Manitoba Call center team lead Jobs – 19 Openings This Week

Lead Call Centre Agent
Perimeter Aviation —Winnipeg, MB
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
10d
REMOTE IT Operations Support Coordinator
AnswerNet —Winnipeg, MB
- $50,000 a year
- Remote
- Microsoft Excel
- Customer service
- Administrative experience
Quick apply
3d
Inbound Sales Advisor
CAA SCO Systems & Services Inc —Manitoba
- Full-time
- Sales
- Customer service
- High school diploma or GED
- Wellness program
- Tuition reimbursement
Quick apply
9d
Bilingual French/English Customer Service Agent REMOTE
AnswerNet —Winnipeg, MB
- $19.50 an hour
- Remote
- Bilingual
- Customer service
- English
Quick apply
Team Coordinator
IntouchCX —Winnipeg, MB
- $21 an hour
- Evening shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
- Paid time off
Team Leader French/English Bilingual ON-SITE Winnipeg
AnswerNet —Winnipeg, MB
- $21 an hour
- Monday to Friday
- Bilingual
- English
- High school diploma or GED
- Disability insurance
- Dental care
Quick apply
Project Manager-Remote
AnswerNet —Winnipeg, MB
- $60,000–$90,000 a year
- Monday to Friday
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Clinical Applications Consultant - Acute Care Diagnostics - Saskatchewan & Manitoba Territory
Werfen —Manitoba
- $90,000–$120,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Dental care
- Vision care
Inside Account Manager
Gillfor Distribution —Oak Bluff, MB
- $60,000–$65,000 a year
- Overtime
- Sales
Quick apply
Outside Account Manager (Full time)
Gillfor Distribution —Oak Bluff, MB
- $65,000–$70,000 a year
- Full-time
- Sales
- Travel
- Organizational skills
Quick apply
Healing Home Supervisor
The Link: Youth and Family Supports —Winnipeg, MB
- $25 an hour
- Full-time
- CPR Certification
- Analysis skills
- Experience working with children
- Paid time off
- Paid sick leave
Quick apply
Territory Manager - Manitoba
Convatec —Winnipeg, MB
- Weekends as needed
- Sales
- English
- Bachelor's
Administrative Clinic Lead
Peace of Mind Therapy and Consultation —Winnipeg, MB
- $18–$25 an hour
- Weekends as needed
- Customer service
- Administrative experience
- EMR systems
- Flexible schedule
Quick apply
Bilingual French/English Customer Service Agent ON SITE ONLY
AnswerNet —Winnipeg, MB
- $19.50 an hour
- Bilingual
- Customer service
- English
Quick apply
Transition Navigator - Casual
John Howard Society of Brandon Transitional Housing and Healing —Brandon, MB
- From $24 an hour
- Part-time
- Microsoft Office
- High school diploma or GED
- First Aid Certification
- Paid time off
Quick apply
4d
Clinical Dispatch Manager
Keewatin Air LP —Winnipeg, MB
- 12 hour shift
- Nursing
- Customer service
- BLS Certification
- Employee stock purchase plan
- Disability insurance
Project Controls Lead
Aecon Group —Winnipeg, MB
- Engineering
- Microsoft Office
- Analysis skills
- Tuition reimbursement
Quick apply
Director of Clinical and Healing Services
The Link: Youth and Family Supports —Winnipeg, MB
- $100,000–$110,000 a year
- Weekends as needed
- Management
- Master's degree
- Psychology
Quick apply

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Lead Call Centre Agent

Perimeter Aviation
Winnipeg, MB

Apply Now

Job details

Full-time
10 days ago

Skills

Microsoft Word
Computer operation
Microsoft Excel
Microsoft Outlook
Customer service
Call center experience
Post-secondary education
Microsoft Office
High school diploma or GED
Analysis skills
Communication skills
Time management

Full job description

Established in 1960, Perimeter Aviation LP is a diversified company that is a subsidiary of the Exchange Income Corporation which has recently grown through the merger with Bearskin Airlines. With approximately 900 employees, we operate a fleet of 45+ aircraft including the Metro 2, 3, 23, Merlin and Dash 8 aircraft. We are based in Winnipeg and Thompson, Manitoba as well as Sioux Lookout, Timmins, Thunder Bay, and Toronto Ontario. We provide scheduled passenger and freight services to Northern Manitoba and Northern Ontario, 24/7 North American charter services, Medical evacuation services and a full-service maintenance facility including design engineering, NDT, and Garrett turbine engine services.
We are a Canadian company, proudly building a diverse workforce that is driven by a shared sense of community, customer service and a dedication to safety. We’re fostering a culture where our employees will feel proud of the work they do and the company they work for. We seek employees with a positive attitude in providing excellent service to the communities in our network.

Position Summary
Reporting to the Base Manager, the Lead Call Center Agent is responsible for making informed decisions without compromising policies/procedures. This individual will demonstrate strong interpersonal and communication skills. The Call Center Agent Lead is responsible for overseeing the daily operations of a team of call center agents. This position requires strong leadership, problem-solving skills, and the ability to manage multiple tasks in a fast-paced environment.
Personal Characteristics

Highly flexible, with the ability to respond quickly in a dynamic environment
Professional and respectful, with a positive work attitude
Timely with a high level of commitment to on-time performance is essential
Motivated with the ability to work independently and as part of a team
Effective verbal and written communication skills
High level of respect, understanding and regard for First Nations communities
Able to think critically and act logically to evaluate situations and provide sound judgment
Able to build and maintain lasting relationships with all departments, business partners and customers
Strong leadership and supervisory skills
Superior time management skills, multitasking skills and the ability to prioritize tasks
High level of integrity, confidentiality and accountability
Strong problem solving and analytical skills
Able to effectively train and develop personnel within their department
Willing to take the initiative to make personal and organizational improvements
Able to handle stressful situations in a calm and effective manner
Customer service oriented with a commitment to exceptional service

Key Responsibilities and Accountabilities

Oversee daily operations, ensuring all agents meet performance standards and deliver high-quality customer service.
Monitor call volume and ensure the team meets performance targets, stepping in to handle calls during high queue periods.
Coordinate agent lunch and break schedules.
Arrange coverage for absent agents.
Provide coaching, mentoring, and training to new and existing agents to improve performance, product knowledge, and customer handling skills.
Engage actively on Microsoft Teams, responding to agent inquiries promptly.
Handle escalated customer issues, providing timely resolutions and communicating in the escalated group chat on Teams.
Work on reservation emails.
Prepare allotment vouchers and letters, ensuring emails are sent to all chiefs and councils on the 15th of each month.
Work with the operations team to assist in reaching out to passengers during IRROPS.
All purchase vouchers received via fax or email should be sent to the accounting team on a weekly basis.
Possess the ability to make informed decisions without compromising internal policies/procedures
Actively participate in the Company’s Safety Management System
Perform additional duties as assigned by Supervisors or the Manager.

Minimum Education, Experience and Certifications

High school diploma or General Education Degree (GED) equivalent
Experience using Microsoft Office Suite (Outlook, Excel, Word)
A minimum of one year of experience in a customer service call center is preferred.
Post-secondary education in aviation or related programs is considered an asset.
Previous experience with an Airline Reservation Software System considered an asset (Amelia preferred).
Indigenous and Cultural Awareness Training considered an asset
Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations

Working Conditions

Physically able to perform all listed job duties
Travel by aircraft and other means as required by role
Various shifts at a fast pace in order to meet service level requirements of the airline.
Manual dexterity is required to use desktop computer and telephone.

Methods and procedures described or implied in the job profile may be altered to accommodate employees.

Perimeter Aviation’s hiring policy is to recruit and select the best applicant for employment solely on the basis of their qualifications for the position. Perimeter Aviation LP does not discriminate against applicants based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability or a conviction for which a pardon has been granted.
We thank all candidates for their interest in the position; however only those selected for an interview will be contacted.
Applicants will be reviewed on a rolling basis which may result in an earlier application deadline.

Apply Now

Refine Your Search

call center team lead jobs in manitoba

Lead Call Centre Agent

REMOTE IT Operations Support Coordinator

Inbound Sales Advisor

Bilingual French/English Customer Service Agent REMOTE

Team Coordinator

Team Leader French/English Bilingual ON-SITE Winnipeg

Project Manager-Remote

Clinical Applications Consultant - Acute Care Diagnostics - Saskatchewan & Manitoba Territory

Inside Account Manager

Outside Account Manager (Full time)

Healing Home Supervisor

Territory Manager - Manitoba

Administrative Clinic Lead

Bilingual French/English Customer Service Agent ON SITE ONLY

Transition Navigator - Casual

Clinical Dispatch Manager

Project Controls Lead

Director of Clinical and Healing Services

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