Join our team!! Locher Evers International (“LEI”), An EFL Group Company, industry leading and highly regarded freight forwarder, is growing rapidly! LEI has an immediate opening at our Winnipeg Office in Manitoba for a full time Customer Solutions Specialist, Ocean Import.
LEI offers a competitive compensation package that includes company paid extended health, dental and vision benefits, and a great work environment. We care for our employees as much as we care for our customers, and this is evident in our continuous growth and success.
We are seeking a new team member that enjoys a fast-paced environment and is reliable, pro-active, that also has excellent analytical and organizational skills.
Duties of the position:
· Handle LCL/FCL/Consolidation for Ocean Import shipments (Far East and Europe) through CargoWise.
· Maintain and update customer records within CargoWise.
· Handle customer inquiries and provide timely, accurate information regarding international freight shipments.
· Coordinate with internal departments (operations, customs, and rates) to ensure the smooth movement of freight.
· Arrange and planning of shipment delivery/pick-up with transportation companies, track and trace shipments to final destinations.
· Build and maintain strong relationships with customers, vendors, and service providers.
· Provide exceptional client service to build and maintain good business relationships with both client and carriers.
· Handle all incoming communications with clients and other business partners in a timely and professional manner. Resolve any operational issues and customer complaints as they arise and implement measures to prevent their frequency and recurrence.
· Audit carrier’s invoice and reconcile payments/remittances. Responsible for billing of shipments and storage/demurrage for approved accounts.
· Make continuous improvements on internal systems and procedures to leverage the service quality and process efficiency.
· Other duties as assigned.
Skills required:
· One to two years experience in Logistics or related fields, Ocean Import preferred.
· Proficiency in Outlook, MS Excel, Word.
· Experience in using CargoWise is a plus.
· Excellent time management and attention to details.
· Proficiency in communications, both oral and written.
If you match the requirements for this excellent career opportunity, and you’re interested in joining an amazing firm, this could be the job for you!
While we thank all those who apply for their time, only those who are short-listed will be contacted due to the high volume of resumes received.
Thank you for considering Locher Evers International in your job search.
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
Experience:
- Freight Forwarding: 1 year (required)
Work Location: In person
