This is the life-changing opportunity you’ve been looking for.
Horizon Health Network in beautiful New Brunswick is looking for a
Primary Health Care Access Coordinator to join our team!
Horizon Health Network (Horizon) is seeking a dedicated, detail-oriented, adaptable and flexible individual to join our team as a Primary Health Care Access Coordinator. The ideal candidate will have experience in analysing large volumes of information and setting targets, leading and facilitating meetings, committees and working groups, and experience working in a complex and rapidly changing work environment.
Why you should work here
Working for Horizon gives you a career that provides an east coast lifestyle and the chance to make a big difference in the lives of New Brunswickers.
This position comes with competitive salary, paid time off, sick benefits, employer paid contributions into our government pension plan and a remote work policy.
Horizon is committed to enhancing our diverse and inclusive environment for our employees and patients. We believe in a healthcare system that equally supports all people regardless of race, ethnicity, national origin, social background, religion, gender identity or expression, age, disability, or sexual orientation. An environment based on a commitment to diversity and inclusion supports our goal of safe and quality patient care.
Who you are
You have a worked in a primary healthcare or health related setting for a minimum of 5 years. You have experience in conflict resolution, change management, leading and facilitating meetings, committees and workgroups. You have a high proficiency level in Microsoft Office applications.
Bachelor's degree in a health-related field, Health Administration, Social Sciences, Education, Business Administration (an equivalent combination of education and experience may also be considered)
Minimum 5 years of work experience; minimum 2 years experience in project management or coordination is essential
What you will do
The PHCAC will function as a liaison between community-based PHC providers and the RHA. The PHCAC will develop business case and negotiate with the relevant departments within the RHA to enable particular services to be delivered in a community PHC setting and/or to assign from the team of providers who already work in an outreach capacity (i.e. outreach diabetes outreach case managers). The goal is to promote the sharing of processes and resources between clinical settings in an effort to optimize efficiencies in collaboration with other teams (i.e. move away from silos across settings).
The PHCAC will be responsible for supporting primary care practices (the latter as requested) to determine the "needs" of their practice population (i.e. meeting with teams to learn about their experiences of providing care to their practice population and leveraging relevant information/datasets from the RHA and DOH); this information will help to determine the potential staffing complement (allied healthcare providers) that may be required to create strategic community centered interdisciplinary primary health care teams and/or primary health care ‘hubs’.
Facilitating implementation of outreach allied healthcare provider team(s) to partner with and provide services in private and community based primary care practices: plan, implement and evaluate specific priority quality initiatives to provide client access to education, self-management support, quality care and develop dissemination plan to support spread of leading practices/services across communities served within Horizon Health Network.
Facilitating and supporting practice changes: The PHCAC will be responsible for coordinating the logistical and change management supports required to assist PHC providers as they begin to shift their practice styles (i.e. from working as solo practitioners to working within collaborative, inter-disciplinary teams, providing extended hours of care and facilitating shared patient coverage, etc…). The PHCAC will coordinate the training and support required by these new teams including how to use advanced access scheduling, how to leverage EMRs, foster team building skills, etc…). Establishing mechanisms for inter-disciplinary communication, collaboration, negotiation, and conflict resolution will be critical.
Connecting orphaned patients to PHC providers: Within their respective health area, the PHCAC will be responsible for managing and monitoring the Patient Connect NB (PCNB) registry. This will include working with local medical staff offices and multiple PHC providers in an effort to link patients listed on the PCNB to family practice providers as quickly as possible.
Building relationships with stakeholders and community partners: The PHCAC will be responsible for developing and maintaining positive strategic relationships with stakeholders within the public, private and non-profit realms. The goal is to share information about community assets/resources, foster effective teamwork across communities/departments/services/programs with a view to improving clients access to community- and team-based services. The PHCAC will also establish mechanisms to involve relevant care providers, clients/families, and other stakeholders in the planning for development and direction of future PHC programming. This will require effective communication with key stakeholders to identify changing needs, resources and conditions in the community. The PHCAC will participate/lead relevant community meetings and relevant councils, roundtables, and committees.
Monitoring communication processes, workload, and reporting outcomes: The PHCAC will be responsible for developing appropriate practice processes and agreements required to capture the clinical workload and documentation of providers. The PHCAC will also monitor outcomes of service delivery (such as numbers of visits, costs/visit, use of acute care services, etc.…) to ensure that the outreach clinicians are working within a model of care that is efficient and effective. The PHCAC will coordinate meetings with the outreach team and stakeholders/partners as required. The PHCAC will also be responsible for providing relevant data to their partners within the RHA and DOH.
Horizon Competency
Core competencies for non-bargaining positions are based on the LEADS in a Caring Environment leadership capabilities framework: Lead Self, Engage Others, Achieve Results, Develop Coalitions, and System Transformation.
In addition to LEADS, all positions need to demonstrate compassion, patience, and professionalism in all interactions, consistently upholding a respectful and supportive environment for patients, clients, families, and colleagues. Proactively addresses concerns and responds to emerging needs with empathy and diligence, contributing to high-quality, patient/client centered care.
Interested? Apply Today!
To learn more, visit MyHorizonCareer.ca/management-business-professionals/
Horizon Health Network (Horizon) only accepts on-line applications.
About Horizon’s Recruitment Process
We thank all applicant who apply; however, only those selected for further consideration will be contacted. All interested applicants are encouraged to apply as an equivalent combination of education, training and experience may be considered.
Horizon’s recruitment screening process may include language proficiency testing, clerical testing and/or behavioral assessment. If you are selected for testing, you will be contacted via the email address provided on your application. The official results will be shared with the candidate, Human Resources and the requesting manager electronically and language results will be placed on the personnel file for Horizon’s hiring purposes.
Diversity Statement
Horizon is committed to enhancing our diverse and inclusive environment for our employees and patients. We believe in a healthcare system that equally supports all people regardless of race, ethnicity, national origin, social background, religion, gender identity or expression, age, disability, or sexual orientation. An environment based on a commitment to diversity and inclusion supports our goal of safe and quality patient care.
