About Ideal Siding
Ideal Siding is the fastest-growing siding renovation company in North America, with multiple divisions across Canada and the U.S. We’re redefining the home exterior renovation industry through innovation, exceptional service, and a people-first culture. Our team is driven, professional, and passionate about helping homeowners improve their homes while building long-term trust in our brand.
About the Role
We are looking for a Junior IT Systems Administrator to support day-to-day IT operations, user support, CRM administration, SaaS tools, and the technical support of our WordPress websites.
This is a hands-on support role that works closely with the IT Systems & Operations Specialist to help keep company systems, tools, and websites running smoothly. The role involves troubleshooting, documentation, onboarding and offboarding support, vendor coordination, website support, and general IT administration.
The ideal candidate has a strong foundation in IT support, a working knowledge of WordPress, and the ability to communicate clearly with both technical and non-technical users. You do not need to be a developer, but you should be comfortable supporting WordPress websites, coordinating with vendors, and helping troubleshoot common website and system issues.
Key Responsibilities
WordPress & Website Technical Support
- Serve as a first-line support contact for WordPress website requests, escalating complex issues as needed.
- Support WordPress administration, including users, permissions, access, plugins, themes, and basic configuration.
- Assist with website-related technical support, including hosting, DNS, SSL, domains, backups, staging environments, uptime monitoring, security updates, and deployment coordination.
- Coordinate with external website developers, hosting providers, and maintenance vendors.
- Assist with basic website troubleshooting, light HTML/CSS edits, forms, integrations, and third-party tools.
- Help test, track, and document website updates, fixes, and vendor work.
- Maintain website documentation, access records, vendor contacts, and technical processes.
- Provide occasional after-hours support for critical website outages, security incidents, or high-priority operational issues.
IT Support & Systems Administration
- Support daily IT operations for franchise partners and HQ staff.
- Assist with onboarding, offboarding, user accounts, access changes, MFA, and permission reviews.
- Provide internal helpdesk support, troubleshooting, and escalation support.
- Support Google Workspace and other SaaS platform administration.
- Assist with workstation setup, equipment coordination, hardware tracking, and basic device provisioning.
- Coordinate IT vendor tickets, service requests, renewals, and escalations, ensuring timely follow-up and clear communication with stakeholders.
- Maintain IT asset records, system inventories, SOPs, access lists, and internal documentation.
- Support audits, system reviews, process improvements, and recurring IT operational tasks.
Documentation, Automation & Process Improvement
- Create and maintain clear SOPs, checklists, and knowledge base articles.
- Help improve repeatable workflows for IT requests, onboarding, offboarding, website changes, and vendor coordination.
- Support basic no-code automation using tools such as Zapier, Make, forms, and workflow tools.
Assist with testing, reporting validation, integration troubleshooting, and operational follow-through.
-
Qualifications
Required
- Experience in IT support, systems administration, technical support, or a similar role.
- 1+ year of hands-on WordPress experience.Working knowledge of WordPress administration and common website technical issues.
- Basic understanding of hosting, DNS, SSL, domains, backups, staging environments, and website infrastructure.
- Experience with user access management, SaaS administration, MFA, and basic security best practices.
- Familiarity with Google Workspace administration.
- Basic HTML/CSS knowledge.
- Strong documentation, organization, troubleshooting, and follow-through skills.
- Ability to coordinate with vendors, internal teams, franchise partners, and non-technical stakeholders.
- Clear communication skills and a customer-service mindset.
Nice to Have
- 1+ year of hands-on WordPress experience.
- Experience working with external website or IT vendors.
- Experience with ticketing or helpdesk systems.
- Familiarity with Zapier, Make, Airtable, Asana, or similar tools.
- Basic understanding of web forms, CRM integrations, analytics tools, messaging platforms, or APIs.
Exposure to IT audits, compliance tracking, access reviews, or operational process improvement.
-
Ideal Candidate
You are a practical and organized IT support professional who enjoys solving problems, helping users, and keeping systems running smoothly. You are comfortable balancing website support with broader IT administration, and you know when to troubleshoot independently versus when to escalate.
You do not need to be a developer or marketing specialist, but you should understand enough about WordPress, SaaS tools, access management, basic security, and vendor coordination to keep requests moving and ensure issues are properly tracked, resolved, or escalated.
Flexible work from home options available.
