You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Imagine a place where people work as one to create an experience that inspires many. Join us and know that you make it possible for friends, families, and co-workers to come together. No matter why they gather, we’re here to serve. Because of what we do, people share so much more than a meal. And that’s why this is so much more than a job.
Job Summary
Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.
Now, if you were to come on board as a Hospitality Supervisor, in our lounge we’d ask you to do the following for us:
Cultivate strong client relationships, ensuring excellent guest satisfaction with service and menu options.
Act as the secondary point of contact for clients, guests, and Compass upper management.
Assist the Manager in reporting SLA results to guests and proactively addressing client needs.
Serve as the secondary point of contact for managers and team members, overseeing unit associates.
Coach and guide associates, supporting them in achieving their career goals.
Collaborate with the Manager in all phases of operation planning, including inventory management and space utilization.
Execute unit-specific policies and maintain positive vendor relationships.
Oversee floor operations, service quality, and work closely with the lounge team for seamless planning and execution.
Assist the Manager in hosting team preservice meetings, addressing service and guest issues.
Assist the line cook for buffet prep and replacement as needed.
Assist the Bar and Food operation as needed.
Contribute to solutions for service and guest-related challenges and make recommendations for best practices.
Collaborate with the Manager to ensure compliance with SLAs, manage daily operations, and maintain pars and prep lists.
Assist the Manager in driving the financial success of the unit's operation.
Ensure compliance with Compass' Quality Assurance, Occupational Health and Safety Act, and WHMIS regulations.
Contribute to frequent workplace inspections and WHMIS training for staff.
Contribute to weekly budget report preparation and support strategies for changing revenue realities.
Qualifications:
Think you have what it takes to be our Lounge Hospitality Supervisor? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.
Minimum of two years of related food service management experience, or catering experience.
Proficient in controlling food and labor costs.
Creative application of trendy food items and presentations to enhance food service operations.
Strong leadership abilities, serving as a motivator, mentor, and leader.
Detail-oriented with exceptional team collaboration skills.
Outstanding client relationship and communication skills.
Previous experience in an airport lounge environment an asset.
Proficiency in Microsoft Office (Word, Excel, Outlook). Culinary skills would be an asset.
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
The hourly wage rate for this position is $24. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.
