This is a 1-year maternity leave coverage contract with the opportunity to transition into another senior management position within Rodd Hotels & Resorts upon successfully completion of the contract, subject to organizational needs.
Rodd Hotels & Resorts is seeking an experienced, energetic, and hands-on General Manager (Maternity Leave Coverage) to lead the team at Rodd Miramichi River Resort. Nestled along the scenic Miramichi River, this full-service resort is well-known for its warm Maritime hospitality, beautiful waterfront setting, and strong ties to the local community.
The successful candidate will be a confident and inspiring leader who leads by example and is committed to operational excellence, team development, and exceptional guest experiences.
The ideal individual will bring a strong background in hotel operations, a passion for sales and marketing, a solid understanding of Food & Beverage operations, and the ability to foster lasting relationships with guests, local businesses, tourism partners, and the Miramichi community.
KEY DUTIES:
- Be highly visible, approachable, and engaged with guests and staff
- Lead by example demonstrating self-confidence, energy and enthusiasm
- Effectively lead and mentor hotel teams to achieve and exceed guest service expectations
- Clearly communicate all goals, performance results, and expectations to employees
- Foster a culture of teamwork, engagement, and recognition through ongoing reward initiatives
- Achieve budgeted revenue and GOP goals balancing cost control with guest satisfaction
- Develop and manage annual budget and capital expenditure plans
- The focus will also be on maintaining and elevating the level of operations at our on-site restaurant, 1809
- Lead revenue management strategies in conjunction with corporate team, maximizing revenue through yield management and inventory control systems
- Foster positive relationships with guests, associates, vendors, and local community stakeholders to enhance the hotel's reputation and drive business growth
- Represent the hotel in the local community and with industry organizations
SKILLS, ABILITIES, AND QUALIFICATIONS:
- Diploma or Bachelor in Hotel Management, Hospitality Management, Business Administration, or related field is preferred
- Minimum of 10 years of progressive experience in Hotel, Hospitality Management and/or F&B.
- Highly organized, detail-oriented, adaptable and results-driven
- Proven track record of driving guest satisfaction, revenue growth, and operational excellence in a luxury hotel environment
- Strong leadership skills with the ability to inspire and motivate a diverse team to achieve common goals
- Comprehensive knowledge of hotel operations: Food & Beverage, Sales & Marketing, Maintenance, Rooms Division, Maintenance, and Human Resources
- Excellent communication, interpersonal, and problem-solving skills, with a customer-centric approach to service delivery
- Must be willing to relocate to Miramichi, NB
- Must have a valid driver licence and ability to commute
This is a 1-year maternity leave coverage contract with the opportunity to transition into another senior management position within Rodd Hotels & Resorts upon successfully completion of the contract, subject to organizational needs.
Start Date: approximately October or November
Additional Compensation:
- Competitive performance-based bonus tied to KPIs
Benefits:
- Monthly phone allowance
- Opportunity to participate in Group Benefit Plan
- Opportunity to participate in RRSP Matching Program
- Rodd Employee Discounts: 50% off when dining at Rodd restaurants and $35 room rate at any Rodd properties
Benefits:
- Extended health care
- Paid time off
- RRSP match
Ability to commute/relocate:
- Miramichi, NB E1N 1B2: reliably commute or plan to relocate before starting work (required)
Experience:
- Hotel management: 10 years (preferred)
Work Location: In person
