What it’s like to be a Federated Client Service Representative
When our clients have a question, we need an exceptional Client Service Representative (CSR) to manage the relationship and provide excellent customer service ensuring that every interaction is a great experience, with efficient flawless service standards.
The most important characteristics for our CSR’s are attention to detail and communication, working in a fast-paced office supporting a number of sales agents you’ll be the go-to person in the office for questions from your colleagues.
We want your talent!
If you are great at:
Delivering friendly, professional service through phone‑based client interactions
Communicating clearly and confidently with both clients and internal partners
Managing multiple tasks and systems with confidence and accuracy
Staying organized and detail‑focused in a high‑volume environment
Adapting quickly during periods of change and tight timelines
Collaborating with teammates and internal partners
If you have:
An active OTL license
Post-Secondary education (College or University)
3+ years of experience in insurance, customer service, or a related field
Exceptional communication skills
Proficiency in Microsoft Office applications
Team-first mentality
We really mean it when we say we put you first. Here are a few ways how:
Hybrid work! We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it.
Competitive compensation with a strong base salary aligned to market expectations.
We support your well‑being with a flexible, balanced work environment that helps you prioritize what matters most.
We are invested in helping you grow in your career through access to a wide range of internal and external professional development resources, along with opportunities to build new skills and expand your expertise.
NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days
We’re committed to pay transparency and fairness. The base salary range for this position is $50,000 – $60,000, which reflects the expected base pay for the position. The actual base salary offered may vary depending on your experience, skills, and alignment with the role. We’re also open to candidates at different levels, so if this range doesn’t quite match your expectations, we still encourage you to apply.
This is a real opportunity — we’re actively hiring. If the role sounds like a good fit, we’d love to hear from you.
We also want to be transparent about our hiring process. While one of our systems includes AI capabilities, over 99% of our screening is done by real people. We believe in thoughtful, human‑centered hiring decisions and are committed to giving every application the attention it deserves.
Qui nous sommes
Nous sommes Les assurances Federated. Nous servons les entreprises canadiennes avec fierté depuis 100 ans. Nous sommes reconnus comme étant l’un des plus importants fournisseurs d’assurance des entreprises au Canada. Nos employés sont engagés à répondre aux besoins particuliers de nos clients, et nous faisons tout en notre pouvoir pour aider les entreprises canadiennes à connaître un avenir meilleur et plus sécuritaire. Nous sommes une entreprise formée de personnes passionnées qui placent les gens au cœur de leurs préoccupations. Souhaitez-vous vous joindre à une équipe qui croit en l’importance de travailler fort, et d’avoir du plaisir au travail, tout en améliorant les choses? Ne cherchez pas plus loin que Les assurances Federated.
À la Federated, nous avons à cœur de créer un milieu de travail inclusif où nous célébrons les employés et les accueillons comme ils sont. Peu importe qui vous êtes ou ce qui vous rend unique, nous vous accueillons à bras ouverts. Veuillez simplement nous indiquer comment nous pouvons vous aider ou vous accommoder au cours du processus de sélection.
