Our Purpose
At Procom, our purpose is to help people make progress. For more than 40 years, we've built our reputation as one of North America's leading staffing and contract workforce services providers by delivering the right talent faster and easier than anyone else — and by growing the people who make that possible.
The Opportunity
Procom is looking for a detail-driven, client-focused professional to join our team as a Client Services Coordinator. This role is a launch pad: you'll build a foundation for long-term career growth inside a growing, entrepreneurial IT staffing firm, while working shoulder-to-shoulder with a collaborative Client Services team that keeps our clients and consultants moving forward.
This is a role for someone who finds their voice by solving problems for others — someone who unlocks their own potential by mastering the details that keep our clients' businesses running smoothly.
The Role
Reporting to the Team Lead, the Client Services Coordinator owns the full on-boarding and Contractor Management lifecycle for contractors on assignment with one or more clients, resolving day-to-day issues with speed, accuracy, and care.
What You'll Do
- Create and maintain an Excel tracking system for all new pre-identified candidates and active consultants
- Submit and manage all contract management inquiries through JIRA
- Provide hands-on support to consultants using Vendor Management Systems (SAP Fieldglass, Beeline)
- Act as a liaison between Legal and Human Resources on contract issues and reviews
- Serve as a subject matter expert for clients and consultants on legal status classifications
- Schedule and manage consultant communications regarding payment processing and timesheet deadlines
- Manage the client and consultant onboarding and renewal process in compliance with internal policy and ISO management standards
- Co-create new strategies with the team to continuously smooth the consultant and client experience
- Serve as a primary point of contact to investigate and resolve consultant, client, and vendor inquiries — including difficult or sensitive conversations
- Assist external managers in determining total billable rates for new pre-identified candidates
- Complete candidate submissions and finalize onboarding activities within VMS portals, on tight, non-negotiable deadlines
- Conduct quarterly audits on consultant documentation and onboarding requirements
- Monitor expiring contracts and provide advance notice for a smooth off-boarding experience
- Investigate accounts receivable discrepancies and follow up proactively with clients or contractors
- Serve as a primary point of contact for consultant, sub-vendor, and client billing and invoicing questions
- Create credit/debit memos to balance records within Fieldglass
What You Bring
- Minimum 2 years of professional experience in a customer service or administrative support role
- Advanced Excel skills — comfortable building and maintaining tracking systems, formulas, and reporting from scratch
- Sharp attention to detail; nothing slips through the cracks on your desk
- Proven ability to navigate difficult client conversations with professionalism, empathy, and Do the Right Thing judgment
- Excellent follow-up and communication skills — clients and consultants always know where things stand
- A track record of hitting daily and monthly targets in a fast-paced, deadline-driven environment
- Demonstrated ability to adhere to tight deadlines without sacrificing accuracy
- Working knowledge of contract and payroll administration procedures, tax regulations, and invoicing processes
- Proficiency with MS Office 365, particularly Outlook, Teams, and SharePoint
- Ability to stay calm under pressure across all levels of internal and external stakeholders
- Strong commitment to excellent customer service
- Ability to prioritize workflow and consistently meet deadlines
- Ability to handle confidential and proprietary information with discretion
How We Work — The Procom Greenhouse
Every role at Procom grows inside the same framework. This is what you're joining:
CREDO — Client Focus, Rethink the Status Quo, Everyone Matters, Do the Right Thing, Open Communication.
Four Pillars — Positive Thinking, Growth Mindset, Collaboration (co-creating solutions, not just accepting them), and our Principles of Engagement: show up present, attend to what has heart and meaning, tell the truth without blame, and stay open to outcome.
People Philosophy — Find your voice, unlock your potential. We connect your personal purpose, Procom's purpose, and our clients' purpose into one story.
IDEA + Belonging — Inclusion, Diversity, Equity, and Accessibility are the four walls of our culture; Belonging is the roof over all of it.
Why Work at Procom
- Belonging & Impact: An inclusive, collaborative culture where your ideas are valued and make a real impact
- Balanced Work Model: A modern hybrid model that supports productivity and personal flexibility
- Work From Where You Thrive: Our remote-work program lets you work from another approved location for up to two weeks each year
- Competitive Compensation: Designed to remain competitive within our industry
- Time to Recharge: Generous vacation and sick-day policies
- Health & Well-Being: Comprehensive health benefits, mental health resources, and preferred pricing through third-party providers
- Set Up for Success: Access to the tools and tech you need, plus an IT equipment stipend
- Community & Purpose: Opportunities to get involved in innovation challenges, charity initiatives, and team and corporate events
Ready to help people make progress? Apply today and find your voice at Procom.
Qualifications
customer service: 2 - 3 years (Required)
Advanced Excel: 2 - 3 years (Required)
