VNOC Support
Operations Department
About Nextologies
Nextologies is a global leader in broadcast technology and managed video delivery services. Every day, we help television broadcasters, content owners and media companies deliver more than 1,000 television channels around the world.
Our Video Network Operations Centre (VNOC) is the operational heartbeat of our business. From monitoring live television services to supporting clients during critical events, our Operations team ensures our customers receive the highest level of service 24 hours a day, 365 days a year.
We are looking for dependable, customer-focused professionals who enjoy working in a fast-paced operational environment where attention to detail, teamwork and accountability are essential.
Why Join Nextologies you ask?
At Nextologies, you’ll become part of a collaborative team supporting some of the world’s leading broadcasters.
You’ll gain experience in a unique and exciting industry while working alongside professionals who value teamwork, accountability, continuous learning and exceptional customer service.
If you’re looking for a long-term career in Operations where your professionalism, communication skills and commitment to excellence truly make a difference, we’d love to hear from you.
About the Role
The VNOC (Video Network Operations Centre) Support is responsible for monitoring television services, responding to operational incidents, communicating with clients, and ensuring services remain stable and reliable.
While you will work with broadcast technology every day, this role is centred around operational excellence, customer service and following established procedures.
If you enjoy solving problems, working with people, staying organized under pressure and taking ownership of situations from beginning to end, this could be an excellent long-term career opportunity.
What You’ll Do
- Monitor more than 1,000 television channels and associated services.
- Respond to operational alarms and incidents in real time.
- Communicate professionally with clients, broadcasters and distribution partners.
- Create, update and close operational support tickets.
- Notify customers of planned maintenance and service events.
- Operate broadcast monitoring and playout systems following established procedures.
- Escalate issues to Engineering when required.
- Coordinate internal teams during service-impacting events.
- Maintain detailed and accurate documentation.
- Assist with live events, major broadcasts and other operational activities.
- Contribute to continuous improvement within the Operations department.
What Makes You Successful
- We’re looking for people who are dependable, professional and genuinely enjoy helping clients promptly.
Successful candidates typically possess:
- Excellent customer service and communication skills.
- Strong attention to detail.
- Ability to remain calm under pressure.
- Excellent organizational and time management skills.
- Ability to prioritize multiple tasks simultaneously.
- Strong sense of accountability and ownership.
- Professional judgement when handling customer-impacting situations.
- A collaborative team-first attitude.
- Curiosity and willingness to learn new technologies.
- Ability to follow documented processes while adapting to changing priorities.
Preferred Experience
- Experience in one or more of the following environments is considered an asset:
- Broadcast Operations (Beneficial but not a requirement)
- Video Network Operations Centre (VNOC)
- Master Control (MCR)
- Operations Centre
- Technical Support
- Customer Support
- Managed Services
- Network Operations
- Media Operations
- Experience working in a 24/7 operational environment
Technical Familiarity
This role is focused on Operations, not Engineering. We are seeking candidates who are client-focused, process-oriented, and have an interest in technology. While technical knowledge is an asset, the ability to learn new systems, follow established processes, communicate effectively, and support operational excellence is what will make someone successful in this role. Comprehensive training will be provided to develop the necessary broadcast and platform knowledge.
Experience with any of the following is considered an asset:
- Monitoring platforms
- Ticketing systems
- Windows and/or Linux operating systems
- Networking fundamentals
- Broadcast or streaming technologies
- Computer hardware and software
Career Growth
This position is intended for individuals seeking to build a long-term career within Operations. Opportunities for growth and advancement are available within the Operations department. While exceptional performance may open doors elsewhere within the organization, those opportunities are not guaranteed and follow separate hiring processes. This position is not intended as a pathway into Engineering.
Work Environment
This is a full-time, permanent, on-site position based in Markham, Ontario.
Our Operations Centre is 24 hours a day, 7 days a week.
Candidates must be flexible to work a rotating schedule that will include:
- Five shifts per week (8 hour shifts)
- 7am-3pm (Monday-Sunday)
- 3pm-11pm (Monday-Sunday)
- Overnight shifts (as needed)
- Statutory holidays (as needed)
Compensation & Benefits
Following the successful completion of the probationary period, compensation will be reviewed based on performance, and employees will become eligible for participation in the company’s benefits program.
Interested applicants must apply to: [email protected]
Pay: $48,000.00 per year
Benefits:
- On-site parking
- Paid time off
Ability to commute/relocate:
- Markham, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer support: 2 years (preferred)
Language:
Work Location: In person
