Chippewas of the Thames First Nation is accepting applicants for the position of:
Position Title: CaseWORKS, Data & Technology Support Coordinator
Department: Child, Youth, and Family Well-Being Services
Hours of Work: 37.5 hours per week working onsite 8:30am – 4:30pm
Location: 328 Chippewa Road, Muncey ON
Posting Date: July 21, 2026
Posting Closes: August 11, 2026
Summary:
The CaseWORKS, Data & Technology Support Coordinator supports the Child, Youth & Family Well-Being Services Department by coordinating the collection, entry, integrity, and maintenance of information within the CaseWORKS case management system. This role ensures records are accurate, secure, and maintained in accordance with departmental practices, reporting requirements, and privacy standards.
In addition, the position provides basic technology support to departmental staff, including device setup, troubleshooting, and day-to-day assistance with office technology. The Coordinator works closely with the Director to support data quality, reporting needs, service planning, and operational effectiveness while contributing to the well-being of children, youth, Elders, and families in the community.
Responsibilities:
- Oversee the collection, entry, accuracy, and ongoing maintenance of information within the CaseWORKS database.
- Coordinate data quality processes and ensure case management records remain accurate, current, and secure.
- Liaise with Coyote Software Corporation (VitalHub Company) regarding system updates, functionality, and requirements.
- Develop and implement processes for transitioning case management information into the CaseWORKS database.
- Support departmental practices related to data collection, documentation standards, and records management.
- Develop reports and data summaries to support planning, funding requirements, service monitoring, and operational decision-making.
- Assist in identifying data, reporting, and information needs within the department.
- Provide basic technology support, including setup of laptops, desktops, monitors, docking stations, printers, and scanners.
- Troubleshoot routine device, connectivity, printing, scanning, and office technology issues.
- Support staff with the day-to-day use of office technology and departmental tracking tools.
- Provide guidance on CaseWORKS processes, data entry standards, and documentation practices.
- Assist with onboarding and orientation of new staff related to CaseWORKS and department technology.
- Develop quick-reference guides, templates, and written instructions to promote consistent practices.
- Maintain strict confidentiality and ensure compliance with privacy and information security requirements.
- Participate in community events, meetings, training, and activities that support departmental goals.
Qualifications:
- Diploma or degree in Information Technology, Database Management, Computer Science, Office Administration, Social Administration, or a related field.
- Equivalent combinations of education, training, and experience may be considered.
- Minimum three (3) years of experience in data management, records coordination, case management systems, administrative systems support, or a related field.
- Experience using CaseWORKS or another case management database is preferred.
- Experience providing basic technology support, device setup, troubleshooting, printing, scanning, or workstation support is an asset.
- Experience working in child welfare, social services, First Nation services, or a related community service environment is an asset.
- Strong computer skills, including Microsoft Office, databases, records management systems, and office technology.
- Knowledge of confidentiality, privacy legislation, and the management of sensitive information.
- Strong analytical, organizational, problem-solving, oral, and written communication skills.
- Ability to work independently, prioritize competing demands, and maintain professionalism when handling confidential information.
- Valid Class G Ontario Driver's Licence with access to a reliable vehicle.
- Clear Police Record Check, including Vulnerable Sector Screening.
What Chippewas of the Thames First Nation Has to Offer:
- Comprehensive benefits for permanent employees, supporting health, dental, and overall well-being.
- Employer-matched pension plan to help build long-term financial security.
- Access to a confidential Family Employee Assistance Program (EAP) to support mental, emotional, and family wellness.
- Two-week holiday closure over Christmas and New Year’s, providing dedicated time to rest and recharge with family and community.
Chippewas of the Thames First Nation gives hiring preference to qualified Indigenous applicants, with first preference given to qualified Chippewas of the Thames First Nation Band Members. Applicants who wish to be considered under this preference are encouraged to self-identify in their application.
Interested applicants, please submit a cover letter, resume, three work related references, photocopies of education documents to:
[email protected]
OR
320 Chippewa Road, Muncey, ON N0L 1Y0
Please indicate "CaseWORKS, Data & Technology Support Coordinator” in your application.
We thank all candidates for applying; however only those selected for an interview will be contacted. Accommodations are available on request (by email to [email protected]) for candidates taking part in all aspects of the selection process.
As a federally regulated employer, Chippewas of the Thames First Nation is not required to include compensation ranges in job postings. Depending on the nature of the recruitment and the position, we may choose to share salary or pay band information in the posting or during the early stages of the process. Compensation is always discussed with candidates during recruitment to ensure clarity and alignment with their expectations and experience.
Pay: From $75,000.00 per year
Application question(s):
- Do you identify as Indigenous, Metis or Inuit? If yes, please indicate which:
Education:
Experience:
- CaseWORKS or other case management software: 1 year (preferred)
- Database management: 3 years (required)
Work Location: In person
