Nepean, On Front desk manager Jobs – 8 Openings This Week

Front Office Manager (Hilton Experience Required)
Hampton Inn Ottawa West —Nepean, ON
- $50,000 a year
- Weekends as needed
- Microsoft Office
- Hotel
- Supervising experience
Quick apply
1d
Guest Service Manager
Holiday Inn & Suites Kanata —Kanata, ON
- $60,000–$64,000 a year
- Weekends as needed
- Serving
- Windows
- Hotel
Quick apply
Front Office Supervisor
Andaz Ottawa —Ottawa, ON
- Weekends as needed
- Customer service
- Hotel
- Administrative experience
- Tuition reimbursement
Full Time Guest Services Lead Partner
Brookstreet Hotel Corporation —Kanata, ON
- $24 an hour
- Weekends as needed
- Bilingual
- Microsoft Word
- Microsoft Excel
Quick apply
2d
Guest Services Manager
MasterBUILT Hotels Ltd. —Kanata, ON
- $52,000–$56,000 a year
- Full-time
- Sales
- Inventory management
- Customer service
Quick apply
Gérant service à la clientèle/ Guest service manager
Moulin Wakefield Mill Hotel and Spa —Wakefield, QC
- Full-time
- Bilingual
- Management
- Hotel
Quick apply
Bilingual Fairmont Gold Supervisor/ Concierge (Part-Time)
FAIRMONT —Ottawa, ON
- $27.50 an hour
- Part-time
- Bilingual
- Microsoft Word
- Serving
Quick apply

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Front Office Manager (Hilton Experience Required)

Hampton Inn Ottawa West
Nepean, ON

Quick apply

Job details

Full-time
1 day ago

Skills

Microsoft Office
Supervising experience
Front desk
Office management
Leadership
Communication skills
Hotel experience
Time management

Full job description

Position Summary

Hampton Inn by Hilton Ottawa West is seeking a motivated, service-focused, and results-driven Front Desk Manager to lead our Front Office team. This role is responsible for overseeing all front desk operations, ensuring exceptional guest experiences, maintaining brand standards, and supporting overall hotel performance.The Front Desk Manager will work a variety of shifts, including mornings, evenings, weekends, and holidays as required. This position serves as the primary Manager on Duty (MOD) during assigned shifts and weekends, providing leadership and support to all hotel departments when necessary.

Key Responsibilities

Front Office Leadership

Lead, coach, and support the Front Desk team to deliver exceptional guest service.
Oversee daily front desk operations including check-ins, check-outs, room assignments, and guest inquiries.
Ensure all Hilton brand standards and hotel policies are consistently followed.
Conduct regular training, coaching, and performance evaluations for front desk associates.
Create and maintain front desk schedules to ensure appropriate staffing levels.
Assist with recruitment, onboarding, and development of new team members.

Guest Experience

Resolve guest concerns and service recovery situations professionally and efficiently.
Monitor guest satisfaction scores and implement action plans for continuous improvement.
Respond to guest feedback, online reviews, and service requests as required.
Ensure all guest interactions reflect Hamptonality and Hilton hospitality standards.

Operations & Administration

Monitor daily arrivals, departures, VIP guests, group blocks, and special requests.
Review and manage front office reports, adjustments, billing discrepancies, and cash handling procedures.
Ensure accuracy of reservations, room inventory, and rate management practices.
Work closely with Housekeeping, Maintenance, Sales, and other departments to ensure seamless operations.
Maintain compliance with safety, security, and emergency procedures.

Manager on Duty Responsibilities

Serve as Manager on Duty during assigned shifts and weekends.
Provide operational leadership and decision-making support across all hotel departments.
Handle escalated guest concerns and emergency situations.
Conduct hotel walkthroughs to ensure cleanliness, safety, and service standards are maintained.
Support team members throughout the hotel as operational needs arise.

Schedule Requirements

This position requires flexibility and availability to work:
Morning and evening shifts
Weekdays and weekends
Holidays as required
Overnight shifts as required
Monday through Sunday based on business demands

The Front Desk Manager is expected to be available for regular weekend Manager-on-Duty coverage and to support the operation during peak occupancy periods.

Qualifications

Minimum 2 years of hotel front office supervisory or management experience preferred.
Experience with Hilton systems (PEP, OnQ) is a must.
Strong leadership, communication, and problem-solving skills.
Ability to work in a fast-paced hospitality environment.
Excellent guest service and conflict resolution abilities.
Strong organizational and time management skills.
Proficiency with Microsoft Office and hotel property management systems.

What We Offer

Free on-site parking
Hilton Team Member Travel Program
Career growth and development opportunities
Supportive and team-oriented work environment

If you are passionate about hospitality, guest satisfaction, and team leadership, we encourage you to apply and become part of our Hampton Inn Ottawa West.

Job Type: Full-time

Pay: $50,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

front desk manager jobs in nepean, on

Front Office Manager (Hilton Experience Required)

Guest Service Manager

Front Office Supervisor

Full Time Guest Services Lead Partner

Guest Services Manager

Gérant service à la clientèle/ Guest service manager

Bilingual Fairmont Gold Supervisor/ Concierge (Part-Time)

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