Company Overview
Jukebox Print Inc is a leading online printing company dedicated to providing exceptional customer service and innovative print solutions. We pride ourselves on using rare and impressive materials to create unique, high-quality products that elevate our clients' projects.
Summary
We are seeking an Operations Manager for Print Production to oversee all our locations and optimize our manufacturing processes. This role is vital in ensuring efficient production workflows that align with our commitment to quality and innovation.
Responsibilities
Lead & Hold Accountable: You don’t just delegate; you follow up. You will manage a diverse production team, setting clear expectations and holding individuals accountable for quality and pace. Policy and Procedure Enforcement is carried out with diplomatic, yet effective execution. Your experience in leading people allows you to manage them clearly and respectfully. You get things done through people. Streamlining communication by following the chain of command and understanding the organization structure and job duties is key.
Drive Production Performance You own daily output targets and oversee the full workflow from prepress to shipping. This includes developing SOPs for new and existing processes, and enforcing them consistently across the floor.
Optimize Capacity You take ownership and understanding that an e-commerce environment is where demand shifts quickly, staying ahead of that is critical. This includes managing shift scheduling and labor allocation, making sure capacity is matched to order volume. You ensure staffing, schedules and machine run-time meet production demands.
Eliminate Waste You identify and eliminate Muda waste as described in 5S Lean Manufacturing. You optimize labour hours, workflow, cost of carrying inventory levels, while reducing time-waste, rework, reprint, material waste, machine downtime (underutilization). Identify inefficiencies and make corrective actions.
Process Improvement and Cost Control You identify labour inefficiencies, workflows, materials or process costs differences that affect variance analysis. You analyze “true-costs” by uncovering direct and indirect costs of in-house production.
Allocate Resources Optimally You implement resource allocation and increase profitability without compromising quality. Your attention to detail allows you to break down expenses of labour, materials, overhead to identify areas of improvement (loss prevention strategies).
Direct Maintenance Schedules You train, implement and audit strict predictive and preventative machine maintenance schedules as part of Loss Prevention Strategies aimed at reducing quality issues, machine downtime, repair costs and optimize workflow process.
Hiring and Workforce Planning You are involved in hiring decisions and headcount planning, helping to build a team with the right skills and capacity as the business grows.
Quality Control You own quality across all production stages. That means maintaining standards, managing rework and reprint processes, and making sure issues are identified, addressed, and don't repeat. Apply Six Sigma principles.
Act as the Operational Buffer You are the first point of escalation for complex issues on the floor. Resolve them and report back to leadership with outcomes, not just problems.
Health and Safety You maintain a safe working environment and ensure the facility stays compliant with health and safety requirements, including WorkSafeBC standards and other regulations in other jurisdictions.
Champion Continuous Improvement You build a culture of Lean Manufacturing and process improvement throughout the plant. Regularly evaluate how work gets done, spot inefficiencies, and implement changes. Knowledge of 5S, Kaizen, and Lean methodologies are strong assets.
Manage Inventory, Supply Chain and Vendor Relationships You oversee inventory, logistics, and supplier accountability. Negotiate contract terms and consumable pricing, evaluate new vendors, and hold existing ones accountable to their commitments. If a supplier isn't delivering, that's your problem to address.
Oversee Special Projects and Infrastructure You manage machinery installation and facility improvement projects from planning through completion, keeping them on time, on budget, and done right.
Reporting and Communication You maintain a consistent reporting cadence with the executive team, covering production performance, KPIs, staffing, and any issues that need visibility.
Communicate Timely Feedback You set clear expectations, coach team members to grow, and own both morale and performance management. You are comfortable with praise, hard conversations, disciplinary action, and conflict resolution, and always follow through.
Manage by the Numbers Define, track, and report on KPIs across production, quality, throughput, and people performance, and turn that data into action.
Who You Are
You have a deep background in business and print manufacturing. You have demonstrated success in scaling and managing large operations that include a variety of print and production technologies: offset, digital, or large format, bindery, packaging. You understand the nuances of color, substrates, and finishing. You've led teams in high-volume environments and have a track record of getting results through people. You handle complexity without passing it up the chain unnecessarily, and you're always looking for a faster or leaner way to get things done. You communicate clearly at every level and understand the urgency that comes with e-commerce.
Qualifications
- 5 to 7+ years in a large-scale e-commerce manufacturing environment with direct leadership across multiple locations
- Bachelor's degree in Business or Engineering and credentials in Operations Management, Manufacturing Finance, CPA, CMA, or a related field
- Hands-on experience with Lean/Six Sigma methodologies; 5S and Kaizen experience is a strong asset
- Proficiency in various business software and comfort with business analysis
- Experience negotiating supplier agreements and evaluating vendors
- Familiarity with WorkSafeBC, WSIB, OSHA or equivalent occupational health and safety frameworks
- Exceptional professional English, written and verbal
- Demonstrated leadership in previous operations management roles driving business expansion, margin improvement, corporate organizational structure, financial analysis and be a cross-functional resource to drive operations, finance and production floor robustness.
- Mechanical knowledge related to manufacturing equipment.
Pay: $90,000.00-$120,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Vision care
Ability to commute/relocate:
- Richmond, BC V6V 1Z8: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Which printing company did you work for, and what operational, financial or production metrics did you improve and by how much?
- Name print machinery you have operated, and how long did you operate them?
- How many years in Print Manufacturing Industry do you have?
Education:
- Bachelor's Degree (required)
Experience:
- Management: 5 years (required)
- Manufacturing: 5 years (required)
- Business management: 5 years (required)
- Financial analysis: 5 years (required)
- Machine operation: 5 years (required)
- Leadership: 5 years (required)
- E-commerce: 5 years (required)
- Business development: 5 years (required)
Language:
- Native English (required)
Willingness to travel:
Work Location: In person
