montréal, qc director of customer service Jobs – 34 Openings This Week

Head of PMO (Project Management Office)
Belron Canada —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- English
- Master's degree
Director, Sales Operations
Excelitas Technologies —Montréal, QC
- $155,000–$180,000 a year
- Full-time
- Sales
- Salesforce
- Finance
Quick apply
Directeur.trice expérience client/Customer Experience Director
Group Must Société —Laval, QC
- Bilingual
- Management
- Sales
Director of Client Services
Chrono Innovation —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- English
- Java
Quick apply
Strategy Director
Lightspeed Commerce, Inc. —Montréal, QC
- $160,000–$200,000 a year
- Full-time
- Hybrid work
- English
- Master's degree
- No university degree
- Paid time off
Quick apply
Directeur principal- directrice principale, Habilitation/Senior Director, Enablement
ADP —Montréal, QC
- $172,300–$222,300 a year
- English
- Master's degree
- Administrative experience
- Wellness program
- Designated paid holidays
Key Account Director(Culinary experience mandatory)
HRC Global Services —Montréal, QC
- $80,000–$85,000 a year
- Full-time
- Sales
- Hotel
- Business development
Quick apply
1h
Director Talent Management & Organizational Alignment
WTW —Montréal, QC
- Full-time
- Sales
- English
- Master's degree
Director, Strategic Insights
Reitmans (Canada) Ltée/Ltd —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- English
- AI
- Tuition reimbursement
- Paid time off
Quick apply
14d
Head of Operations at Fulltime
Valsoft Corporation —Montréal, QC
- Full-time
- Bilingual
- English
- Bachelor's
- Paid time off
Quick apply
Account Director, Enterprise Unit
Clever Digital Marketing —Montréal, QC
- $120,000–$150,000 a year
- Full-time
- Remote
- Sales
- Marketing
- Supervising experience
- Dental care
- Vision care
Quick apply
6d
Director and Head - Business and Regulatory Risk Management
Scotiabank —Montréal, QC
- Bilingual
- English
- Finance
Sr. Director, E-commerce
Groupe Dynamite Inc. —Mont-royal, QC
- Full-time
- Sales
- Marketing
- Merchandising
Senior Director IT Delivery and Innovation
National Bank of Canada —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- Computer Science
- Engineering
- Wellness program
- Employee assistance program
13d
Director Retail Servs
PGW Auto Glass ULC —Laval, QC
- Hybrid work
- Travel
- Leadership
Quick apply
sales director (except retail and wholesale)
Gestion de Matériel Aérospatial AMM inc. —Saint-leonard, QC
- $100,000 a year
- Temporary
- Microsoft Excel
- Inventory control
- Sales
- Dental care
- Flexible schedule
14d
Director, Clinical Implementation and Customer Experience (Full-time)
Lumenix —Montréal, QC
- Full-time
- Microsoft Powerpoint
- Bilingual
- Nursing
Quick apply
Sales Director
Dakis Inc. —Montréal, QC
- Sales
- English
- Team management
Director - Leasing Negotiator
Reitmans (Canada) Ltée/Ltd —Montréal, QC
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- Tuition reimbursement
- Paid time off
Quick apply
Sales and Marketing Director
Marriott International, Inc —Montréal, QC
- From $110,000 a year
- Full-time
- Bilingual
- Sales
- Marketing
Director, User Experience
Groupe Dynamite Inc. —Mont-royal, QC
- Full-time
- Master's degree
- Bachelor's
- No university degree
Directeur, Services de Vente au Détail / Director of Retail Services
PGW Auto Glass ULC —Laval, QC
- $100,000 a year
- Hybrid work
- English
- Continuous improvement
- Travel
- Dental care
- Paid time off
Quick apply
Directeur logiciel - Produits connectés / Director of Software, Connected Products
Taiga Motors —Montréal, QC
- Full-time
- Hybrid work
- Software development
- Linux
- Automotive diagnostics
Quick apply
Client Delivery Director
Croesus —Laval, QC
- Full-time
- Hybrid work
- Engineering
- Bachelor's
- Continuous improvement
- Profit sharing
Quick apply
12d
Principal Sales Director
Sani Marc Inc —Brossard, QC
- Full-time
- Hybrid work
- Bilingual
- Sales
- Marketing
Quick apply

I want to receive the latest job alerts for director of customer service in montréal, qc

By signing in to your account, you agree to Workopolis's Terms of Service and consent to our Cookie and Privacy Policy.

Head of PMO (Project Management Office)

Belron Canada
Montréal, QC

Apply Now

Job details

Full-time

Skills

Bilingual
French
System architecture
English
Information Systems
Master's degree
Change management
Bachelor's
Business
Leadership

Full job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

In collaboration with the PMO team under their responsibility, the Head of PMO (Project Management Office) is responsible for the success of the IT projects under their management in terms of cost, deadlines, and the quality of deliverables, while ensuring that these projects adhere to business priorities and management models established by Belron Canada.

They direct the activities and resources necessary to achieve the objectives of their mandate, from planning to implementation.

Possessing strong influence, the Head of PMO (Project Management Office) is responsible for promoting best practices in project management and for driving their evolution through the documentation, integration, application, and acceptance of different project management approaches and methodologies (agile and traditional) by their teams and the entire organization.

Responsibilities

1. Manage the PMO Team

Ensure the team optimizes delivery efficiency in terms of both speed and quality.
Establish overall and individual objectives for each team member, aligned with IT and Belron objectives.
Mentor team members and advise them on delivery challenges.
Implement and support departmental engagement initiatives.
Coach and develop staff, oversee the onboarding of new employees, and provide development plans.

2. Responsible for the Success of IT Projects

Manage programs: milestones, success criteria, resources, and delivery according to the methodology.
Chair project reviews and communicate project status to management.
Ensure projects are properly planned and executed.
Advise and guide the project organization.
Develop recovery plans when scope, schedule, or cost deviations occur.
Interact with management and departments to resolve issues.
Coordinate with other IT teams (Infrastructure, Architecture, Service Delivery).
Ensure deliverables meet business priorities and Belron Canada's management models.

3. Responsible for the evolution of project management practices

Ensure that processes, procedures, and policies are known, applied, and improved.
Conduct lessons learned analyses and implement corrective actions.
Define and develop best practices in project management.
Train and ensure a shared understanding of the project framework.
Communicate methodologies to IT and business teams.
Periodically perform quality control of the project framework.

Qualifications

Bachelor's degree in Business Administration, Information Systems, or a related field
Master or Graduate degree is an asset
Minimum of 15 years of leadership experience, including 10 years managing executives/managers
Proven credibility and experience as a Senior Project Manager
Bilingual (spoken/written) in French and English – Canadian and International clientele
Senior project manager with expert-level knowledge of project and change management methodologies, techniques, processes, and approaches.
Understanding of systems architecture and their interrelationships.
Skills in budget, cost, and profitability management

#LI-Hybrid

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

Apply Now

Refine Your Search

director of customer service jobs in montréal, qc

Head of PMO (Project Management Office)

Director, Sales Operations

Directeur.trice expérience client/Customer Experience Director

Director of Client Services

Strategy Director

Directeur principal- directrice principale, Habilitation/Senior Director, Enablement

Key Account Director(Culinary experience mandatory)

Director Talent Management & Organizational Alignment

Director, Strategic Insights

Head of Operations at Fulltime

Account Director, Enterprise Unit

Director and Head - Business and Regulatory Risk Management

Sr. Director, E-commerce

Senior Director IT Delivery and Innovation

Director Retail Servs

sales director (except retail and wholesale)

Director, Clinical Implementation and Customer Experience (Full-time)

Sales Director

Director - Leasing Negotiator

Sales and Marketing Director

Director, User Experience

Directeur, Services de Vente au Détail / Director of Retail Services

Directeur logiciel - Produits connectés / Director of Software, Connected Products

Client Delivery Director

Principal Sales Director

I want to receive the latest job alerts for director of customer service in montréal, qc

Related Searches

Job seeker tools

Employer Tools

Browse

Stay Connected