medicine hat, ab hotel & accommodations guest services staff Jobs – 13 Openings This Week

Guest Services Representative
Westmont Hospitality Group —Medicine Hat, AB
- $17 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Phone etiquette
Quick apply
Guest Services Representative
Holiday Inn Express & Suits Medicine Hat —Medicine Hat, AB
- Part-time
- Hotel
- High school diploma or GED
- Phone etiquette
Quick apply
Hotel Front Desk Clerk
Baymont by Wyndham —Medicine Hat, AB
- $15.52–$17.00 an hour
- Part-time
- Bilingual
- Hospitality
- Customer service
Quick apply
10d
Assistant Hotel Manager/ Front Desk Manager ( relocate to Lake Louise, AB)
Mountaineer Lodge —Alberta
- $24–$26 an hour
- Weekends as needed
- Customer service
- Hotel
- Supervising experience
- Dental care
- Life insurance
Quick apply
Front Desk Agent - Relocate to Waterton, Alberta (Seasonal)
Bayshore Inn and Spa —Alberta
- $18 an hour
- Temporary
- Customer service
- Hotel
- In-person
- Store discount
- Wellness program
Quick apply
Front Desk Manager -Relocate to Waterton Park AB
Waterton Glacier Suites —Alberta
- $4,500–$5,000 a month
- Temporary
- CPR Certification
- Hotel
- First Aid Certification
Quick apply
12d
Front Desk Manager -Relocate to Waterton Park AB
Waterton Glacier Suites —Alberta
- $20–$22 an hour
- Temporary
- Hospitality
- Customer service
- Hotel
Quick apply
Part-time Front Desk Agent, TownePlace Suites Medicine Hat, AB
TownePlace Suites Medicine Hat, AB —Medicine Hat, AB
- $16 an hour
- Part-time
- Basic math
- Hotel
- High school diploma or GED
Quick apply
Night Auditor - TownePlace Suites, Medicine Hat, AB
TownePlace Suites Medicine Hat, AB —Medicine Hat, AB
- $16 an hour
- Full-time
- Basic math
- Hotel
- High school diploma or GED
- Designated paid holidays
- Dental care
Quick apply

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Front Desk Receptionist/Office Assistant
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Stocking the small store area and helping customers with purchases. We are looking for a candidate with a welcoming and positive demeanor interacting with…
From $1,250 a week
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Guest Services Agent
Holiday Inn Express & Suites Toronto-Markham —Richmond Hill, ON
Handle cash and credit transactions. Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions…
$17.75–$20.00 an hour
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8d

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Guest Services Representative

Westmont Hospitality Group
Medicine Hat, AB

Quick apply

Job details

Full-time

Skills

High school diploma or GED
Phone etiquette

Full job description

Guest Service Representative

The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and maintenance to ensure room status reports are current and up to date.

Major Duties and Responsibilities

Registers guests and assigns rooms, accommodating special requests whenever possible.
Assists in pre-registration and blocking of rooms for reservations/guest arrival.
Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures.
Understands room status and room status tracking.
Knows room locations, types of rooms available, and room rates.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
Files room keys.
Knows how to use front office equipment.
Processes guest check-outs.
Posts and files all charges to guest, master, and city ledger accounts.
Follows procedures for issuing and closing safe deposit boxes.
Uses proper telephone etiquette.
Uses proper mail, package, and message handling procedures.
Reads and initials the pass-on log and bulletin board daily, and is aware of daily activities and meetings taking place in the hotel.
Attends department meetings.
Coordinates guestroom maintenance work with the engineering and maintenance division.
Reports any unusual occurrences or requests to the manager or assistant manager.
Knows all safety and emergency procedures. Is aware of accident prevention policies.
Maintains the cleanliness and neatness of the front desk area.
Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
Duties associated with Guest Service Representative’s position including but not limited to the above.

Minimum Qualifications and Skills

High school graduate or equivalent.
Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
Must be available for various shifts, weekdays and weekends.
Excellent organizational, written and oral communication.
Proficient/familiarity with Opera would be an asset.
Night Audit experience is an asset.

Mental Effort

Mental and visual concentration during computer work daily, for accuracy in data entry and editing.
Mental effort required in multi-tasking and handling interruptions that require refocusing.
Listening and mental attentiveness in fulfilling manager's requirements and accommodating guests

Physical Effort

Standing at a computer for long periods of time.

Working Conditions

Governed by concurrent and dynamic deadlines, despite conflicting priorities and frequent interruptions.
Frequent handling of queries and calls from guests, potential guests, and other departments.
Available to work mornings, evenings, nights, weekends, holidays and last minutes schedule adjustments.

In our commitment to provide a selection process and work environment that is inclusive and barrier free, accommodation will be provided in accordance with the Canadian Human Rights Code. Any special accommodation needs required in order to allow you to participate in the hiring and employment process to your full potential can be arranged in advance by contacting the Hiring Manager to arrange reasonable and appropriate accommodation.

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Refine Your Search

hotel & accommodations guest services staff jobs in medicine hat, ab

Guest Services Representative

Guest Services Representative

Hotel Front Desk Clerk

Assistant Hotel Manager/ Front Desk Manager ( relocate to Lake Louise, AB)

Front Desk Agent - Relocate to Waterton, Alberta (Seasonal)

Front Desk Manager -Relocate to Waterton Park AB

Front Desk Manager -Relocate to Waterton Park AB

Part-time Front Desk Agent, TownePlace Suites Medicine Hat, AB

Night Auditor - TownePlace Suites, Medicine Hat, AB

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