Customer Support Liaison & AR/AP Specialist
Be the welcoming first point of contact for our customers while keeping receivables and payment administration organized and accurate.
Schedule: Monday to Friday, 8:00 a.m. to 4:30 p.m.
Required experience: Accounts receivable and accounts payable
About the Role
SECURCO is seeking an organized, service-focused professional to serve as a primary front-line contact for clients, visitors, and internal staff. This position combines reception and customer support with accounts receivable, payment processing, cancellation administration, and office coordination.
The successful candidate will create a professional and welcoming customer experience, maintain accurate records, and ensure customer concerns and payment matters are acknowledged, documented, and routed promptly.
Key Responsibilities
Customer Service and Front Desk
Greet visitors and provide a professional, welcoming front-office experience.
Manage incoming calls and respond to general customer inquiries by phone, email, and in person.
Direct clients, visitors, calls, and messages to the appropriate team member or department.
Take clear, complete messages and communicate them promptly.
Manage the daily monitoring updates and invoices email, actioning or routing items as required.
Complete general filing and related front-office administration.
Customer Troubleshooting Intake
Receive and clearly document customer concerns and basic troubleshooting requests.
Provide simple troubleshooting assistance when appropriate and within approved procedures.
Refer technical matters to Service, Dispatch, or Management as required.
Ensure unresolved issues are handed off to the correct department and escalate customer-impacting concerns or retention risks.
Accounts Receivable and Payment Administration
Follow up professionally on outstanding customer invoices and maintain monthly bring-forwards.
Process customer payments and recurring-payment setups through Moneris.
Post daily payments and enter cash receipts in Sage.
Prepare cheque deposits and maintain accurate AR and payment records.
Communicate internally regarding receivables and escalate overdue, sensitive, or unusual payment matters to Management.
Cancellations, Office Administration, and Records
Maintain the cancellation checklist and communicate cancellations to the appropriate internal team members.
Confirm that AR and payment-related cancellation items have been reviewed and escalate retention concerns.
Monitor office supply levels, order supplies as required, and keep common supplies organized.
Handle customer payment, AR, and business records discreetly and in accordance with company privacy and record-keeping requirements.
What You Bring
Previous hands-on experience with both accounts receivable and accounts payable is required.
Experience in customer service, reception, office administration, or a comparable role is strongly preferred.
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What You Bring (continued)
Professional, clear, and courteous communication by phone, email, and in person.
Strong organization, follow-through, and the ability to manage competing priorities.
Accuracy and attention to detail when processing payments and maintaining customer records.
Sound judgment, discretion, and respect for confidential customer and financial information.
Comfort using payment, accounting, and business administration systems; experience with Moneris, Sage, or similar platforms is an asset.
The ability to recognize when a request can be handled directly and when it requires escalation.
A reliable, collaborative approach and a genuine commitment to helping customers.
About SECURCO
SECURCO provides security and life-safety solutions to customers across Vancouver Island and British Columbia. Our team is focused on dependable service, clear communication, and practical solutions that protect the people and organizations we serve.
How to Apply
Please submit your résumé and a short cover letter outlining your relevant customer service, accounts receivable, payment processing, or office administration experience.
Pay: $25.00-$32.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Experience:
- AR/AP with SAGE: 1 year (preferred)
Work Location: In person
