montréal, qc computer help desk Jobs – 13 Openings This Week

Bilingual IT Help Desk Support
Beyond Bilingual Inc. —Mont-royal, QC
- Up to $60,000 a year
- Full-time
- Bilingual
- English
- Microsoft Office
- Dental care
- Tuition reimbursement
Quick apply
6d
IT User Support I
Intact —Montréal, QC
- $50,900–$62,200 a year
- Full-time
- Hybrid work
- Bilingual
- No experience needed
- English
- Employee stock purchase plan
4d
IT On-site Support Technician
WSP —Montréal, QC
- $67,000–$97,200 a year
- Weekends as needed
- Bilingual
- Computer Science
- English
12d
IT Support Specialist- Montréal, Canada
CoStar Group —Montréal, QC
- $65,000–$90,000 a year
- Full-time
- Remote
- Azure
- Heavy lifting
- Microsoft Office
- Employee stock purchase plan
- Dental care
3d
Service Desk Specialist
Canadian Cancer Society —Montréal, QC
- $55,000–$60,000 a year
- Full-time
- Hybrid work
- Bilingual
- Customer service
- English
Quick apply
IT Support Technician L1-L2
MSP OPERATIONAL CORP —Montréal, QC
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Excel
Quick apply
Help Desk Support Technician [#4923]
Alteo —Montréal, QC
- Bilingual
- Computer science
- Computer Science
- Flexible schedule
Application Support Analyst
Société Générale —Montréal, QC
- Hybrid work
- Computer Science
- Engineering
- English
IT Store Support Technician
Ardene —Laval, QC
- Full-time
- Bilingual
- Microsoft Excel
- Customer service
Quick apply

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Support informatique senior (N2) - Senior IT Support (L2)
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Excellentes aptitudes en service à la clientèle et capacité d’expliquer des enjeux techniques en termes simples. Cegep or university degree in related fields.
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Technical Support - Clinical Service Desk Helpdesk Associate
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Bilingual IT Help Desk Support

Beyond Bilingual Inc.
Mont-royal, QC

Quick apply

Job details

Permanent | Full-time
6 days ago

Benefits

Casual dress
Dental care
Tuition reimbursement
Vision care

Skills

Bilingual
French
Post-secondary education
English
Microsoft Office
Analysis skills
Remote access software
Computer networking
Organizational skills
MacOS
IT
Communication skills
Time management
VPN

Full job description

Bilingual IT Help Desk Support

Location: Mont-Royal, Montreal
Job Type: Full-Time, Permanent

Work Arrangement: 100% Onsite (Corporate Office)
Schedule: Monday to Friday, 8:00 AM – 5:00 PM (1-hour lunch)
Salary: up to 60,000 per year

Company Overview

Our client is a leader in their industry and continues to grow, operating an integrated network of retail stores that provide a full range of clothing choices within various niches. They offer an inclusive, supportive, and growth-oriented work environment.

Perks & Benefits

Company-paid health, dental, and vision benefits (after 6 months)
Employee discounts
Casual dress code
Comprehensive training and onboarding
Supportive, family-oriented work atmosphere
Tuition reimbursement opportunities
Tremendous career advancement potential

Job Overview

The Bilingual IT Help Desk Support role is responsible for providing user support and customer service for company-supported computer applications and platforms. This position is focused on troubleshooting problems and advising users on the most appropriate course of action to resolve technical issues.

Duties and Responsibilities

Act as the primary point of contact for users, handling inquiries related to support, policies, and procedures.
Assign and escalate technical issues to the appropriate IT Systems Support technician, supporting corporate offices. There are a total of 10 corporate offices, with 4 being directly supported by this role.
Maintain ongoing communication with users, ensuring they are always informed about the status of their support tickets.
Follow up with assigned personnel to ensure that reported problems are resolved in a timely manner.
Document and maintain solutions within the appropriate support systems for future reference.
Escalate recurring or unresolved problems to the IT Support Team Lead after all troubleshooting efforts have been made.
Proactively identify opportunities for improvement and collaborate with the Manager, IT Support, to implement processes that enhance Help Desk operations.

Qualifications

Post-secondary education in a related field or an equivalent combination of education and experience
At least one year of experience in an information technology role, specifically in providing computer support.
Strong understanding of Windows 11/8, Mac OSX, and Microsoft Office applications.
Experience with Windows domain networking, local area networking, remote access software, VPN, and virtual machine (VM) technology troubleshooting.
Background in end-user support, including assisting and training users.
Technical writing skills.
Proficiency in Microsoft Office.

Related Work Skills

Ability to build effective relationships with users.
Strong verbal and written communication skills.
Team player who works well in collaborative environments.
Effective time management and multitasking abilities.
Excellent organizational skills and the ability to prioritize multiple tasks.
Proven ability to perform well under pressure and meet deadlines.
Strong analytical and problem-solving skills.
Solid technical understanding and the capacity to learn new programs quickly.
Self-motivated, energetic, and able to adapt quickly to changes.
Willingness to work a flexible schedule as needed.

Job Types: Full-time, Permanent

Application question(s):

Must have a minimum of 1 year experience in an information technology role, specifically in providing computer support.
Must have technical writing skills.
Must have a strong understanding of Windows 11/8, Mac OSX, and Microsoft Office applications.

Language:

Fluent French and English spoken and written. (required)

Work Location: In person

Quick apply

Refine Your Search

computer help desk jobs in montréal, qc

Bilingual IT Help Desk Support

IT User Support I

IT On-site Support Technician

IT Support Specialist- Montréal, Canada

Service Desk Specialist

IT Support Technician L1-L2

Help Desk Support Technician [#4923]

Application Support Analyst

IT Store Support Technician

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