Valley Credit Union, Nova Scotia, is a full-service financial institution with 7 branch locations, 55 employees, and over $ 280 Million in assets. Located in Nova Scotia, within the Beautiful Annapolis Valley.
Based out of Valley Credit Union’s Middleton Branch
The Member Experience Coordinator will be responsible for supervising, coordinating, and scheduling activities of employees engaged in teller financial services, ensuring that work is performed in accordance with established policies and procedures. The incumbent ensures current and potential members receive efficient and professional service to help contribute to growth and profitability of the branch and supports the Branch Experience Leader in achieving branch sales and service goals. The incumbent is also responsible for the selling of the various deposit products available through the credit union including GICs, RSPs, RRIFs, etc.
Specific Accountabilities:
· Supervises and coordinates the activities of the Member Experience Representatives in the delivery of optimal counter services. Responsibilities include training employees; planning, assigning, and directing work; providing on-going coaching to reinforce positive behaviours and address performance issues as they arise; conducting performance reviews; addressing complaints and resolving problems.
· Ensures all teller transactions (cash, cheques, other forms of funds) and ATM machines are balanced, reconciled, encoded, and appropriate clearing deposits made to Central 1. Assists with complex transactions and client issues. Examines Daily Transactions reports for accuracy.
· Responsible for Day to Day personal/ commercial account openings and investments (TFSA, HISA, RRSP, etc.).
· Implements and monitors management controls including cash controls, fraud and forgery prevention and all related operational objectives. Performs risk management practices to include management of teller difference losses and teller errors. Assists Member Experience Representatives in locating and reconciling posting errors on customer-owner accounts and verifies accuracy of transactions.
· Resolves complex problems and customer complaints referred by subordinates or escalates to the Branch Experience Leader for resolution.
· Determines cash needs of the branch and controls vault cash. Orders, receives, maintains, secures, distributes, and balances vault cash. Removes cash to vault treasury to reduce drawer limits when appropriate. Responsible for custody, balancing and security of treasury, maintenance of assigned cash limits and daily balancing of transactions. Ensures joint custody is maintained on cash, negotiable items, ATM, treasury and combinations. Monitors and reviews credit union’s security procedures and control access to vault.
· Sells various deposit services including term deposits, RSPs, RESPs, RRIFs, LIFs, etc. as appropriate or refers to Financial Planning Representatives (e.g. Q-Trade Representatives) where appropriate. Completes all associated documentation and ensures timely and accurate filing of reports as required.
· Ensures Suspicious Transactions and Large Cash Transactions Reports are submitted to Head Office. Monitors debit card fraud and cheque fraud based on reports from Fintrac. (may be assigned to Administrator, Loans or other)
· Assists and backs-up Member Experience Representatives during peak work periods.
· Contributes towards Valley Credit Union Strategic planning by participating in and providing input to branch staff meetings. Also, by supporting initiatives proactively and positively. Also ensures weekly meetings are held (Agenda meetings)
· Adhere strictly to Anti-Money Laundering and Terrorism Financing (AMLTF) compliance.
· Responsible for opening of personal counts and offering additional products or services, if applicable
· Completes wires and electronic funds transfers (EFT)
· Completes end of month reconciliation reports
· Completes various monthly reports and submits to Head Office
· Completes other duties and projects as assigned.
Qualifications:
The Member Experience Coordinator will have successfully completed a one- or two-year business administration program and have three to five years of related experience and/or training in a full-service financial institution; or equivalent combination of education and experience.
We're so excited to get to know you!
Comprehensive Benefits:
Enjoy peace of mind with our employer’s health and dental plan coverage, designed to keep you and your family healthy.
Retirement Savings:
Secure your future with our Registered Pension Plan, featuring a generous employer match of up to 6%.
Employee Perks:
Enjoy no service fees and exclusively reduced rates on employee loans and mortgages for a more affordable financial journey.
People Helping People:
Empowering employees to make a meaningful impact at work through a strong commitment to community and member services.
If you are interested in joining a Team that believes in going the extra mile, please submit your cover letter and resume outlining your qualifications to, Human Resources at [email protected]
All offers of employment are condition upon the acceptance of an Individual Fidelity Bond Application, which includes a criminal records and credit checks.
Valley Credit Union is an equal opportunity employer, who embraces diversity, all persons are encouraged to apply.
Applications will be accepted until the position is filled, only those selected for an interview will be contacted.
Pay: $45,000.00-$55,000.00 per year
Benefits:
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
- Wellness program
Work Location: In person
