Pay Range: $18.50 - $19.50
At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.
Position Overview:
Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store. The front end associate will excel at processing transactions accurately and timely by executing our GET checkout process.
Key Responsibilities:
Ensures Customer Satisfaction
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Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
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Demonstrates knowledge of products and services and makes appropriate suggestions to meet the customers’ needs.
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Treats all customers and associates in a sincere, appreciative manner and minimizes the time in the checkout line, acknowledging waiting customers.
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Promote and recommends services offered such as Credit, Extended Warranty, Tool Rental, Pro Services, etc.
Maintains Safety, Security and Shrink Mitigation
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Follows all Safety and Loss Prevention policies and procedures.
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Follows processes on the front-end designed to mitigate shrink and protect assets.
Competencies:
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Communicates Effectively
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Customer Focus
Skills:
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Interpersonal skills
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Cash Handling
Direct Manager/Direct Reports:
Travel Requirements:
Physical Requirements:
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Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items
Working Conditions:
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Working within a flexible schedule that may include evening and weekends.
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Warehouse environment that can be dusty and noisy.
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Doors are frequently open, causing drafts and interior temperature changes.
Minimum Education:
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Highschool Diploma or Equivalent
Minimum Years of Work Experience:
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1 to 2 years Retail or Cash experience an asset
Minimum Leadership Experience:
Certifications:
Other Requirements/Assets:
In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening and assessment of applicantsfor this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.
