Service Dispatcher & Receptionist
Red Sands Group – Charlottetown, PEIFull-Time | Permanent | Immediate StartSalary: $46,000 - $54,000 per year, based on experience
Red Sands Group is seeking a highly organized, customer-focused Service Dispatcher & Receptionist to join our growing team at our Charlottetown headquarters.
This position serves as the first point of contact for many of our clients and plays a critical role in the day-to-day coordination of our Plumbing & Electrical division. The successful candidate will be responsible for scheduling service calls, assisting customers, directing office traffic, and ensuring our front office operates efficiently.
This is a fast-paced role that requires exceptional multitasking skills, strong communication abilities, outstanding customer service skills, and a commitment to keeping operations running smoothly. The successful candidate must be comfortable working with technology and managing multiple software platforms throughout the day.
Key Responsibilities
- Answer incoming calls from customers and assist with inquiries
- Act as the primary receptionist and front desk representative for the company
- Welcome visitors and direct clients, contractors, suppliers, and staff to the appropriate team members
- Schedule and dispatch service plumbers and electricians
- Coordinate daily service appointments and manage changing schedules throughout the day
- Gather information from customers and help diagnose plumbing and electrical issues over the phone
- Provide exceptional customer service and ensure all client concerns are addressed promptly and professionally
- Ensure technicians arrive to jobs on time and maintain communication regarding schedule changes and job progress
- Monitor incoming work requests and ensure jobs are assigned appropriately
- Review and maintain accurate job notes and customer records within company software systems
- Ensure technicians are properly documenting work completed on every job
- Verify that invoices, receipts, material purchases, and expenses are uploaded and attached to the appropriate work orders
- Ensure all required documentation is entered accurately and completely before jobs are closed
- Monitor open work orders and follow up with technicians to ensure jobs move through the system efficiently
- Help identify scheduling conflicts, operational bottlenecks, and service issues before they become customer problems
- Order and maintain office supplies and inventory
- Ensure the office remains stocked with necessary supplies at all times
- Assist with administrative tasks including data entry, filing, email correspondence, and document management
Qualifications
- Previous experience in dispatching, customer service, administration, reception, or a similar role
- Experience working in a service-based or trades environment is considered a major asset
- Previous dispatching experience for plumbers, electricians, HVAC technicians, construction companies, or other skilled trades is strongly preferred
- Understanding of how service-based businesses operate, including work orders, scheduling, invoicing, and technician dispatching
- Exceptional organizational skills and attention to detail
- Ability to manage a high volume of information, appointments, and customer requests without sacrificing accuracy
- Strong time management and prioritization skills
- Excellent verbal and written communication skills
- Outstanding customer service skills and a professional demeanor
- Ability to remain calm and organized in a fast-paced environment
- Highly proficient with technology and comfortable learning new software platforms
- Comfortable working with multiple scheduling, dispatching, CRM, and communication systems simultaneously
- Strong computer skills including email, calendars, spreadsheets, and cloud-based software
- Experience using scheduling, dispatching, or service management software is considered a strong asset
- Basic understanding of plumbing and electrical systems is preferred
- Strong attention to detail with the ability to ensure documentation, job notes, receipts, invoices, and expenses are properly recorded and filed
What We’re Looking For
The ideal candidate is someone who genuinely enjoys helping people, thrives in a busy office environment, and can confidently juggle competing priorities throughout the day. This person will be the face and voice of our company and will play an important role in ensuring our customers and staff receive the support they need.
They are exceptionally organized, detail-oriented, technologically savvy, and able to manage multiple tasks at once while ensuring nothing falls through the cracks. They take pride in providing excellent customer service and helping keep a busy operation running efficiently.
While we welcome applicants from a variety of backgrounds, candidates with previous experience dispatching plumbers, electricians, HVAC technicians, construction crews, or other service professionals will be given strong consideration. Understanding the pace and demands of a blue-collar service environment is a significant advantage in this role.
Position Details
- Full-time, permanent position
- Monday to Friday
- 8:00 AM to 4:00 PM
- In-office position located at our Charlottetown headquarters
- Immediate start available
Compensation & Benefits
- Competitive salary of $46,000 to $54,000 per year, based on experience
- Health and dental benefits
- Company pension matching program
- Paid vacation
- Ongoing training and professional development opportunities
- Opportunities for growth and advancement within the company
- Supportive and team-oriented work environment
About Red Sands Group
Red Sands Group is one of Prince Edward Island’s fastest-growing companies, operating across property management, vacation rentals, plumbing, electrical, construction, cleaning, and related service industries. Our team prides itself on providing exceptional customer service, maintaining high professional standards, and fostering a workplace culture built on teamwork, accountability, and continuous improvement.
We are looking for someone who wants to build a long-term career with our company and become an important part of our growing team.
Pay: $46,000.00-$54,000.00 per year
Benefits:
- Casual dress
- Commuter benefits
- Company pension
- Dental care
- On-site parking
- RRSP match
- VRSP
Work Location: In person
