Work Location:
Mississauga, Ontario, Canada
Hours:
37.5
Line of Business:
Technology Solutions
Pay Details:
$96,900 - $136,800 CAD
This role is eligible for a discretionary variable compensation award that considers business and individual performance.
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
The Crisis Management, Specialist supports the execution and continuous improvement of TD Bank’s first line of defense crisis management capability. Reporting to the Senior Manager, Crisis Management, this role helps coordinate preparedness, response, escalation, documentation, and post-incident improvement activities to ensure the organization can effectively prepare for, respond to, and recover from business disruptions, operational incidents, and high-impact events. The role works closely with business, risk, technology, cyber, physical security, communications, legal, and operations partners to support an integrated and well-governed crisis management response.
Key Responsibilities
- Support the design, maintenance, and continuous improvement of the bank’s first line of defense crisis management processes, tools, and documentation.
- Maintain crisis management playbooks, escalation protocols, contact lists, and supporting materials in alignment with enterprise standards and direction from the Senior Manager.
- Coordinate preparedness activities, including crisis simulations, tabletop exercises, training sessions, and readiness reviews.
- Support response to significant incidents and disruptions by coordinating meetings, documenting decisions, tracking actions, and supporting timely escalation.
- Prepare situational updates, impact summaries, briefing materials, and decision-support documentation for review by the Senior Manager and senior stakeholders.
- Partner with business continuity, operational resilience, cyber, technology, physical security, legal, communications, compliance, and risk teams to support an integrated response capability.
- Support crisis communications processes by coordinating inputs and helping prepare internal updates in partnership with communications teams.
- Monitor emerging threats, risk trends, and external events that could impact the bank’s operations, customers, reputation, or regulatory obligations.
- Support post-incident reviews by documenting lessons learned, tracking corrective actions, and preparing summary reporting to support program improvement.
- Assist with executive, governance, and regulatory reporting related to crisis readiness, incidents, exercises, and remediation activities.
- Help ensure third-party and critical service dependencies are considered within crisis planning and response activities.
- Contribute to team effectiveness by supporting strong execution, accountability, documentation discipline, and cross-functional collaboration.
Required Qualifications
- 5–7 years of experience in crisis management, operational resilience, business continuity, incident management, enterprise risk, or a related discipline within a large or complex organization.
- Experience supporting crisis management, business continuity, incident response, or operational readiness activities, preferably within financial services, banking, or another regulated industry.
- Good understanding of crisis management frameworks, business continuity principles, operational resilience practices, and escalation processes.
- Experience coordinating exercises, incident response activities, stakeholder meetings, action tracking, and post-incident documentation.
- Working knowledge of risk management practices, control environments, and regulatory expectations relevant to large organizations.
- Strong written and verbal communication skills, with the ability to prepare clear briefings, summaries, and documentation for review by senior stakeholders.
- Ability to synthesize information quickly, remain organized under pressure, and support decision-making in ambiguous or fast-moving situations.
Core Competencies
- Sound judgment and composure under pressure
- Strong stakeholder communication and coordination
- Cross-functional collaboration and relationship management
- Structured problem-solving and decision support
- Clear written and verbal communication
- Strong documentation, action tracking, and follow-through
- Continuous improvement mindset
- Awareness of reputational, customer, regulatory, and operational risk
Key Performance Indicators
- Crisis management playbooks, contact lists, escalation protocols, and supporting materials are reviewed, maintained, and updated in accordance with required timelines and direction from the Senior Manager.
- Preparedness activities, including tabletop exercises, simulations, training sessions, and readiness reviews, are coordinated on time and supported by clear planning, attendance tracking, and follow-up documentation.
- Incident and crisis response support is delivered in a timely and organized manner, including meeting coordination, action tracking, decision documentation, and escalation support.
- Situation updates, impact summaries, executive briefing inputs, and decision-support materials are accurate, concise, fact-based, and prepared within required response timelines.
- Post-incident review activities are completed with documented lessons learned, assigned action owners, target dates, and follow-up tracking through closure.
- Open actions, remediation items, and readiness gaps are tracked consistently, escalated when required, and closed within agreed timelines.
- Stakeholder engagement is effective, with timely coordination across business, risk, technology, cyber, physical security, communications, legal, compliance, and operations partners.
- Continuous improvement opportunities are identified and translated into practical updates to tools, procedures, playbooks, training materials, or reporting processes.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans Objet
