Summary:
Under the direction, accountability and guidance of the Mental Health and Addictions Manager, the Mental Health and Addictions Intake/Care Coordinator is the main point of contact for mental health and addiction services and will facilitate triage and screening of all individuals seeking service and determine type of services required.
The Intake/Care Coordinator is familiar with other services and resources in the community and is proficient at system navigation. Case consultation, Case Conferencing and Advocacy with community partners and services are an integral part of the role. Due to the specialized nature of this position the Intake/Care Coordinator needs to have an in depth understanding of the treatment pathways and risks associated with the use of Opioids.
The Intake/Care Coordinator will collaborate, consult and send/receive referrals from relevant internal and external service providers.
a. Service Specific Responsibilities
Intake:
- Conduct intakes and assessments with individuals seeking MH&A services, including suicide risk assessments and safety plans as necessary
- Triage and assign individuals seeking services to most appropriate providers on the MH&A team
- Collaborate with referring agency to receive further information as needed and update on status of referral
- Perform administrative tasks associated with intake including sending waitlist letters to clients as appropriate
- Monitor status of waiting lists for MH&A programs
Counselling:
- Provision of supportive counselling to individuals seeking services from the MH&A program while on waiting list for services from team clinicians and/or during times of staffing vacancies as needed
- Maintain a comprehensive understanding of crisis management and the impact of trauma on mental health and addictions issues
- Participate in group consultation with Mental Health & Addictions team at Noojmowin Teg Health Centre
Navigation:
- Coordinate and facilitate access to traditional healing and other cultural programming
- Refer clients to external service providers and programs as needed
- Liaise with community agencies and supports
Community/Program Development:
- Participate in promotion services related to mental health and addiction program
- Attend and participate in community and organizational committees as directed
b. General Description of Service Responsibilities
- Completion of charting and data collection within the Electronic Medical Record utilized by Noojmowin Teg Health Centre
- Compilation and completion of all reports as required by funders, and other data (including quality health indicators) as developed by the organization
- Adherence to policies and procedures
- Membership with and adherence to guidelines of regulatory college
- Adherence to traditional protocols and cultural sensitivity to First Nation where services are provided
- Complete all required leave request documentation (i.e., annual leave, professional development, certified sick leave, uncertified sick leave, over-time leave, etc.) in a timely manner
- Complete relevant professional development and training as provided by Noojmowin Teg, the funder, or legislative requirement
- Attend staff meetings, strategic planning, wellness activities, annual general meeting, and other team/group requirements
Requirements:
Mandatory
§ Minimum of Bachelor of Social Work degree; Social service/health related degree with experience may be considered
§ Registration with the Ontario College of Social Work and Social Service Workers or an equivalent college
§ Three (3) years’ experience providing clinical service
§ Valid class “G” driver’s license and own reliable vehicle
§ Clear drivers’ abstract
§ Clear vulnerable sector criminal record check
Preferred
§ Standard Cardiopulmonary Resuscitation (CPR), Automated External Defibrillator (AED), and First Aid Training
§ Applied Suicide Intervention Skills Training (ASIST)
§ Mental Health First Aid (MHFA)
§ Non-Violent Crisis Intervention Training (CPI)
§ Experience with charting in Electronic Medical Records
§ Anishinaabemowin speaker
Knowledge
§ Knowledge of current mental health issues relevant to First Nations
§ Knowledge of protocols of First Nations on Manitoulin Island and surrounding areas
§ Knowledge of mental health services available within the Manitoulin Island catchment area
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Knowledge of traditional healing practices of the Anishinabek
Skills
§ Skilled in a variety of mental health assessments, treatment planning and case management
§ Skilled in interpersonal relations
§ Strong time management skills
§ Excellent written and verbal communication skills
§ Demonstrated analytical and technical skills
Abilities
§ Strong ability to prioritize, plan, organize and schedule
§ Ability to work with minimal supervision
§ Ability to handle multiple tasks under pressure
§ Ability to work effectively as part of a team or as a leader when required to foster quality service to clients and to promote a good working environment
§ Ability to develop practices that ensure personal safety
Work Conditions:
§ Frequent sitting required
§ Frequent interruptions within office setting
§ Exposure to crisis situations
§ Frequent exposure to mental health clients
§ Travel requirements throughout Manitoulin Island and Espanola area
§ Flexed and after-hours work may be required at times
