Job Title: Housing Support Worker and Frontline Shelter Support Worker
Casual Position/Part-Time Position
Reports To: Manager of Housing and Manager of Frontline
Department: Housing and Frontline Departments
Shift Schedule: Dayshift/Nightshift/Over-night shift/Weekends shifts
Organization Overview:
About Us:
For over 26 years, Harvest House Atlantic exists to meet the needs of people who are lost, lonely, addicted, and hurting, by “Connecting people of compassion with people in need to make a difference.” Our services include our Emergency Shelter, Community Centre, Addiction Recovery Program, and community-based housing Programs.
KEY JOB RESPONSIBILITIES
General Responsibilities
Frontline Support Worker
- Monitoring of all guest areas within 182 High St facility.
- Ensure all standard operating policies and procedures are followed and consistently maintained by all guests.
- Respond to medical and/or behavioral incidents and coordinate emergency responses as required.
- Provide goods, services, and guest supports while maintaining healthy guest-staff boundaries.
- Support guests as assigned in completing action-oriented, housing focused case management goals.
- Prepare and maintain accurate reports, forms, and HIFIS files as required.
- Support HHA service delivery teams and community partner teams as required.
Housing Specific
- Support residents with daily living skills, routines, and housing expectations.
- Reinforce program rules, residential agreements, and community standards.
- Provide crisis intervention and de-escalation when needed.
- Encourage resident engagement in case plans, appointments, and programming.
- Document significant interactions and concerns.
- Monitor resident and visitor activity to ensure safety and compliance with program rules.
- Conduct regular walk-throughs and safety checks of the property.
- Respond to incidents such as conflicts, medical concerns, or alarms.
- Follow emergency procedures, including fire safety and evacuation protocols.
- Ensure secure handling of keys, logs, and safety equipment.
- Complete shift reports, incident reports, and daily logs accurately and on time.
- Communicate important information to incoming staff during shift handover.
- Record maintenance issues, resident concerns, and behavioral observations.
- Maintain confidentiality and professional boundaries at all times.
- Assist with room readiness, including cleanliness checks and supply monitoring.
- Support intakes, discharges, and temporary step-downs as directed.
- Ensure common areas remain clean, safe, and welcoming.
- Coordinate with caseworkers, management, and community partners as required.
Job Requirement
- Start date As soon as possible
- Location: In-person, Moncton Area, NB
- Current Certification in First Aid/CPR is an asset
- Vulnerable Sector Clearance (VSC) mandatory before starting
- Social Development Record Check is mandatory before starting
- Non-violent crisis intervention training considered an asset.
- Class 5 License and atleast 1 year continous vehicle insurance is mandatory for Housing Support Worker Role
Experience and Skilled Knowledge Requirements
- A minimum of one year of prior related experience, including frontline involvement in a social service environment, considered an asset
PREFERRED SKILLS/CAPABILITIES:
- Attention to detail, problem solving and analytical skills.
- Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
- Ability to educate and/or coordinate with other providers on various life skills.
- Strong critical thinking and analytical skills for daily communication with clientele.
- Note taking and file management.
- Strong written and oral communication skills.
- Ability to identify challenges, gathering all the facts of a person’s case.
- Strong interpersonal communication skills to engage participants and refer them to resources in the community, journeying with them on their path to wellness.
- Familiar with community resources.
- Be a team player and a person with positive thinking to develop a good working.
- French considered an asset.
For more information about Harvest House, please visit: www.harvesthouseatlantic.org
Applications will be accepted until the position is filled.
Only shortlisted applicants will be contacted for interview
Join us in making a meaningful difference in the lives of those we serve!
Job Types: Casual, Part-time
Pay: $20.00 per hour
Benefits:
- Employee assistance program
- Paid time off
Work Location: In person
