IMPORTANT – READ BEFORE APPLYING
This is a serious, long-term career position governed by a 5-year employment contract.
Applicants must have permanent authorization to work in Canada with no expiry and must not require current or future sponsorship.
If you are not able or willing to commit long-term, do not apply.
Role Overview
The Service Advisor is the front office leader and a critical part of our operation.
This role requires mental toughness, professionalism, accountability, and strong decision-making.
This is not an entry-level role and not a temporary position.
Selection & Evaluation Process
- Shortlisted candidates will be required to complete a 1-day unpaid evaluation/training period
- This period is used to assess:
- Communication and customer handling
- Ability to work under pressure
- Learning speed and accuracy
- Professional conduct
- Only candidates who meet our standards will receive a formal job offer and 5-year contract
If you are not comfortable with this process, do not apply.
Key Responsibilities
- Professionally greet and communicate with customers
- Accurately write and manage repair orders
- Clearly explain repairs, timelines, and costs
- Manage customer expectations and resolve concerns
- Coordinate workflow between technicians and management
- Take full ownership of front-office operations
- Maintain a clean, organized, professional front office
This Role Is Ideal For Candidates Who
✔ Want a stable, long-term career (5 years)
✔ Are confident and calm under pressure
✔ Can handle difficult customer situations professionally
✔ Take responsibility and ownership
✔ Want to be a key leader in a growing business
This Role Is NOT For
✘ Short-term job seekers
✘ Applicants seeking work permits or sponsorship
✘ Job-hoppers or unreliable candidates
✘ Individuals uncomfortable with pressure or accountability
Requirements
- Permanent authorization to work in Canada (no expiry)
- Willingness to sign a 5-year employment contract
- Strong English communication skills (spoken and written)
- Customer service experience (automotive experience preferred)
- Computer and POS system proficiency
- Professional appearance and attitude
What We Offer
- Long-term employment stability
- Competitive compensation based on experience
- Structured onboarding after successful evaluation
- Professional, respectful, performance-driven environment
- Opportunity to grow into a key leadership role
Job Type: Full-time
Pay: $20.00-$25.00 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care
Ability to commute/relocate:
- Collingwood, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What's your status in Canada, Canadian Citizen, PR, Work Permit?
- Do you live in Ontario near Simcoe County?
- Willing to Work on Weekends?
- Would you be willing to commit to a 5-year contract?
Experience:
- Customer service: 1 year (required)
- Automotive Service Advisor: 1 year (required)
Work Location: In person
