Inclusion Canada is currently recruiting for a Regional Navigator – West/North. This is a fulltime contract position reporting to the Executive Director, Knowledge & Strategy. Working in a national team and managing a regional caseload, the Regional Navigator – West/North will provide individualized, direct assistance to people with intellectual and other disabilities and their families in accessing federal and provincial/territorial disability related benefits and supports. These may include CPP-D, the Canadian Disability Benefit, the Disability Tax Credit, Registered Disability Savings Plan, Veterans benefits, Jordan’s Principle, provincial/territorial disability benefits, and others.
Inclusion Canada employs a team that is distributed across Canada. The Regional Navigator – West/North position will be based out Alberta and serve the west and territories. Travel within and outside the assigned region may be required.
Duties & Responsibilities
· Lead in providing direct navigation support and assisting people with an intellectual disability and their families to access disability related benefits, serving as a resource through the development of comprehensive knowledge on available disability related supports.
· Assist eligible individuals and families to complete benefit applications and appeals, including direct individualized support (both in-person and virtually), and working with associated programs and professionals throughout the applications and appeals processes.
· Connect with medical professionals, governments, and community organizations to gather information and support the application and appeals processes.
· Proactively communicate actions and updates to the individual and/or family and other relevant parties throughout the applications and appeals processes.
· Maintain accurate individual case files and detailed records, preserving strict confidentiality at all times.
· Collaborate with federal, provincial/territorial, and regional disability programs to obtain information and stay up to date changes to application processes, forms, and eligibility rules.
· Establish partnerships with community stakeholders including family advocacy associations, member associations, other community organizations and health professionals to promote navigation support.
· Complete detailed monthly reporting and inform senior staff about trends, challenges, and policy issues that individuals and families face when applying for or appealing benefits, to help identify and address systemic barriers.
Competencies
· A passion for social justice and equity issues, including the inclusion movement
· Strong interpersonal skills, good judgment, and a collaborative approach
· Attention to detail, strong follow-through, and the ability to remain organized and responsive to immediate needs while balancing a caseload
· Knowledge of the disability sector, and particularly services and supports available to adults with intellectual and other disabilities
· Results-driven
· Digital literacy skills
Qualifications
· Post-secondary education or an equivalent combination of education and experience, relevant to social services and supporting marginalized populations
· Demonstrated expertise in person-centered planning and supports for people with disabilities and their families
· Demonstrated experience in case management and coordination skills, including time management, planning, relationship building, problem-solving, and effective leadership
· Demonstrated ability to perform duties in a culturally informed and safe manner
· Comfortable working in a digital/remote environment and team
· Ability to travel within and outside the assigned region
· Verbal and written skills in an Indigenous language is an asset
Application Process
Anticipated start date: July 2 2026, with flexibility
Location: Alberta & hybrid
Details: 35hrs/week with comprehensive benefits
Salary range: $50,000 - $60,000 annually depending on experience
Benefits: Competitive health and dental benefits available following successful probationary period, generous vacation policy, and progressive workplace culture.
Qualified applicants should forward a cover letter and resume no later than 5:00 pm EST, June 19th to:
Inclusion Canada
Attention: Jeff Ferguson, Executive Director, Knowledge & Strategy
By email: [email protected]
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
We are an Equal Opportunity Employer in accordance with the Accessibility for Ontarians with Disabilities Act and the Canadian Human Rights Code. Inclusion Canada will provide accommodation throughout the recruitment and selection process to applicants with disabilities. If you require an accommodation, please let us know and we will work with you to meet your needs.
Inclusion Canada supports diversity, equity, and a workplace free from harassment and discrimination. We are striving to foster an inclusive environment and value diversity of lived experience and perspectives. We encourage applications from all qualified candidates.
Job Types: Full-time, Fixed term contract
Pay: $50,000.00-$60,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- Paid time off
- Vision care
Location:
Work Location: Hybrid remote in Alberta
