CLIENT CARE COORDINATOR
For over 30 years, The Safehaven Project for Community Living has been providing exceptional care to children with developmental disabilities and complex care needs.
Our mission is to provide high-quality, family-centered, and community-based residential and respite care for individuals with complex care needs.
Safehaven serves individuals with disabilities and their families, through respite and residential programs at our Toronto, Etobicoke, North York, Woodbridge, Thornhill and Aurora facilities.
Our Future
At Safehaven, we are constantly striving to better serve our clients and communities that need us most. That’s why we are currently exploring opportunities to expand our service offerings beyond children to include adults, developing programs and services to care for more medically complex individuals, and implementing innovative therapy and recreational programs for our existing and future clients.
In order for Safehaven to achieve our goals, we are looking for exceptional people with huge hearts who are motivated by positively impacting the lives of others and believe in our vision of creating a more inclusive world for people with complex care needs.
Whether you are working in one of our locations, or in a client’s home, you will have the opportunity to make a real difference and improve the lives of clients and their families in our communities. You will be part of an outstanding team that is so passionate about the work we do.
ROLE SUMMARY:
This role combines direct nursing care with on-site supervisory responsibilities, ensuring excellence in both clinical practice and staff support. The individual in this role will participate directly in the client care ratio, providing hands‑on care, comprehensive nursing assessments, ongoing monitoring, and clinical interventions as a key member of the frontline team. Serving as the site supervisor, the Clinical Care Coordinator offers guidance, mentorship, and real‑time support to Safehaven staff. Drawing on their nursing knowledge, skill, and judgment, they will support both staff and clients by delivering in‑depth clinical care recommendations, overseeing the plan of care, and advising on appropriate supportive interventions.
The Clinical Care Coordinator is a key leadership position responsible for overseeing the delivery of high- quality of care, safe and family-centered care for individuals with complex medical needs at Safehaven.
Working within a client‑ and family‑centred model, the Clinical Care Coordinator is accountable for ensuring continuity, consistency, and coordination of care for residential clients. This includes promoting best practices, supporting clinical decision‑making, and helping to ensure that every client receives safe, compassionate, and individualized care.
This individual will report to the Associate Director, Clinical Programs, Quality & Safety, the Client Care Coordinator will work in a partnership with the Clinical Nurse Educator, and the Safehaven leadership team to implement and sustain quality of care and service delivery, such as implementation of key organizational strategies, such as the achievement of Accreditation through Accreditation Canada, and alignment of goals with the Safehaven Strategic Planning.
RESPONSIBILITIES:
- The position follows a Thursday–Monday rotation and includes weekend coverage, with flexibility built in to accommodate operational and individual needs. This role is supported by On-call leadership (including evenings/weekends/holidays).
- Ensures the effective operation of the residence by working collaboratively with the lead Client Care Coordinator to support licensing processes and day-to-day upkeep of the location, contributing to invoicing, security, information technology, site cleanliness, and overall operational needs.
- Supporting staff with client care and/or assessments. Directly supervises employees assessing recruitment needs and maintains the proper staffing complement to ensure correct staffing ratio.
- Supports the completion of employee Performance Appraisals for all staff.
- Verifies schedules and shift assignments.
- Provides assistance with managing sick/vacation time and updating the scheduling system to reflect staffing changes.
- Enters staff schedules and hours worked into the payroll system accurately and on time.
- Ensures that employees receive health & safety training annually, demonstrates a positive “health and safety” attitude, and maintains all health and safety standards and procedures.
- Provides support to front-line staff who care for clients and their families.
- Supports the lead in ensuring that clients’ basic needs are met within a safe, homelike environment:
- Assists in ensuring a safe environment, with appropriate attention to health and nutrition. Helps oversee the upkeep and cleaning of the residence to ensure each client maintains privacy, can retain personal belongings, and remains protected from physical or emotional harm.
- Participates in assigning employee responsibilities as part of a shared leadership approach to developing, monitoring, and maintaining client programs.
- Acts as an advocate on behalf of the clients.
- Supports the lead in ensuring that the location meets all ministry licensing requirements and remains in full compliance with regulatory and Accreditation Canada standards.
- Assists in preparing staff for annual licensing inspections by helping coordinate training, communication, and any required documentation.
- Helps ensure all employee documentation is collected and submitted to Human Resources in a timely and accurate manner in accordance with ministry, regulatory and Accreditation Canada requirements.
- Other duties may be assigned according to the needs of the organization.
QUALIFICATIONS:
- Must be licensed as a Registered Practical Nurse with the College of Nurses of Ontario, and in good standing.
- Desire to work for an organization that is committed to providing exceptional service and be an ambassador of Safehaven values to provide services to clients and families.
- Must possess excellent organizational and time management skills.
- Must have excellent communication skills and be able to communicate with all levels of staff.
- 2-3 years’ related experience with individuals with complex medical needs, or previous experience in a residential setting.
- Ability to work closely with the Safehaven leadership team to support and implement organizational decisions across all areas of operation.
- Excellent interpersonal skills, problem solving and written/verbal communication skills.
- At any time, Safehaven may need to move staff to other locations based on operational needs.
- Required to respond to a flexible work schedule involving shifts and/or emergency staffing needs in the residence and/or emergency needs of the clients in care;
- Serves as a member of the “on Call” team, to assist staff with after-hours support;
We thank all interested candidates for applying. Successful candidates will be contacted to participate in the interview process.
Safehaven is an equal opportunity employer that is committed to inclusion and diversity. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation
Job Type: Full-time
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Ability to commute/relocate:
- Toronto, ON M6B 1A6: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you available to commit to a full-time schedule from Thursday to Monday, working 8 hours per shift?
- Do you have 2-3 years’ related experience with individuals with complex medical needs, or previous experience in a residential setting?
- Do you have strong communication and writing skills, and are you able to work closely with the Safehaven leadership team to support and implement organizational decisions across all areas of operation?
Licence/Certification:
- ONLY Registered Practical Nurse (required)
- CNO Membership (required)
Work Location: In person
