Lloydminster, Ab Guest service agent Jobs – 2 Openings This Week

Reservations Agent
Lake Louise Inn —Alberta
- $21.25–$23.25 an hour
- Weekends as needed
- Bilingual
- Hospitality
- Customer service
- Wellness program
- Dental care
Quick apply
7d
Front Desk Agent- Holiday Inn Lloydminster AB
Holiday Inn Lloydminster, AB —Lloydminster, AB
- $16 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- No university degree
- Dental care
Quick apply

Discover related jobs

Based on your search for guest service agent jobs.

Sales Representative
Canada Custom Autoworks —Lloydminster, AB
*Drive Sales:* Engage with customers, understand their needs, and provide expert recommendations on wheels, tires, and vehicle accessories.
$24–$29 an hour
Quick apply
Sales Associate of Hot Tubs, Pools and water care
Spa Spot Lloydminster —Lloydminster, AB
Assist customers in locating products. Greet customers warmly and ascertain their needs. Ability to fit the right products to the customers needs.
$40,000–$100,000 a year
Quick apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Part Time Guest Service Agent
Rawley Resort, Spa & Marina —Coldwater, ON
Previous experience in a hotel front desk, guest services, or hospitality role. Respond to guest inquiries and resolve concerns with care and attention.
From $17.60 an hour
Quick apply
4d
Guest Services Agent - 1020
Vrancor —North York, ON
Accurately registers all guests arriving at the hotel in compliance with hotel credit and identification policy. Mails any delayed guest charge receipts.
$21.04 an hour
Quick apply

Show more jobs in cities nearby

I want to receive the latest job alerts for guest service agent in lloydminster, ab

By signing in to your account, you agree to Workopolis's Terms of Service and consent to our Cookie and Privacy Policy.

Reservations Agent

Lake Louise Inn
Alberta

Quick apply

Job details

Full-time
7 days ago

Benefits

Extended health care
Wellness program
On-site gym
Dental care
Paid time off
Discounted or free food
Company events
Employee assistance program
Vision care
On-site parking

Skills

Bilingual
French
Hospitality
Customer service
English
Computer skills
Communication skills
Hotel experience

Full job description

THE PROPERTY

Lake Louise Inn is a full-service hotel with 247 guest rooms and suites surrounded by soaring pines and sweeping mountain views, nestled among the snowy peaks of Banff National Park and is part of a UNESCO World Heritage Site.

Lake Louise Inn is dedicated to ensuring each position in the company is treated equally and with the utmost importance. We value the diversity of our employees and want each of them to experience a welcoming atmosphere that delivers respect, compassion and professionalism. We believe that diversity creates memorable experiences every day for both our staff and guests during their time at Lake Louise Inn.

WHY US?

Full Time Team Members receive subsidized, furnished, private room with internet, cable and utilities included.
Live, Work & Play in one of Canada's more iconic settings within Banff National Park.
Daily shift meals in our newly renovated staff cafeteria (taxable benefit).
Use of onsite fitness facility, mini golf course, heated pool and whirlpools.
Subsidized Gym Membership & Fitness classes at local recreation centre.
Group Benefit Plan (Health, Dental, Vision) offered at 4th month of employment for Full Time Team Members.
Employee travel program with preferred room rates at Atlific Hotels.
Discounts on Food & Beverage at 3 onsite restaurants.
Be part of a culture that believes in developing talent & promoting from within.
Summer Incentive Bonus Program & Annual Ski Pass Reimbursement Program.

SUMMARY:

Under the direction of the Rooms Inventory Manager, the Reservations Agent is responsible for the accurate and timely management of hotel reservations, inventory updates, and guest booking inquiries. This role plays an important part in supporting hotel revenue performance by ensuring reservations are processed accurately, inventory is maintained correctly, and guests receive exceptional service throughout the booking process.

The Reservations Agent works closely with the Rooms Inventory Manager, Front Office, Sales, Accounting, and other departments to support effective inventory management, rate strategies, and a seamless guest experience.

RESPONSIBILITIES:

Respond to guest inquiries by phone, email, and online channels, providing accurate information regarding room availability, rates, packages, and hotel offerings.
Process individual reservations accurately, including guest details, payment information, special requests, preferences, and applicable documentation.
Provide exceptional guest service while identifying opportunities to upsell room upgrades and value-added options whenever possible.
Maintain accurate reservation details, including notes, fees, taxes, billing instructions, payment details, and guest requests.
Handle reservation cancellations, modifications and no-show processes in accordance with hotel policy
Ensure all reservations are properly entered, updated, and maintained within the hotel's Property Management System.
Manage and monitor reservations received through Online Travel Agencies (OTAs), including Expedia, Booking.com, and other distribution channels.
Reconcile reservations between OTA platforms and hotel systems to ensure accuracy and prevent discrepancies.
Handle reservation cancellations, modifications and no-show processes in accordance with hotel policy.
Assist with maintaining accurate room inventory, availability, rates, restrictions, and booking controls as directed by the Rooms Inventory Manager.
Support the implementation of revenue management strategies, including rate changes, blackout dates, room restrictions, and inventory adjustments.
Prepare and distribute daily On-The-Books reports and assist with reservation reporting as required.
Ensure all Frequent Independent Traveller (FIT) reservations are accurately processed, including contracted rates, billing arrangements, routing instructions, meal vouchers, and special requirements.
Coordinate reservation information and required documentation with Front Desk teams to support smooth guest arrivals and billing processes.
Assist Sales and Accounting departments with reservation records, audits, billing accuracy, and reporting requirements.
Maintain strong communication with operational departments to ensure guest expectations and hotel requirements are properly captured.
Flexibility to cover other functions within the department such as Front Desk.
Other duties as assigned by the Rooms Inventory Manager and Front Office Manager.

QUALIFICATIONS:

2–3 years of experience in hotel specific reservations, front office, or guest services preferred.
Hospitality education or equivalent industry experience considered an asset.
Experience with Opera Cloud PMS or similar Property Management Systems considered an asset.
Experience with online booking platforms and reservation systems considered an asset.
Strong attention to detail with excellent organizational and recordkeeping skills.
Exceptional communication and customer service skills.
Ability to manage multiple priorities while maintaining accuracy in a fast-paced environment.
Strong computer skills with the ability to learn new systems and software quickly.
Fluent in English; French and additional languages considered an asset.
Ability to work collaboratively with multiple departments and support changing operational needs.
Availability to work occasional evenings, weekends, and holidays as required by hotel operations.
Willingness to relocate. Housing is available with a rental subsidy.

Pay: $21.25-$23.25 per hour

Benefits:

Company events
Discounted or free food
Employee assistance program
Extended health care
On-site gym
On-site parking
Paid time off
Wellness program

Application question(s):

Are you able to relocate to Lake Louise, Alberta for this position?
Do you have Experience with Opera Cloud PMS?

Work Location: In person

Quick apply

Refine Your Search

guest service agent jobs in lloydminster, ab

Reservations Agent

Front Desk Agent- Holiday Inn Lloydminster AB

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alerts for guest service agent in lloydminster, ab

Job seeker tools

Employer Tools

Browse

Stay Connected