London, On Desk analyst Jobs – 3 Openings This Week

Co-op Service Desk Technician - Winter 2027 (January to April) - London, Ontario (IN OFFICE)
Info-Tech Research Group International —London, ON
- Inventory management
- English
- Windows
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4d
Bilingual IT Support Analyst - Tier 1
EMCO Corporation —London, ON
- $50,000–$55,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- English
- Windows
Quick apply

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Technology Support Analyst
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Senior IT Support Analyst
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Co-op Service Desk Technician - Winter 2027 (January to April) - London, Ontario (IN OFFICE)

Info-Tech Research Group International
London, ON

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Job details

Permanent
4 days ago

Skills

Desktop support
Inventory management
iOS
English
Windows
Android
Shipping & receiving
Warranty claims processing
Bachelor's
Computer hardware
Azure AD
Computer networking
MacOS
Customer support
College diploma
Communication skills
Active Directory
Mobile devices

Full job description

Service Desk Technician | In Person [345 Ridout St N, London ON]

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals worldwide. We produce unbiased and highly relevant IT research to help CIOs make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

We are looking for a strong Service Desk Technician Co-Op to join our team in person for the Winter 2027 term (January - April). Applicants must be currently enrolled in a post-secondary program and eligible to participate in a co-op placement.

Key Responsibilities

Testing and Repair: Inspect, test, and repair computer hardware and peripherals received from users or vendors.
Computer Imaging: Prepare, image, and configure computers for deployment to new or existing users, ensuring systems are up to date and standardized according to company guidelines.
Warranty Claims: Prepare and submit warranty claims with vendors and manufacturers as required.
Shipping and Receiving: Manage incoming and outgoing shipments of IT assets, ensuring accurate records and tracking.
User Onboarding: Take calls and assist new hires with their first-time setup, including logging in, ensuring drivers are updated, and confirming they can access their computer properly.
Asset Management: Track and maintain accurate inventory of all IT equipment, including laptops, monitors, and peripherals.
Equipment Return Coordination: Work with HR to ensure the timely retrieval and processing of IT equipment from departing employees.
Inventory Audits: Conduct regular inventory checks to verify accuracy and identify discrepancies.
System Checks: Perform daily inspections of AV systems (Polycom, TVs, and display hardware) to ensure operational readiness.
Documentation: Maintain detailed records of imaging, repairs, shipments, and asset changes.
User Support: Provide assistance to the Service Desk team in resolving technical support tickets and end-user requests when needed.

Education and Experience

Currently enrolled in a College Diploma/University Degree program in Ontario in a related field such as Computer Systems (not development and/or testing) and eligible to participate in a co-op program.
Customer service experience preferred.
Demonstrated interest in technology and hands-on technical and independent work

Skills

Fluent in spoken and written English
Strong written and verbal communication skills
Strong documentation skills with desire to understand and follow process
Ability to recognize and prioritize critical incidents in a fast-paced environment
Working knowledge of Microsoft 365 administration, Active Directory, Azure AD
Application support experience with Microsoft Productivity Suite
Excellent problem-solving skills
Experience with Windows 10/11 and macOS
Mobile device support – Android and iOS
General understanding of network devices, including routers, switches, and access points

*We ask all applicants to please include an (unofficial) transcript with their resume*

Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.

#LI-BG1

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desk analyst jobs in london, on

Co-op Service Desk Technician - Winter 2027 (January to April) - London, Ontario (IN OFFICE)

Bilingual IT Support Analyst - Tier 1

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