mont royal, qc fraud analyst Jobs – 2 Openings This Week

Analyst fraud prevention
National Bank of Canada —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- Customer service
- English
- Wellness program
- Employee assistance program

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Analyst fraud prevention

National Bank of Canada
Montréal, QC

Apply Now

Job details

Full-time

Benefits

Wellness program
Employee assistance program

Skills

Bilingual
French
Customer service
Call center
English
High school diploma or GED
Analysis skills
Cybersecurity

Full job description

Attendance

Hybrid

Job number

32914

Category

Professional

Status: Permanent

Type of Contract

Permanent

Schedule: Full-Time

Full Time / Part Time?

Full-Time

Posting date

05-May-2026

Area(s) of interest: Risk management

Location(s): Montreal

A career as a fraud prevention officer at National Bank, means you'll be using your analytical skills and decision-making skills to manage fraud risks on a day-to-day basis.

In this role, you'll work jointly with different teams to ensure continuous improvement in performance.

Your job:

Answering calls and contacting our customers
Analyze payment card alerts
Make appropriate decisions to reduce fraud losses.
Provide insights to help our teams continuously improve our performance
Perform secondary analysis on fraud investigations.

Your team :

The centre is open 24 hours a day, 7 days a week. You will work in a full-time position of 37.5 hours per week. You must be available to work from 7:00 a.m. to midnight from Monday to Sunday.

Join our team, where we value people who are curious, willing to get involved and above all passionate to help our team progress in achieving our mission, which is to reduce the impact of fraud and make a positive impact on people's lives. Your start consists of on-the-job training that will allow you to experience the environment of a call center and get to know your teammates. You will have the opportunity to evolve in a human organization that cares about the well-being of its employees and that values professional development.

Prerequisites :

High school diploma holder
Experience in a fraud prevention and detection position, ideally related to payment cards
Knowledge of current trends in bank and consumer fraud
Experience in customer service
Knowledge or experience in a call center setting

Languages:

English, French

Reason to require this language: you will need to serve clients who speak a language other than French regularly.

Skills

Artificial Intelligence Diversity & Inclusion Teamwork Cybersecurity Empathy Initiative Learning Agility Resiliency

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

Health and wellness program, including many options

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Involvement in community initiatives

Telemedicine service

Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!

Why work at National Bank?

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?

Discover our culture

Duration: 1 min 25 sec

Apply Now

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Analyst fraud prevention

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Skills

Why work at National Bank?

For an environment that supports your career path

For an inclusive and diverse environment

Discover our culture

Duration: 1 min 25 sec

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