At BeHome Nursing, we help older adults stay in the comfort of their homes for as long as they choose. More than just care, we build meaningful connections and support seniors in doing what they love.
Our team is driven by compassion, purpose, and self-leadership. We value independence, collaboration, and making a real difference—one conversation, one moment, one life at a time.
As a Care Supervisor, your role involves overseeing daily operations that contribute to business success through the management of client experience and caregivers. Your primary responsibilities include driving growth through the following key duties:
Consult Conversion:
Conducts Caring Consults, assesses Clients with respect to physical, emotional and environmental needs and advises on Client care; achieves conversion goal of 90%
Drives business interest by engaging in relationships with community leaders and professional organizations to establish long term relationships that will translate into word of mouth and professional referrals
Develops, promotes and ensures high quality, innovative customer service
Acts as advisor in Caring Consult to ensure that Client and Client contacts have all information required
Client Care Delivery and Experience:
Attends all First Visits with Caregivers to ensure client needs and care plans are executed as per the Service Agreement; sets and role models expectations
Conducts supervisory visits to ensure Caregiver fit and quality of care; delivering a premium client experience impacting Net Promoter Scores of 9 or higher
Develops appropriate and individualized care plans and updates as required
Educates clients on self-care and evaluates client response to care provided
Monitors risk issues and analyzes trends, adapts care as needed
Coordinates care, implementing clinical solutions, and evaluates client outcomes based on client goals
People Leadership:
Drives results through leading your caregiving team by setting clear goals, assigning tasks, coaching in the moment and providing continuing education
Delivers on our Brand Promise by leading the client experience, ensuring our Caregivers are doing whatever it takes to bring peace of mind to our clients and their families
Accountable for staff performance, ensuring Caregiver availability meets business needs and that there is compliance to all systems
Manages the education function to support a continuous learning environment and staff utilization of learning opportunities.
Conducts First and Supervisory visits to evaluate Caregiver performance and job satisfaction, impacting the employee experience resulting in a Net Promoter Score of 9 or higher
Scheduling Collaboration:
Hands off accurate and timely client & employee files to the Care Services (CSC) team to deliver exceptional client service by achieving scheduling goals and responding to urgent inquiries
Liaises with the CSC team to communicate changes in client requirements, Caregiver assignments
Responsible for ensuring client coverage is secured, particularly due to urgent care, caregiver cancellations and limited availability; assists with scheduling as needed
Responsible for data integrity and completion (Caregiver & Client files) in the scheduling software
Administration:
Maintains excellent documentation practices, specifically, complete and accurate care plans, employee files (skills & qualifications), client files, including pay and billing information
Reviews and updates client and staff records quarterly to ensure 100% accuracy and completeness
Directs the maintenance of client & personnel records to meet employee, organization and statutory requirements and entitlements
Ensures compliance with national, state/provincial legislative requirements in areas such as health, employment, occupational health & safety
Availability: Flexibility is required
Full Time: Monday to Friday 830-330pm
Qualifications:
Education Requirements:
- PSW certificate
- CPR and First Aid Certification
- Car and valid driver’s license
Experience Requirements:
- Strong computer skills, proficient in G-Suite: Gmail, drive, docs, calendar
- Exceptional written and verbal communication skills
- Intentional organization, planning, time management and multitasking skills
- Demonstrated experience setting and achieving goals
- Customer service and leadership background considered an asset
- Background or Criminal Record Check with a Vulnerable Sector Search (updated every year for continued employment)
- Negative TB test (updated every 5 years for continued employment)
Job Type: Full-time
Pay: $24.50-$25.50 per hour
Benefits:
- Company car
- Extended health care
Application question(s):
- Flexible with schedule, availability to work potential evenings and weekends when needed
Experience:
- Community healthcare: 2 years (required)
Licence/Certification:
- PSW certificate (required)
- Driving Licence (required)
Work Location: In person
