The Team
You will join a collaborative and service-focused team within Service BC and the Ministry of Citizens’ Services. The team is committed to creating accessible, inclusive, and people-centred services for British Columbians across urban, rural, and remote communities, while fostering a respectful workplace where diverse perspectives, experiences, and backgrounds are valued. Employees are encouraged to bring their authentic selves to work and contribute to a culture built on kindness, teamwork, innovation, and “Service with Heart.”
The Role
The Senior Customer Service Representative (SCSR) plays an important role in supporting citizens and businesses by delivering accessible, respectful, and responsive service in person and over the phone. This role values empathy, communication, collaboration, and cultural awareness, while creating positive experiences for people from diverse backgrounds and communities across British Columbia.
Qualifications:
Education and Experience Requirements
- Grade 12 graduation or equivalent (e.g.: B.C. Adult Graduation Diploma [BCAGD], General Educational Development Certificate [GED], etc.).
- Clerical/administrative education and/or training.
- Experience supervising, leading teams, projects, and/or the delivery of a program.
- Experience delivering service excellence in a high volume, fast paced, rapidly changing environment through in-person, virtual technologies and telephone interactions.
- Experience providing inclusive customer service to a diverse clientele.
- Experience with conflict management/resolution and de-escalating emotionally charged situations.
- Experience in word processing/data entry and using computer applications such as MS Office and digital tools for information search and record management.
Preference may be given to applicants with one (1) or more of the following:
- Additional years of experience in any of the above requirements and/or preferences.
- Supervisory experience in a unionized environment.
- Clerical and/or administrative office experience in a public service sector environment (e.g.: municipal, provincial, federal).
- Experience providing services to clients experiencing poverty, substance use, and/or mental health concerns.
- Experience handling financial transactions from the general public (e.g.: payment processing, cash handling).
For questions regarding this position, please contact [email protected].
About this Position:
1 Position is available.
This position has full time on-site requirements.
An eligibility list may be established to fill both current and/or future permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.
Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.
The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.
With over 200 different occupations available in 280 communities across the province, we offer exciting opportunities for your career. Come be a part of the BC Public Service, a Top 100 Employer that embraces diversity, health and career growth. For more information, please see What We Offer.
How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.
Cover Letter: YES - A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process
Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.
Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.
Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.
