Position Objective: We are looking for a hard-working individual to join our team as a Tow Truck Operator. As a Tow Truck Operator, you are the face of Champion Towing. Your job is to perform emergency road service, towing, accident recovery and abandoned vehicle recovery using assigned truck and towing equipment correctly as trained. You will present to the customer, a professional self-image and company image through excellent service, safe operation and necessary documentation timely and correctly according to procedures in effect. As Tow Truck Operator you will be a key player in Champion Towing and maintaining relationships between our customers within the industry by providing an extraordinary service also engaging with clients and showing them, we value their business and care about them.
Responsibilities and Duties will include but are not limited to:
Tow Truck Operator Duties:
· Provide Towing and roadside assistance in a safe, professional and timely manner, free of accidents, injury and damage
· Invoices, log sheets and paperwork must be prepared completely, correctly and on time for processing
· Complete pre-tri inspection sheets daily
· Maintain truck fluid levels according to manufacturer instructions
· Maintain consistent excellent attendance
· Abide by Municipal, Provincial and Federal Laws, rules ordinances and maintain a clean driving record
· Consistently ensure quality customer service through a timely response, skill and courtesy
· Maintain a personal appearance and good hygiene, uniforms in compliance with established Company standards
· Attend driver and employee meetings requested for job safety information
· Attend training and achieve professional certification as directed by management
· Study information provided by the Company to maintain and upgrade industry and job knowledge
· Receive and accept calls as dispatched through the Dispatch Anywhere Application and clear calls when job is finished
· Clean up accident scene and remove debris from damaged vehicles off the roadway
· Perform lock outs for customers who have locked their keys in their car
· Remove, bend or cut off parts of damaged vehicles when necessary prior to towing
· Inspects truck equipment and supplies, such as tires, lights, brakes, fuel, oil and antifreeze
· Performs emergency roadside repairs such as changing tires and tire chains
· Positions blocks and ties rope around items to secure cargo during transit
· Cleaning the inside and the outside of the Company truck
· Maintain the storage yard in a clean and orderly manner and adhere to yard procedures when dropping or picking up in the yard
· Complete and turn in pre-trip truck inspections prior to beginning duty each shift
· Complete and turn in “Cash-ins” each shift (driver is responsible for all cash collected). All related invoices and payments must be included too
· Maintain truck and equipment in a safe, clean condition
· Provide customers with business cards
· Drive defensively, always wear your seatbelt, remember 4 second following rule, minimize backing and left turns
· Driver must follow customers rules and regulations when on customer property or dealing with customers company equipment
· Perform other duties and maintaining storage yard as requested
Qualifications
· Minimum grade 12 Education
· Valid Driver license
Knowledge, Skills and Abilities
- Demonstrate the ability to work professionally, respectfully with a positive attitude in a fast-paced working environment
- Customer service-oriented and good negotiation skills
- Excellent verbal, written communication skills and basic match functionality
- Must possess the ability to compute rate, ratios and percent
- Ability to maintain confidentiality of all written and oral communication
- Ability to work in both a team environment and individually
- Highly organized with the ability to prioritize multiple tasks and meet deadlines
- Strong analytical and problem-solving skills
- Must be able to deal with difficult customers
- Ability to handle stress, think creatively and strong attention to details
- Listening to and responding to radio and phone communications
- Be flexible and able to adapt to change in a positive manner
General Organizational Requirements
- Always treat customers and coworkers with dignity and respect
- Willing to perform other jobs as required by organizational demands
- A general understanding of vehicle mechanics
- Ability to make minor repairs to automobiles such as installation of the spare tire and battery charging
- Present clean, well-groomed appearance
- Ability to work under minimal supervision
- Work safely and responsibly to ensure a healthy and safe work environment
- Presenting and performing to the highest quality standards
- Always represent the Company with integrity in an ethical and legal manner
- Possess correct and valid driver’s license for weight of vehicle assigned
- Live in geographical area which will allow timely response to calls from home after hours, as required
- Willing to work overtime as required
Physical Demands will include but are not limited to:
· Both hands are required to perform many of the job duties
· Frequently required to stand, walk, reach with hands, arms, stoop, kneel, crouch and crawl
· Ability to sit in vehicle seat for extended periods, perform a significant amount of driving, bending, lifting, twisting, climbing and balancing
· Ability to lift 75 pounds safely
Work Environment
· Moving mechanical parts
· Outside weather conditions (including but not limited to extreme cold, heat, rain, snow, hail and wind)
· High traffic areas
· Occasionally exposed to fumes or airborne particles and toxic chemicals
· Moderate noise level
Work Conditions:
· Criminal Record Check
· No more than one preventable accident or two moving violations within three consecutive years
· Successfully pass drug tests in compliance with Company Policy & Federal Motor Carrier Safety Regulations
· Must submit to and pass background check as per Company policy and Company’s contractual requirements
· Driving record must meet the requirements of company insurance carrier and company fleet safety program
· Driver must meet the driver qualification standards set forth by the Department of Transportation
HIRING FOR BOTH LIGHT DUTY AND HEAVY DUTY TOWING OPERATIONS ALL POSITIONS AVALIBLE
About us: Champion Towing was established in 2009 and has attained an impeccable reputation for providing professional light, medium, flatbed, and heavy-duty towing/recovery services; through Manitoba, Saskatchewan and Northwestern Ontario areas. We take enormous pride in being one of the best in the industry and strive to push forward delivering excellent standards consistently. Headquartered in Winnipeg, Manitoba, alongside two other locations in Brandon, Manitoba and Ignace, Ontario. We are proud to be a Canadian Company with approximately 50 employees within three locations. Building a great company takes great people, that’s why we offer competitive wages and benefits. Our goal as an organization is to provide professional and personalized service to our customers. We are an equal employment opportunity organization. We decide on all employment based on applicant’s qualification and our business needs. Be a part of Champion Towing team!
Apply Today
How to Apply:
Send your resume and cover letter clearly stating your qualifications via email
We welcome applications from all interested individuals; however only those candidates selected for an interview will be contacted
Job Type: Full-time
Pay: $50,000.00-$120,000.00 per year
Benefits:
- Company car
- Dental care
- Disability insurance
- Extended health care
- On-site gym
- On-site parking
Experience:
- Towing: 1 year (preferred)
Work Location: In person
