Date posted: June 15, 2026
Pay: CA$60,000.00 - CA$65,000.00 per year
Job description:
Scheduling and Administration Lead
Introduction
Participation Lodge Grey Bruce (PLGB) is a social service agency in the Grey Bruce area providing a range of supported living programs and services to individuals with developmental disabilities and acquired brain injury.
These offerings are in the form of supportive care for people living in our main group facility (the Lodge); and for those with greater independence residing in their own home or apartment in the surrounding communities we serve.
Founded in 1974, the organization was the beneficiary early on of the donation of a 25-acre property by LutheRanch, a non-profit charitable corporation of the Lutheran Church. The physical building known as the Lodge opened its doors on this property in 1982 and the agency has grown considerably in scope since.
PLGB provides Assisted Living Services and/or Adult Developmental Supports and Services to individuals who live at the Lodge and residing in community settings. The organization operates under the auspices of and is funded by the Ontario Ministry of Health (OH) and the Ontario Ministry of Children, Community and Social Services (MCCSS).
Mission and Vision
Our Mission is to support the choices of individuals with complex needs to empower and enrich their lives.
Our Vision is to be a community leader fostering citizenship for people with complex needs.
Current and Future States
PLGB is at an exciting and key juncture in its history. Our Agency is in transition from an institutional-type long-term care model to a person-centred model of supports and services, promoting greater choices for people and assisting them to develop and maintain independence. This transition is aligned to MCCSS’ strategic direction, a multi-year plan to enable people with developmental disabilities to live their best lives. It is also in keeping with OH policy and funding for PLGB as a developmental services agency, not a long-term care operation with a medical model of care.
The significance of this organization change cannot be over-stated. It involves a rethink and transformation of all aspects of our operations and approach to people we support; the development of external partnerships with medical and allied health providers and other key stakeholders; and establishing a new set of key performance indicators, measurement and reporting systems aligned to a new person-directed model of support.
PLGB is in the process of developing a new strategic plan to address these imperatives, leverage our strengths, identify gaps in capability, and define priorities going forward. This is an exciting time to join our agency!
Job Summary
The Scheduling and Administration Lead is the primary steward of all scheduling activities for the organization. The role also involves basic administrative activities ranging from reception, supplies ordering, minute taking, and event planning.
Key Responsibilities
Scheduling
- Day-to-day scheduling, schedule adjustments and corrections critical to fulfill staffing level requirements in a 24-hour, 7 day a week unionized environment.
- Developing and maintaining a master schedule and addressing any adjustments as these arise, in compliance with provisions of our collective bargaining agreements, relevant legislation, and agency policies
- Managing the on-call process and related staffing
- Participating in maintenance of a new scheduling system, and serving as the primary point of contact for management and staff in utilizing the system on an ongoing basis
- Monitoring the system’s performance and identifying opportunities for continuous scheduling process improvement
- Collecting data and preparing reports for management on workforce scheduling and attendance management
Administration
- As the first point of contact for those visiting or reaching out to PLGB, the Scheduling and Administration Lead is the face of PLGB and uses impeccable customer service skills to represent the agency and promote our mission and values.
- The position also provides support to the agency and the leadership team on a range of administrative functions including, reception/front desk operations such as answering and directing calls and general inquiry emails, greeting and screening guests, welcoming and directing visiting contractors, care practitioners, and family members
- Scheduling appointments and vehicle use
- Tracking and distributing petty cash, handling incoming and outgoing mail distribution, maintaining office supplies and ensuring their timely and efficient ordering
- Assisting managers with a range of administrative tasks
- Attend meetings as assigned
- Scheduling and minute taking for Board and committee meetings
Committee Participation
- Elected to various organizational committees
Qualifications
- Post-secondary education in office administration or equivalent combination of education and experience (preferred).
Skills & Experience
- 1-3 years experience working with scheduling systems (e.g. StaffScheduleCare) and processes, in a unionized environment preferred.
- Strong skills in business applications such as MS 365, Excel, PowerPoint, Teams, Outlook, Calendar
- Must possess a full G driver’s license with fewer than 3 demerit points
Core Competencies
- Well developed written and verbal communication skills
- Excellent judgment dealing with sensitive and confidential information and matters in a diplomatic, professional and tactful manner
- Self-directed with the ability to work independently and as a team member
- Strong organizational skills and the ability to respond to multiple tasks and competing priorities
- Ability to work professionally, effectively and co-operatively with all staff and other key stakeholders Working Conditions
- Manual dexterity required for document handling and computer use
- Flexible hours to meet the demands of the job Participation Lodge Grey Bruce has a long proud history of providing a range of supports and services to individuals with developmental disabilities in their day-to-day lives.
- Gradual mastery of SSC scheduling software
Working Hours, Environment and Working Conditions
- Primarily office-based
- Any employee may be required to stay at or return to work during public health incidents and/or emergencies to perform duties specific to this classification or to perform other duties as requested
- Participation in on-call rotation required
- Occasional evening or weekend work may be required based on operational needs
- High degree of interaction with staff, clients, families, and community stakeholders
Physical Requirements
- Intermittent periods of sitting/standing and computer/phone use
- Ability to walk, stand, kneel, crouch, stoop, and reach above head
- Residential stair climbing
- Ability to lift up to 18 kg
Note: The foregoing is intended as a guide to reflect the principal functions of the Quality Assurance and Project Lead role. It is not an all-inclusive listing of the required job functions. Further, the job description is subject to change at the discretion of Management.
Participation Lodge Grey Bruce has a long proud history of supporting people with developmental disabilities. We are now taking this to the next level, whereby the individuals we support are fully engaged in making choices which enable them to live their best lives. With our values and assets, and the demand for our programs and services, we have a significant opportunity to continue to make a difference which enriches peoples lives and makes the world a better place. The position of Quality Assurance and Project Lead is key to realizing this future state.
If you are excited by the prospect of being part of this transformational journey, we would like to hear from you. Please submit expressions of interest to [email protected]
Job Type: Full-time, Permanent
Benefits:
- Employer paid Health and Dental (Single and Family)
- RRSP match
- Life insurance
- Vision care
- Paid time off
- Employee assistance program
- On-site gym
- On-site parking
- Discounted or free food
- Casual dress
Schedule:
- 8 hour shift
- Day shift
- Typically, Monday to Friday
Ability to commute/relocate:
- Holland Centre, ON: reliably commute or plan to relocate before starting work (required).
Application question(s):
- Please provide a personal email where you can be contacted.
Education: Postsecondary education, preferred
Experience: 1-3 years experience working with scheduling systems (e.g. StaffScheduleCare) and processes, in a unionized environment preferred.
Work Location: In person
Note: PLGB does not use Artificial Intelligence (AI) in the selection process.
Pay: $60,000.00-$65,000.00 per year
Benefits:
- Casual dress
- Discounted or free food
- On-site gym
- On-site parking
- Paid time off
- RRSP match
Application question(s):
- Please provide an email we may contact you at:
Work Location: In person
