ABOUT US
Doepker Industries is a leading Canadian manufacturer of highway semi-trailers. We are continually developing new and innovative designs for our customers across Canada and have won awards and been recognized for business excellence and innovation since 1948.
We are currently looking for a permanent full-time Service Coordinator to join our team at our Moose Jaw location.
WHAT YOU’LL DO
Reporting to the After-Sales Service Manager, the Service Coordinator is a key leader in Doepker’s trailer collision, refurbishing, and repair department. As the point person on the sales team, you will ensure we deliver a high level of customer satisfaction while achieving revenue and margin targets.
KEY ACCOUNTABILITIES
· Selling and marketing Doepker’s top-of-the-line trailer collision, refurbishing and service work to trailer owners across Western Canada.
· Securing service work that meets budget, generates revenue, and matches the capacity of the team.
· Assisting with developing and updating monthly and yearly service budgets.
· Evaluating and controlling margin, costs and labor within the trailer body and refurbishing bay.
· Handling and quoting retail service work and communicating with customers accordingly.
· Ensuring customer concerns regarding service-related and warranty-related repairs are dealt with in a timely and controlled manner.
· Accurately scheduling all warranty and service jobs to integrate with new trailer production schedules.
· Ordering and coordinating all parts required to complete service and repair jobs on time.
· Ensuring all parts and labor used on jobs and work orders are tracked accurately and within Doepker internal systems and applied to appropriate work orders.
· Communicating with team members in other departments in a professional manner to ensure jobs are completed safely and on time.
WHAT WE’RE LOOKING FOR
· Five or more years’ experience in a commercial transport or automotive collision environment quoting jobs and working with insurance companies.
· Collision or mechanical training within semi-trailer, commercial transport or the automotive industry would be an asset.
· Excellent communication and presentation skills to effectively convey value propositions, build relationships, and influence decision-makers.
· Bachelor's degree in business administration, marketing, or a related field would be an asset.
· Technical and structural knowledge of Doepker products and components will be essential.
· Class 1A license and two years or more experience driving commercial truck would be an asset.
WHAT WE OFFER
· A continuous improvement atmosphere where we value your ideas
· Training and development opportunities
· Benefits package and Company-matched pension plan
Pay: $75,000.00-$100,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- RRSP match
- Vision care
Location:
- Moose Jaw, SK S6H 6S3 (required)
Work Location: In person
