moncton, nb vice president of operations Jobs – 2 Openings This Week

SVP, BPO Contact Center Operations
TDS Global Solutions —Moncton, NB
- Full-time
- Hospitality
- Analysis skills
- Bachelor's
- Dental care
- Paid time off
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Build, mentor, and develop high-performing operational leadership teams. Lead organizational planning, succession planning, and talent development initiatives.
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SVP, BPO Contact Center Operations

TDS Global Solutions
Moncton, NB

Quick apply

Job details

Full-time

Benefits

Extended health care
Dental care
Paid time off
Work from home
Employee assistance program
Vision care
RRSP
Flexible schedule

Skills

Hospitality
Analysis skills
Bachelor's
Hospitality Management
Customer relationship management
Communications
Leadership
Communication skills

Full job description

Our Client is a rapidly growing customer experience and contact center organization, seeking an accomplished Senior Vice President of Operations to lead a large-scale business unit supporting enterprise clients across North America. This executive will play a critical role in shaping operational strategy, driving client success, improving organizational performance, and scaling operations for long-term growth. The ideal leader is highly commercial, operationally disciplined, client-facing, and experienced in leading large contact center environments with full P&L ownership.

Executive Client Leadership

Serve as the senior operational leader and strategic partner for key enterprise clients
Build and maintain executive-level client relationships focused on long-term growth and retention
Lead operational business reviews and performance discussions with stakeholders

Operational Leadership & Performance

Lead large-scale contact center operations across multiple teams and functions
Drive operational excellence through KPI management, workforce optimization, and process improvement initiatives
Establish scalable operational frameworks and performance standards
Identify operational risks and implement proactive solutions

Financial & Commercial Management

Maintain ownership of operational budgets and overall P&L performance
Manage forecasting, financial planning, revenue optimization, and cost controls
Partner cross-functionally to ensure operational and financial alignment
Develop strategic plans to support growth and profitability objectives

Leadership & Organizational Development

Build, mentor, and develop high-performing operational leadership teams
Foster a culture of accountability, collaboration, and continuous improvement
Lead organizational planning, succession planning, and talent development initiatives

Strategic Growth

Collaborate with executive leadership on long-term business strategy
Support expansion initiatives, operational scaling, and new business opportunities
Stay informed on emerging trends, technologies, and best practices within the CX/contact center industry

Requirements

BPO / outsourced customer experience environments

Ideal Experience:

10+ years of progressive leadership experience within contact center or BPO operations
Proven success leading multi-site and/or large-scale customer operations environments
Strong executive presence with experience managing enterprise client relationships
Demonstrated P&L ownership and financial management expertise
Experience leading operational transformation and performance improvement initiatives
Strong analytical, organizational, and strategic problem-solving capabilities
Exceptional communication and leadership skills
Bachelor’s degree preferred

Preferred Experience

Hospitality, telecommunications, technology, or service-based industries
Scaling operations in fast-paced, growth-oriented organizations
Multi-client operational oversight

Benefits

Extended Healthcare Plan (Medical, Disability, Dental & Vision)
RPP - Group RRSP
Group Life - AD&D - Critical Illness Insurance
Paid Time Off Benefits
Work From Home - Flexible hours
Employee Assistance Program - Counseling

Quick apply

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SVP, BPO Contact Center Operations

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