Location: Stoney Creek, ON
Job Type: Full-Time, Seasonal with a Winter shutdown
Schedule: Monday to Friday, with potential weekends if required.
AI Screening: We do not use any AI Technology in our recruitment process.
Vacancy Status: This posting is for an existing vacancy.
Role Overview
The Installation & Service Team Member is responsible for supporting the day-to-day operations of the irrigation team, including installation, service, and maintenance of systems across residential, commercial, and golf properties. This role ensures efficient operations, high-quality workmanship, safety compliance, and a strong customer experience while upholding company standards.
Key Responsibilities
1. Field Operations & Service Delivery
- Perform irrigation system installations, service, maintenance, and repairs in accordance with company standards and industry best practices.
- Support daily job execution, including material handling, site preparation, and system troubleshooting.
- Monitor job progress, schedule adherence, and work quality to ensure efficiency and accuracy,
- Identify, report, and assist in resolving job site issues promptly with practical solutions.
- Maintain productivity throughout the workday, minimizing downtime.
- Locate and work safely around underground utilities and site infrastructure.
- Arrive prepared for daily work (morning huddles, team departure, and job readiness)
2. Team Coordination & Customer Experience
- Support Team Leaders in coordinating daily schedules, priorities, and on-site activities.
- Communicate effectively with team members, other departments, and the Customer Care Team regarding job progress or delays.
- Provide professional, clear communication with customers and contractors to ensure satisfaction and long-term retention.
- Promote a customer-first mindset and contribute to a positive, accountable team environment.
- Participate in team meetings, training sessions, and ongoing performance improvement.
3. Equipment, Inventory & Administrative Duties
- Maintain company vehicles, tools, and equipment in safe, clean, and working conditions, including daily inspections and reporting.
- Track and manage materials and inventory to minimize waste, loss, and damage.
- Accurately complete all required documentation, including:
- Job costing and work reports.
- Time tracking and job logs
- Materials and inventory usage.
- As-build and service documentation.
- Use company software (e.g., Service Titan) to log time, document work performed, record parts used, and note incomplete tasks.
- Ensure clear documentation of outstanding work for efficient follow-up and scheduling.
- Follow company procedures to safeguard assets and maintain proper record-keeping.
4. Health, Safety and Compliance
- Follow all health and safety policies, procedures, and job site regulations at all times.
- Use required PPE and comply with safety standards (e.g., WHMIS, OH&S, Working at heights).
- Immediately stop work and report unsafe conditions or incidents.
- Attend and participate in all required safety meetings and training programs.
- Complete daily vehicle inspections, circle checks, and ensure all safety documentation is current and accessible.
- Adhere to company security procedures to protect equipment, vehicles, and other assets.
5. Other Duties as Assigned
- Perform additional administrative or operational responsibilities as needed.
- Support overall business operations and contribute to team success.
KPIs & Success Metrics
- Productivity: Complete assigned jobs on schedule while maintaining consistent work pace and minimizing downtime.
- Quality: Deliver accurate, high-quality installation and service work with minimal callbacks or deficiencies.
- Customer Experience: Maintain professional communication and contribute to high customer satisfaction on all jobs.
- Documentation: Ensure all job details, time, and materials are recorded accurately and submitted daily.
- Safety: Follow all safety procedures, use PPE consistently, and report any hazards or incidents.
- Teamwork: Support team members, communicate effectively, and contribute to a reliable, positive work environment.
Education and Experience
- High School Diploma or equivalent required.
- Experience in irrigation, landscaping, construction, or a related field is an asset.
- Certified Irrigation Technician (CIT) certification or other industry certification are considered an asset.
- Experience with service or scheduling software (e.g., Service Titan) is an asset.
Skills and Competencies
- Strong communication and interpersonal skills.
- Ability to work independently and within a team environment.
- Strong time management, organization, and attention to detail.
- Customer-focused with problem-solving abilities.
- Ability to maintain professionalism in all situations.
Working Conditions and Physical Requirements
- Work is primarily outdoors in varying conditions (rain, heat, cold, wind, snow).
- Regular travel between job sites; company vehicle may be provided.
- Ability to:
- Stand, walk, and perform physical labour for extended periods.
- Dig, bend, crouch, and lift as required.
- Lift up to 50lbs.
- Requires full range of motion, manual dexterity, and sensory awareness (sight, hearing, touch)
Work Schedule
- Typical workday starts at 7:30 AM with a morning huddle and ends at 5:30pm. Depending on project and service schedules.
- Extended hours may be required during peak periods or project deadlines.
We are committed to providing accommodations for applicants with disabilities throughout the recruitment process. If you require accommodation, please let us know.
Pay: $22.00-$23.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
Ability to commute/relocate:
- Stoney Creek, ON L8E 2K4: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Do you have a valid (G) Drivers license.
Work Location: In person
