurate and timely case notes and documentation within the case management system.
· Maintain participant files that are accurate, concise, complete, and up to date.
· Ensure confidentiality and appropriate handling of all participant and organizational documentation.
· Prepare and submit monthly reports as required.
· Participate in case conferencing to minimize duplication of services and ensure effective coordination of services.
Knowledge and Skills
· Excellent oral, and written communication skills.
· Excellent interpersonal and relationship-building skills.
· Ability to work cooperatively and collaboratively with co-workers, landlords, participants, and community professionals.
· Ability to prioritize workload and manage time effectively.
· Ability to work independently as well as in a team environment.
· Strong conflict resolution and problem-solving skills, as this position frequently interacts with individuals experiencing crisis or challenging circumstances.
· Ability to handle highly sensitive and personal information while maintaining appropriate safeguards for the confidentiality and security of LHA information and participant files.
· Proficiency with Microsoft Office programs.
Other Requirements
· Must successfully pass a Criminal Background Check and Vulnerable Sector Check prior to start date
· Valid class 5 driver’s license.
· Must own or have access to a reliable vehicle for work-related purposes.
Work Location
This position is based out of the Lethbridge Housing Authority business office.
Work Environment
· Working with participants in their home; community, and in an office setting.
· Frequently required to operate a computer, file, and retrieve, and organize written and electronic documents.
· Regularly required to stand, sit, walk, lift, carry, reach, handle materials, kneel, crouch, and bend.
· Required to travel regularly to participant home visits and other community locations.
· Work within a fast-paced, high-volume, and demanding environment while managing multiple priorities.
Application deadline: 2026-09-07
Expected start date: 2026-09-07
Job Type: Full-time
Pay: From $53,000.00 per year
Work Location: In person
