Montréal, Qc Director of customer service Jobs – 36 Openings This Week

Director, Customer Delivery & Services
Novisto —Montréal, QC
- Team management
- AI
- Flexible schedule
Quick apply
Director of Client Services
Chrono Innovation —Montréal, QC
- Full-time
- Hybrid work
- English
- Project management
- Bachelor's
Quick apply
Disability Associate Director
iA Groupe financier / iA Financial Group —Montréal, QC
- $100,000–$130,000 a year
- Hybrid work
- English
- Bachelor's
- Quality Control
- Employee stock purchase plan
- Disability insurance
7d
Director, Contact Centre & Group Operations
Vacances Air Canada / Air Canada Vacations —Montréal, QC
- Full-time
- Hybrid work
- Hospitality
- English
- Bachelor's
- Dental care
Quick apply
8d
Director, Clinical Implementation and Customer Experience (Full-time)
Lumenix —Montréal, QC
- Full-time
- Microsoft Powerpoint
- Nursing
- Sales
Quick apply
Directeur d'Ingénierie / Director of Engineering
BellatRx —Pointe-Claire, QC
- Full-time
- Engineering
- English
- Bachelor's
Quick apply
Responsable des comptes recevables | Head of Accounts Receivable
Parcelz Inc —Montréal, QC
- Full-time
- Hybrid work
- English
- Analysis skills
- QuickBooks
Quick apply
Directeur(rice) associé(e) des ventes / Associate Sales Director
IVARI —Montréal, QC
- $66,500–$85,000 a year
- Immediate opening
- Remote
- CRM software
- Business development
- Presentation skills
- Wellness program
- Dental care
Quick apply
9d
Directrice du Marketing Digital/Digital Marketing Director
Bixlers —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- Marketing
- Social media management
Quick apply
1d
Directeur(trice) principal(e), FP&A et projets spéciaux-Senior Director, FP&A and Special Projects
Groupe Amiel —Laval, QC
- Full-time
- ERP systems
- Finance
- Master's degree
- Dental care
- Paid time off
Quick apply
18h
Directeur(trice) principal(e), Comptabilité et opérations financières - Senior Director, Accounting
Groupe Amiel —Laval, QC
- Full-time
- Finance
- Analysis skills
- Bachelor's
- Dental care
- Paid time off
Quick apply
20h
Director Merchandising
RW&CO —Montréal, QC
- Full-time
- Hybrid work
- Inventory control
- Sales
- Marketing
- Tuition reimbursement
- Paid time off
Quick apply
11d
Head of Partnerships
Booxi —Montréal, QC
- Full-time
- Remote
- English
- Business development
- Travel
- Flexible schedule
Quick apply
Director Retail Stores
Maison Birks —Montréal, QC
- Full-time
- Business development
- Bachelor's
- Recruiting
- Paid time off
- Employee assistance program
Quick apply
13d
Shopify Practice Director
Valtech Group —Montréal, QC
- Full-time
- PMP
- Salesforce
- English
- Profit sharing
- Employee assistance program
Directeur.trice principal.e, opérations de l'expérience client // Senior Director, Customer Experience Operations
SSENSE —Montréal, QC
- Hybrid work
- CRM software
- DevOps
- Engineering
- Dental care
- Employee assistance program
Quick apply
Director Retail Operations & Strategic Partnerships
PGW Auto Glass ULC —Laval, QC
- Hybrid work
- Sales
- English
- Master's degree
Quick apply
Sales Director
Dakis Inc. —Montréal, QC
- CRM software
- English
- Business development
Directeur régional des technologies de l’information - Région de Montréal/Information Technology Regional Director - Montreal
MDA —Sainte-Anne-de-Bellevue, QC
- Full-time
- Computer science
- PMP
- English
- Disability insurance
- Dental care
Strategic Payments Partnerships Director
Lightspeed Commerce, Inc. —Montréal, QC
- Full-time
- Hybrid work
- Business development
- Financial services
- Communication skills
- Paid time off
Quick apply
10d
Category Director ( Seasonal)
Rona —Boucherville, QC
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Marketing
Quick apply
14d
Account Director (Ford)
VML —Montréal, QC
- Hybrid work
- Budgeting
- In-person
- Marketing
Quick apply
Account Director (Ford)
VML Canada (English) —Montréal, QC
- Hybrid work
- Budgeting
- In-person
- Marketing
Quick apply
Senior Director, Enterprise Data & Governance
Lightspeed Commerce, Inc. —Montréal, QC
- Full-time
- Hybrid work
- Salesforce
- English
- SQL
- Paid time off
Quick apply
Directeur(trice) des programmes de Fidelite - Director Loyalty Programs
Foodtastic —Montréal, QC
- Full-time
- English
- Presentation skills
- Quick service & fast food restaurant
- Disability insurance
- Dental care
Quick apply

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Director, Customer Delivery & Services

Novisto
Montréal, QC

Quick apply

Job details

Benefits

Stock options
Flexible schedule

Skills

Jira
Quality improvement planning
Pricing
Operations management
Coaching
Strategic leadership
Process improvement
Quality management
Change management
Team management
Certified Scrum Master
SaaS
AI
Business strategy and management experience
Business process improvement

Full job description

The Director, Customer Delivery & Services will define the vision, strategy, and commercial success of Novisto's global services organization—not just its operations.

You will transform Customer Delivery into a scalable, revenue-generating business that accelerates customer value through implementation, advisory, enablement, and value realization services.

Your focus is threefold: build a commercially accountable services business, elevate customer outcomes by improving time-to-value and adoption, and create a delivery model that scales through people, processes, technology, and product.

With deep ESG expertise provided by our senior analysts, you'll focus on designing the operating model, delivery strategy, and commercial approach that enable exceptional customer outcomes at scale.

Key Responsibilities:

Services Strategy and Commercial Ownership

Define and execute the global services strategy: the portfolio of implementation, advisory, enablement, and realization offerings, and the roadmap to strengthen it
Own the services operating plan, revenue, and margin, reporting on attach rate, advisory conversion, and services revenue contribution
Own the services catalog and rate card: inclusions, exclusions, pricing, and scoping standards, in partnership with the VP CS and pricing stakeholders
Give CSMs clear guidance on what is billable, and standardize advisory scoping, proposals, and credit tracking

Customer Value and Delivery Quality

Establish service delivery standards that improve time-to-value, solution adoption, customer confidence, and successful completion of critical reporting and assurance milestones
Build delivery governance: quality reviews, milestone checkpoints, and clear escalation paths across services and support
Ensure delivery quality and customer outcomes are measured alongside operational efficiency and financial performance

Services Operations and Delivery Management

Build and own the services queue end to end: intake, triage, assignment, prioritization, and delivery against committed dates, with published SLAs so internal partners and customers know what to expect without chasing
Build a coverage and ownership model so account knowledge survives absences and transitions, backed by delivery dashboards on throughput, cycle time, and aging
Build a capacity and utilization model from ticket and delivery data, forecast demand against the ESG reporting calendar (CDP, EcoVadis, S&P seasons), and staff ahead of peaks
Give CS leadership a monthly view of capacity, delivery performance, and the unit economics of services work

Scalable Delivery Organization

Turn high-volume, repetitive delivery work (initial metric setup and configuration, digitization, backfills, bulk imports, field mapping) into standardized, AI-assisted workflows with measured time savings
Build the playbook library so quality does not depend on who picks up the ticket
Partner with Product so recurring delivery friction feeds the platform roadmap, making the product itself a scale lever
Set an efficiency agenda with targets, so scale comes from design rather than headcount or heroics

People Leadership and Partnership

Act as the direct people leader for the ESG Analyst and Customer Support teams: weekly 1:1s, coaching, performance feedback, and escalation support
Protect the teams' strong development culture; route deep ESG-technical questions to senior analysts rather than arbitrating methodology personally
Partner with CSM leadership on staffing new deals, and with Onboarding peers on handoffs and escalations
Contribute as a member of the CX leadership team, shaping how delivery works across the customer lifecycle

Job Requirements

7+ years of experience in SaaS Professional and Advisory Services
Defined services strategy and owned a services number (operating plan, revenue, margin, attach rate, or utilization), with the judgment to know what to charge for and what to invest in the relationship
Built or scaled a professional services or services operations function in B2B SaaS serving enterprise customers
Hands-on experience packaging services: catalogs, rate cards, scoping standards, and margins
Implemented delivery infrastructure: SLAs, quality governance, capacity models, dashboards (Jira, PSA tools, or equivalent)
Concrete, measured examples of AI or automation adoption in delivery work
People leadership of specialist teams, with evidence of driving process change without losing the people
Nice to have: experience leading multiple teams or leaders as a delivery organization scales
Nice to have: exposure to ESG, sustainability, carbon accounting, or the reporting ecosystem (CDP, EcoVadis, GRI, ISSB, CSRD)

What we offer

Join an early-stage, well-financed company
Advance Novisto's purpose of contributing to the sustainability of the economy, environment, and society by empowering companies to make better decisions and disclosures through our ESG data management software
Contribute your knowledge and insights to increase awareness and knowledge of sustainability
Generous health benefits (100% Insurance coverage & access to Dialogue's telemedicine app)
Flexible schedules & opportunity to work remotely
4 weeks of vacation
Stock option plan
If you prefer to work at the office, we have a beautiful office in Old Montreal, close to downtown and steps away from a metro (subway) station

Quick apply

Refine Your Search

director of customer service jobs in montréal, qc

Director, Customer Delivery & Services

Director of Client Services

Disability Associate Director

Director, Contact Centre & Group Operations

Director, Clinical Implementation and Customer Experience (Full-time)

Directeur d'Ingénierie / Director of Engineering

Responsable des comptes recevables | Head of Accounts Receivable

Directeur(rice) associé(e) des ventes / Associate Sales Director

Directrice du Marketing Digital/Digital Marketing Director

Directeur(trice) principal(e), FP&A et projets spéciaux-Senior Director, FP&A and Special Projects

Directeur(trice) principal(e), Comptabilité et opérations financières - Senior Director, Accounting

Director Merchandising

Head of Partnerships

Director Retail Stores

Shopify Practice Director

Directeur.trice principal.e, opérations de l'expérience client // Senior Director, Customer Experience Operations

Director Retail Operations & Strategic Partnerships

Sales Director

Directeur régional des technologies de l’information - Région de Montréal/Information Technology Regional Director - Montreal

Strategic Payments Partnerships Director

Category Director ( Seasonal)

Account Director (Ford)

Account Director (Ford)

Senior Director, Enterprise Data & Governance

Directeur(trice) des programmes de Fidelite - Director Loyalty Programs

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