Job Description – Clinic Administrator - Heaaring clinic
The clinic administrator reports to the Operations Manager. This role is a strong customer service role with many tasks to assist the clinic to run smoothly. In addition to being the client facing person for the clinic, they will be the conduit through which all aspects of the business will need to coordinate.
The role is permanent part-time to start. The work will be five hours per day, four days per week. Initial on-board training will be full days and may include Fridays. The position offers two weeks’ vacation time and the ability to join the company health and dental plan after 3 months. The position will also have a probationary period of 90 days.
Interested candidates should have a background in office administration, a positive and easy-going personality, be very social with patients and fit in well with staff. Experience in a medical, dental or legal admin role is an asset. Candidates should feel comfortable running an office, including (but not limited to) Scheduling software, customer experience, well developed telephone skills, a true desire to help people, an eagerness to learn and be a part of a happy and productive workplace.
This role will start part-time, but is expected to grow toward full-time over the next year or so. The hours at the start are Monday through Thursday from 9:30AM - through 3 PM with a half hour lunch. On occasion, additional time may be required.
Applicants not currently living in Nova Scotia need not apply.
The job tasks include:
· Greet clients and update their information in BluePrint software. (Note: BluePrint training will take place in Halifax - assume 3-5 full days at start of employment.)
· Maintain a positive attitude with patients and clinic staff at all times.
· Answer and direct phone calls
· Provide client support with small maintenance or cleaning of hearing aids
· Book appointments with audiologists
· Assist drop in clients with their equipment or questions
· Order and maintain hearing aids and supplies
· Manage incoming and outgoing mail, courier packages and supplies, including returning items to manufacturers.
· Assemble and charge hearing aids
· Manage the schedules and appointments of audiologists.
· Collect payment, process point-of-sale transactions and issue receipts.
· Balance cash daily and complete bank deposits.
· Maintain patient records including scanning and journal notes.
· Contact clients or potential clients regarding services, appointments, follow-ups, and assist with forms/paperwork as applicable.
· Fill out contracts, forms, and other paperwork.
· Other reasonable duties as required.
Candidates under consideration will be contacted by phone or email.
Pay: $23.00 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care
Experience:
- Office management: 1 year (required)
Work Location: In person
