THE OPPORTUNITY:
HOUSEKEEPING MANAGER
EMPLOYMENT TYPE- TEMPORARY FULL-TIME- MATERNITY LEAVE COVERAGE (12 months)
REPORTS TO DIRECTOR OF ROOMS OPERATIONS
Scope:
Assists the Director of Housekeeping in managing housekeeping operations to include rooms, public areas and back of the house areas to achieve and maintain the hotel’s high standard of cleanliness.
Primary Responsibilities:
- Assists in, training and career development of all housekeeping employees; assists with performance evaluations and communicating performance standards to employees.
- Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms and public areas.
- Assists in scheduling staff according to standards and forecasted occupancy; assigns daily work tasks to employees.
- Ensures the completion of the Housekeeper’s Report and communicates clean and available rooms to the Guest Services Department.
- Documents and communicates maintenance requests to the Maintenance Department to ensure hotel service quality standards are met.
- Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
- Reports and follows procedures with regards to any injuries and accidents in the workplace, instructs staff to follow safe working practices and enforces Health and Safety regulations.
- Follows company policies and procedures and is able to effectively communicate them to subordinates.
- Conducts training regarding safety, security, department procedures and service guidelines.
- Ensures hotel is in compliance with all federal, provincial and local laws, including Health and Safety, ESA and Human Rights.
- Purchasing, inventory and other controls.
Note: Other duties as assigned by supervisor or management
Health and Safety:
Because safety is a management responsibility, department managers are held directly accountable for safe work practices and control of physical hazards in their areas.
DUTIES AND RESPONSIBILITIES
- Establish and enforce all safety policies and procedures. Ensure that an employee complies with Health and Safety legislation and the regulations. Correct any employee who is observed breaking a safety rule. Any employee who continues to violate safety rules should be disciplined immediately.
- Detect and eliminate, or report for correction, all physical hazards and unsafe conditions immediately by completing a safety work order. Perform random checks on a monthly basis and report deficiencies to the appropriate personnel.
- Conduct orientation for all new employees before they start work. If possible, have a member of the Health and Safety Committee meet with the new employee (as part of the orientation or at a later date). Ensure that new employees receive instruction (verbal and written) on WHMIS, the unique hazards of their jobs, accident reporting, CPR and first aid, back injury prevention techniques, procedures to follow in the event of fire, and current property safety awareness programs.
- Re-instruct all regular employees who develop unsafe work practices as soon as possible after such practices are observed.
- Ensure that all employees use or wear any equipment, protective devices or clothing required under the Health & Safety Program.
- Investigate all employee accidents thoroughly and immediately. Get the facts from the injured worker and witnesses and fill out necessary accident report forms promptly and completely. These forms should then be submitted to Human Resources for processing.
- Insist on good housekeeping and enforce the “Clean As You Go” practice.
- Maintain active involvement in the accomplishment of the accident prevention and reduction objective. Take every precaution reasonable in the circumstances for the protection of employees.
Relationships:
Internal:
Guest Service: Communicate status of rooms, coordinate services, and resolve problems.
Maintenance: Communicate anything needing repair.
External:
Guests: To provide service.
Vendors: Order and receive supplies.
Qualifications:
Education/ Experience: Graduation or equivalent and Housekeeping supervisor experience.
Certification and/or License Requirement: None.
Skills:
Organizational skills
Attention to detail
Teamwork
Problem solving
Decision-making
Working Conditions:
Will be required to work weekends and holidays.
Will be required to work in fast paced, stressful environment.
Will be required to work with common household chemicals.
May be asked to work overtime.
Physical/ Cognitive Activities:
This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.
Since supervising a group of employees and inspecting their work is the major responsibility of this position, Housekeeping Manager spends a significant amount of their workday listening and speaking.
A great deal of time is spent inspecting rooms and public areas usually accomplished by walking to each area assigned and communicating with employees. A small amount of time is spent unlocking, opening and closing such items as doors or drawers.
The person in this position spends a significant amount of time utilizing problem solving, counseling, reasoning, motivating and training abilities.
Mathematical skills and reading abilities are used when preparing reports and reviewing the budget.
Communication devices such as the telephone or pager are frequently used for such functions as communicating with the housekeeping department while on the floor.
At times, a Housekeeping Manager will assist the houseperson or room attendants by helping to clean rooms or public areas. This will involve bending, stooping and stretching.
Carrying and/or lifting approximately 50 pounds and pushing and/or pulling approximately 200 pounds occurs frequently.
Organizational Structure:
- Reports to: Director of Housekeeping
- Job title also known as: Housekeeping Supervisor, Room Attendant Supervisor
Please Note: This Job Description is not neither definite nor restrictive and may be modified or added to in the future to meet changing needs.
Required
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Experience in a unionized hotel environment is considered an asset
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Experience managing departmental productivity, labour costs, supplies, and guest-service concerns
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Strong knowledge of guest-room cleaning standards, room inspections, inventory control, and workplace health and safety procedures.
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Experience leading and scheduling a housekeeping team, including room attendants, housepersons, public attendants & Lead hand
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Minimum 2–3 years of housekeeping supervisory or management experience, preferably in a hotel or hospitality environment.
Required
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Bachelor's degree or better
