Mount Forest, On Administrative support occupations Jobs – 1 Openings This Week

Front Desk Agent
Highland Pines Resort —Belwood, ON
- $17.60 an hour
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply

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Front Desk Agent

Highland Pines Resort
Belwood, ON

Quick apply

Job details

Temporary | Seasonal | Full-time

Benefits

Company events
On-site parking

Skills

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Front desk
Guest services
Phone etiquette
Driving Licence

Full job description

Overview
Join our dynamic hospitality team as a Front Desk Agent, where you will be the welcoming face and first point of contact for our guests. This energetic role offers the opportunity to create memorable guest experiences by delivering exceptional customer service and ensuring smooth front desk operations. Your enthusiasm and professionalism will set the tone for guests’ entire stay, making each visit enjoyable and seamless. Whether managing check-ins, handling guest inquiries, or coordinating with other departments, your proactive approach will drive guest satisfaction and contribute to our welcoming resort environment.

Responsibilities

Deliver superior customer service to internal and external guests.
Foster effective interdepartmental communication and collaboration to support an exceptional guest experience, including coordinating resort activities and events with other departments.
Build and maintain positive, professional working relationships with colleagues.
Comply with all applicable workplace regulations and legislation related to health and safety, accommodation standards, and company policies and procedures.
Adhere to established quality assurance standards and expectations.
Maintain thorough knowledge of the resort and the surrounding area.
Respond accurately and promptly to guest inquiries regarding seasonal and transient rates, resort policies (i.e. License of Occupation), events, activities, and general information.
Manage guest arrival and departure processes efficiently and professionally.
Demonstrate excellent telephone etiquette when handling incoming calls and reservation inquiries.
Create and manage reservations via telephone, written correspondence, and in-person interactions.
Complete all special billing requests accurately and in a timely manner.
Maintain responsibility for a cash float and process payments accurately.
Present and explain charges to customers and collect payments when required.
Conduct store inventory counts and maintain inventory records.
Perform general administrative and office duties as assigned.
Support guests and staff safety by maintaining knowledge of crisis response and emergency procedures.
Work scheduled shifts, including weekends and holidays, as required.
Perform other reasonable duties as assigned by Supervisors or Managers.

Requirements

Previous Front Desk or Guest Services experience an asset
Experience in Online Reservation and Park Management Software is an asset
Experience in managing a cash float
Experience in Microsoft Office – Outlook, Word, and Excel
Ability to effectively communicate both verbally and in writing
Ability to work individually as well as part of a team
Exceptional problem solving and guest recovery skills
Must be a self-motivated and well-organized individual
Professional appearance and manner

Job Types: Full-time, Seasonal
Contract length: 6.5 months

Pay: $17.60 per hour

Expected hours: 40 per week

Benefits:

Company events
On-site parking

Application question(s):

Are you able and willing to work on weekends (Fridays, Saturdays, and Sundays) and holidays?
Are you able and willing to work the Labour Day weekend?
Are you able to work until mid-October? Full-time (40hrs/week) or part-time? If part-time, how many hours per week could you commit to?

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

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