PROSHOP ATTENDANT
The Pro Shop attendant is responsible for customer service and sales of golf merchandise and services. Our full-service golf club offers a championship 18-hole course, cart rentals, lessons, Pro Shop merchandise, club fitting. The Pro Shop attendant performs a variety of duties including but not limited to customer service in the sale of golf services and merchandise, ensuring carts and other equipment are prepared and ready for rental, cleaning and stocking of the Pro Shop and other public areas and monitoring and dealing with service issues on the golf course. Working as a key member of the golf course team the Pro Shop attendant works to ensure that the Pro Shop services support the goals of the club.
This position requires a highly self-motivated individual who can work with minimal supervision and interact with members and guests at a high-level. Provides exceptional customer service to all stakeholders and contributes to a positive and healthy club culture through professionalism and positivity.
Duties and Responsibilities
· Provides excellent customer service, ensuring friendly and efficient serv, recognizing regular customers and members
· Ensures proper POS entry of customers, gathering appropriate information and entering information as per the procedural guidelines to ensure consistency of information within the system
· Properly checks in golfers, ensuring rounds are appropriately recorded and all rentals, other services and products are appropriately captured
· Ensures Pro Shop and golf services are set up and ready for guest use (e. Carts, rental equipment); supports the setup and organization of the golf services aspects of tournaments, leagues, and special events
· Deal effectively with customer concerns, identifying opportunities to recover customer satisfaction and loyalty, escalating issues to the on-duty supervisor and/or head golf professional where resolution can not be achieved
· Identifies opportunities to provide suggestions to customers and suggest sale items, features and promote upcoming events
· Collaborates with other Pro Shop and club staff to ensure excellent overall service levels
· Ensure accurate entering of orders, sales, discounts, proper cash management and completes daily cash balancing
· Ensures the cleanliness of the Pro Shop, rental equipment, stock rooms, and public areas, ensuring all appropriate health and safety regulations are met
· Ensures proper opening and closing procedures are completed, including responsibility for ensure proper opening and lock up of the facility
· Follows inventory management and controls policies, including POS accuracy, proper rotation of products, completing accurate physical inventory counts and demonstration proper care control and handling of golf club assets and inventory
· Perform other duties as assigned
Minimum Qualifications
· 1-3 years customer service experience
· Cash handling experience
· Strong computer skills, including the use of a Point-of-Sale software, internet searches and research, Microsoft Word and Excel
· Strong customer services and sales skills
· Strong written and verbal communication skills including effective telephone etiquette and communications skills
· Ability to multitask and adapt to changing circumstances
· Attention to detail and focus on accuracy with regard to entering customer orders and cash balancing
· Ability to manage and maintain a positive attitude in a fast-paced work environment
· Must be able to manage and work efficiently with little supervision
· Ability to work flexible hours including days, evenings, weekends, and holidays
· Must be able to lift and carry up to 50 lbs
· Drivers licence not necessary but would be an asset
· Maintain professional appearance and attitude
Job Type: Fixed term contract
Pay: $18.00-$20.00 per hour
Flexible language requirement:
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Work days:
- Holidays
- Monday to Friday
- Weekends as needed
Work Location: In person
