The Snowsports Manager position is an integral part of the Powder King Mountain Resort Management Team by providing oversight and guidance to the Rental Shop and Snowsports Department which includes Instructors and Rental Technicians. Your leadership will provide your team members and our guests with confidence and knowledge about the equipment, terrain and resort amenities as well as ensuring the profitability and accuracy of the Rental Shop transactions and equipment.
The Snowsports Manager promotes and organizes instructional opportunities for guests and provides oversight to the Instructional staff by mentoring Staff members and ensuring that exceptional guest experiences are attained and customer service is provided. Reporting to the Office Manager, responsibilities include but are not limited to:
Key Overall Responsibilities:
Maintain a professional attitude and represent Powder King Mountain Resort values
Act as a Powder King Host & Ambassador on and off the hill.
Adhere to the Alpine Responsibility code at all times,
Wear proper assigned uniform.
Exceed expectations by going out of your way to assist all guests, being courteous, friendly and informative, ensuring the ultimate customer service experience on the mountain.
Answer guest inquiries and resolve problems quickly and effectively.
Foster an atmosphere of safety and co-operation, and promotes positive teamwork amongst your team members as well as in all other Powder King Mountain Resort locations.
Carry out other related duties as assigned. Position Specific Responsibilities:
Staff supervision, training, scheduling and administration. Provide leadership and support to the Rental Shop Technicians creating a collaborative and positive team environment.
Ensure your team is motivated to attain high levels of efficiencies and provide guest services.
Ensure rental forms are filled out properly and completely including signatures and dates.
Assist guests with proper selection, fitting and adjustment of equipment.
Ensure any equipment that is requiring repair or replacement is repaired or replaced.
Works as part of a team to maintains the Rental Shop in clean & organized order.
Handle cash; including cash balancing and opening/closing duties.
Accurately operate debit machine and cashier till.
Clean equipment and maintain tidiness and organization of the store.
Sell retail products in store (clothing, outdoor gear and other items).
Accurately and consistently record daily sale details.
Assist with administrative functions, including but not limited to updating staff manuals & procedures, inventory management and reporting.
Communicate frequently with other departments to discuss planning, budgeting, sales promotions and advertising campaigns.
Qualifications:
Past supervisory experience exhibiting strong leadership skills with a commitment to safety, productivity, guest experience and team-building.
Possess or has desire to obtain Level 1 instructor's certification through either/both the Canadian Ski Instructors Alliance (CSIA) or Canadian Association of Snowboard Instructors (CASI).
Cash handling experience.
Effective communicator and problem solver.
Skilled at providing and creating exceptional customer service opportunities.
Are passionate about skiing and/or snowboarding – technical knowledge is a bonus.
Strong skier/snowboarder.
Positive personality with a continuous improvement / opportunity creating mindset.
Able to develop and maintain effective relationships between and across other departments.
Job Types: Full-time, Temporary
Pay: $19.00-$25.00 per hour
Education:
- Secondary School (preferred)
Experience:
- Retail Management: 1 year (preferred)
Work Location: In person
