WELL Health Diagnostic Centres is looking for a qualified Cardiology Patient Care Representative to join our growing team of healthcare professionals!
Reporting to: Cardiology SiteLead
About WELL Health Diagnostic Centres
WELL Health Diagnostic Centres is the largest operator of independent diagnostic health facilities in Ontario. More than 15,000 Ontario healthcare providers refer their patients to WELL Health Diagnostic Centre’s 40 accredited locations for OHIP-covered cardiology, imaging, women’s health, telehealth, and sleep diagnostic services.
We offer unique benefits to our staff including Employee assistance program (EAP), opportunity to travel to other WELL Health Diagnostic Centres locations and earn travel premium & mileage, we have also partnered with many schools & colleges to encourage continuing education programs. We offer Sign on bonus for specific locations and provide relocation benefits to assist candidates to help with relocation expenses.
Why join WELL Health Diagnostic Centres? Here are 5 great reasons!
- Compassionate & Connected Healthcare: Join a team of 1,000+ healthcare professionals across Canada dedicated to delivering excellent patient care while upholding the highest clinical standards.
- Employee Wellness: We support your overall work-life balance and offer full access to our group medical benefits and external wellness platforms to support you in thriving both personally and professionally.
- Competitive & Comprehensive Compensation: Enjoy competitive pay, extended health and dental benefits, paid time off, and exclusive perks through Perkopolis with 5,000+ discounts.
- Grow with a Leading Organization: With 50+ clinics across Canada and upcoming rapid expansion, you’ll have the opportunity to advance your skills and build a meaningful career.
- Collaborative & Supportive Culture: Work in a team-oriented environment with strong leadership, mentorship opportunities, continuing education support, training and development support, internal mobility, and clear pathways for career growth.
Responsibilities:
- Interact with patients, hospitals, and physician offices by telephone and email professionally, further to the direction received by the manager.
- Obtain required patient identification, documentation and history following guidelines.
- Review and address incoming fax requests from referring physicians.
- Strategically schedule and reschedule with the goal of optimizing efficiency and reducing patient wait time.
- Effectively adhere and adapt to changing policies and procedures, and ensure the messaging is reinforced with the team.
- Address and respond to patient inquiries in a timely manner, if requested to do so by the manager.
- Prepare or organize reports or statistics, as required.
- Perform other relevant duties as needed by the manager.
Qualifications & Requirements:
- Bachelor’s degree in a health-related field, or a college diploma in Medical Office Administration
- Must be computer literate and proficient in MS Office.
- Ability to work varying shifts and travel to various locations as required, and ability to work independently as well as part of a team.
- Ability to work collaboratively and professionally in a team-based environment, with a positive attitude.
- Sensitivity towards the handling of personal health information.
- Strong organizational and interpersonal skills, good command of the English language and excellent written and verbal communication skills.
- Self-evaluate performance, establish personal objectives and participate in yearly staff performance review
Experience:
Previous experience in a medical clinic is an asset, but not required.
Staffing:
Maintain and adjust to staffing rotation pattern as directed by the manager.
WELL Health Diagnostic Centres does not use artificial intelligence-assisted tools as part of the recruitment process.
This role is for an existing vacancy. The expected hiring range for this role is from $18 - $20 per hour. Final compensation is determined based on market location, job-related knowledge, skills, experience level, and internal equity. Candidates with significantly more experience may be considered at a higher level with adjusted compensation for certain roles.
Follow us on LinkedIn: www.linkedin.com/company/welldiagnostics.ca (http://www.linkedin.com/company/welldiagnostics.ca)
WELL Health Diagnostic Centres welcomes and encourages applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.
WELL Health Diagnostic Centres is an equal opportunity employer. If you require accommodation for a disability at any stage of the recruitment process, please notify Human Resources.
