Title: Director of Property Services & Project Management (Commercial)
Department: Commercial
Reports To: Vice President of Commercial & Hospitality
About Us:
The Madison Group is a family-owned, widely diversified real estate and land development company with a substantial portfolio of retail, commercial, and industrial projects. The Madison Group also has extensive experience in building master-planned communities, low-rise, and high-rise residential projects.
For over 55 years, The Madison Group has built its foundation on integrity and innovation and our commitment to our customers is our foremost priority. The Madison Group focuses on creating quality homes and residences in desirable areas firmly rooted in a sense of community. Our reputation is defined by the talent, dedication, and passion of our team.
For further information, please visit our website at madisongroup.ca
General Description:
The Director of Property Services & Project Management (Commercial) is a senior leadership role responsible for overseeing the operations, maintenance, and project delivery across Madison Group’s commercial property portfolio.
This position requires a strategic and hands-on leader with extensive experience in property and project management and project management, a strong commitment to customer service, and a proven ability to manage complex portfolios and large teams.
Primary Responsibilities
Property Services & Operations
- Ensure consistent delivery of building services by working closely with the Manager, Property Services to review daily priorities and base building performance.
- Troubleshoot and resolve day-to-day mechanical and electrical issues and proactively manage the impact of weather and environmental conditions on building operations.
- Review all tenant service requests to identify opportunities for improved efficiency and proactive engagement with the Building Operations Supervisor.
- Support Holiday Planning and Tenant events - installation/removal - PO creating, building comms, invoicing etc.
- In coordination with the Manager, Property Services, ensuring a comfortable environment for tenants by being pro-active and mitigating issues.
- Lead and oversee tenant onboarding and vacating processes while fostering positive tenant relationships through regular site visits and meetings.
- Mentor and develop the Manager, Property Services by providing coaching and professional development opportunities.
- Co-lead the annual budget preparation process, including operating and capital expenditures, and recommend cost-saving and performance improvements.
- Collaborate with the Leasing team to review upcoming vacancies and support scope development and cost estimates for refresh and re-marketing initiatives.
- Work closely with the Vice President, Commercial & Hospitality to ensure properties operate within approved budgets.
- Lead and coordinate the annual review of service contracts including but not limited to janitorial, landscaping, HVAC, elevators, security, and telecom, ensuring competitive pricing and service quality.
- Co-lead and coordinate monthly Commercial team meetings and bi-weekly operations meetings with the Property Administrator.
- Ensure tenant and building compliance with all applicable municipal, provincial, and federal regulations (permits, licensing, and safety requirements).
- Oversee the Manager, Property Services activities and develop Health & Safety and/or Learning Courses
- Oversee mid and year annual reviews for Operators.
- Work closely with Building Operators and Tenant Coordinator for annual review and update to both the tenant and construction manuals
- Review all Base Building Contracts Annually - Make recommendations for improvement.
Project Management
- Manage all Projects; tenant Improvement for leasing deals; landlord and Tenant driven, city violation order and notices, including meeting with Inspectors, and providing updates until close out of project.
- Lead the scope development and tender documents preparation with Designers & Engineers
- Attend on-site meetings with contractors and consultants and provide regular progress updates to Vice President, Commercial & Hospitality.
- Manage project financials including purchase orders, cost codes, invoice approvals, and internal tracking in coordination with accounting.
- Procure required quotes for – Contracts and Building Maintenance Planning
Required Skills & Qualifications
- Degree, diploma, or certificate in Facility or Property Management and Project Management Professional (PMP) designation.
- Engineering background preferred.
- Strong knowledge of building systems, BAS, construction, and property maintenance operations.
- Minimum of10+ years of experience in commercial real estate, project management, and construction.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook); experience with MRI Angus and Yardi is an asset.
- Excellent organizational, time management, and problem-solving skills with strong attention to detail.
- Ability to work independently, take initiative, and respond effectively to changing priorities and emergencies.
- Flexible availability to support after-hours emergencies as required.
Madison Group celebrates diversity and is proud to be an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants and make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability.
Salary $130,000 to $140,000
AI will not be used to screen resumes or during the interview process.
