About Vancouver Island Ferry Company (VIFC) and Hullo
We’re the Vancouver Island Ferry Company, a modern Canadian ferry company transforming how we travel in British Columbia. It’s all about being an easier, faster, and more enjoyable ferry experience.
Headquartered in Nanaimo and operating under our service brand Hullo, we will provide service between downtown Vancouver and Nanaimo. We’re talking comfortable and reliable sailings in around 70 minutes, a seamless booking process complete with reservable seats, and refreshments that will be just that…fresh. Say goodbye to the biggest pain points of travel and be ready to be welcomed aboard with a smile and a “hullo”.
The Hullo Culture
At Hullo, we're all about taking things to the next level! Our obsession with safety and delivering an unforgettable guest experience is only matched by our passion for constant improvement. We don't settle for the ordinary - we encourage our employees to think outside the box, innovate and make waves. With data-driven decision making and a continuous improvement mindset, we are committed to raising the bar in everything we do.
VIFC is an Equal Employment Opportunity employer. We are strongly committed to diversity and inclusion in our organization. All qualified applicants will receive consideration for employment regardless of their race, color, religion, sexual orientation, gender identity, national origin, disability, and any other category protected under applicable law. We welcome all qualified applicants who contribute to the further diversification of ideas.
About the Role
The successful candidate will play a highly visible and important role in the delivery of an amazing guest experience. There will be rotating shifts to manage a full day of exciting operations. Reporting to the Manager - Terminal Operations, our Guest Experience Agents will establish welcoming communication with guests, manage their expectations, and collaborate with all vessel and mariner teams to provide a memorable and seamless experience. This position is for Nanaimo.
This role requires working various shifts, including mornings, evenings and weekends.
Responsibilities
· Promote a customer-centric and friendly approach to service and experience.
· Welcome guests with enthusiasm, ensuring a memorable visit.
· Handle marine and shoreside operations with mooring lines and gangway setup.
· Manage ticket sales, check-in procedures, and inquiries with professionalism.
· Ensure compliance with safety regulations and company policies to protect customers and staff.
· Maintain cleanliness and organization of the terminal and front desk, ensuring all equipment is operational.
· Provide exceptional guest service, addressing complaints and feedback with professionalism and empathy.
We’re Here for You
At Hullo, we prioritize the well-being of our crew and promote a healthy work-life balance. Our unique staffing approach provides predictable schedules, allowing you to plan your life with certainty. We offer full-time permanent positions, a condensed work schedule, paid time off, and opportunities to earn valuable sea time for career advancement.
We get it – sometimes things happen in life that you can’t control. At VIFC, people are our greatest asset, and we want to support you and those you care about beyond the paycheque. That’s why we’ve created a comprehensive health and wellness benefits program to promote your physical and mental well-being so you can perform at your best. Better yet, it’s flexible since one size doesn’t fit all!
- A robust, flexible health spending account – use it for additional health coverage should you need it and/or to support your personal wellness (like paying for your gym membership, sporting equipment, or activity classes)
- Don’t have a family doctor? No worries – we offer 24/7 virtual access to doctors or nurse practitioners to get medical advice or a prescription
- Support your retirement planning with annual employer RRSP contributions
- Annual Paid Vacation
What We’re Looking For
· Ability to stand and move for extended periods.
· Hands-on skills for lifting, carrying, and handling objects up to 50 pounds independently and over 75 pounds with assistance.
· Strong attention to detail and proficiency with technology.
· Minimum of 2 years of experience in hospitality or the ferry/cruise ship industry, including handling customer complaints in fast-paced settings.
· Flexibility to work shifts, including weekends and nights.
· Proven ability to deliver exceptional customer service, managing inquiries and complaints with professionalism and empathy.
· Positive attitude, strong work ethic, and eagerness to learn and grow.
· Excellent problem-solving and critical thinking skills for effective issue resolution.
Preferred but not required:
- Serve it Right
- Food Safe Level 1
-Class 5 driver's license
-First Aid
-Comfortable working out doors
We thank all applicants for their interest, but only those selected for an interview will be contacted.
Job Type: Full-time
Pay: $24.00-$26.00 per hour
