Nepean, On Service desk analyst Jobs – 14 Openings This Week

Service Desk Analyst
Carleton University —Ottawa, ON
- Computer Science
- Customer service
- In-person
7d
Service Desk Analyst
Infosys —Ottawa, ON
- $57,389–$70,143 a year
- Bilingual
- Doctoral degree
- Customer service
Quick apply
11d
Senior Analyst, Service Desk
Brookfield Renewable —Gatineau, QC
- On call
- Azure
- Microsoft Outlook
- Customer service
Quick apply
Service Management Analyst
Payments Canada —Ottawa, ON
- $73,500–$122,500 a year
- Temporary
- Hybrid work
- Bilingual
- English
- Project management
- Dental care
- Paid time off
Quick apply
Systems Administrator
MDA —Ottawa, ON
- $75,000–$90,000 a year
- Full-time
- Customer service
- Windows
- Travel
- Disability insurance
- Dental care
ITSM Support Analyst
RJR Innovations —Ottawa, ON
- $40,000–$60,000 a year
- Full-time
- Hybrid work
- Bilingual
- Customer service
- No university degree
Infrastructure Systems Analyst (Infrastructure) (RFT 1.0 FTE)
The Royal Ottawa Mental Health Centre —Ottawa, ON
- $58.63–$67.97 an hour
- Full-time
- Bilingual
- Azure
- Computer Science
- Disability insurance
- Dental care
Open Source Research Analyst
NexTech Solutions Canada, Inc. —Ottawa, ON
- $157,000–$208,000 a year
- Full-time
- Remote
- Bilingual
- Computer Science
- English
Senior Technical Analyst, Security Operations
healthcarecan —Ottawa, ON
- $39.03–$56.11 an hour
- Full-time
- Computer science
- Computer Science
- Designated paid holidays
- Dental care
11d
IT Service Manager
General Dynamics Mission Systems - Canada —Ottawa, ON
- $90,000–$115,000 a year
- Full-time
- Hybrid work
- Engineering
- Business development
- Continuous improvement
- Dental care
- Tuition reimbursement
Quick apply
Experience IT Systems Administrator
Arcadion —Ottawa, ON
- $80,000–$90,000 a year
- Full-time
- Azure
- No experience needed
- SQL
Quick apply

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Service Desk Analyst
Carleton University —Ottawa, ON
Committed to engaging customers in a collaborative and proficient manner and is expected to be proactive in dealing with customer problems, finding solutions,…
7d
Service Desk Analyst
Infosys —Ottawa, ON
Managing incidents, service requests, access requests, and user inquiries through telephone, email, chat, self-service portals, and ticketing systems.
$57,389–$70,143 a year
Quick apply
11d

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Service Desk Analyst -Level 1
Buchanan Technologies —Brampton, ON
Demonstrated ability to extract relevant information from customers. Records, tracks, and updates all incidents, service requests (catalog items), and how-to…
$30–$36 an hour
Quick apply
Analyst, Restaurant Systems (6-month contract)
Recipe —Vaughan, ON
20% associate discount dining card and monthly dining allowance valid at participating Recipe brands. Works as first level escalation point for the service desk…
$53,000–$68,200 a year
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Service Desk Analyst

Carleton University
Ottawa, ON

Apply Now

Job details

7 days ago

Skills

Authentication
Computer Science
Customer service
Post-secondary education
Communication skills
VPN

Full job description

Duties and Responsibilities:

The Service Desk Analyst works under the supervision of the ITS Service Desk Supervisor to provide technology services and support to affiliates, faculty, staff, and students. The Analyst provides front line telephone, walk-in, email, service management portal and/or on-site consulting support and solutions by handling incidents from origin through to closure. Duties include troubleshooting, diagnosis, provisioning, guidance, training, and problem solving for a wide variety of technological services and support requests. The analyst functions as a Service Desk team member, working closely with all staff, faculty members, students, student consultants, ITS staff, and Computing Service Units (CSUs).

Qualifications:

The incumbent must possess the following qualifications:

Ability to work well under pressure is a requirement of the position.
Excellent customer service, communication, problem identification and resolution skills.
Committed to engaging customers in a collaborative and proficient manner and is expected to be proactive in dealing with customer problems, finding solutions, communicating with and acting as an advocate for Carleton U community members.
Ability to collect and review customer service metrics, which are used in establishing service limits and monitoring progress against these targets.
Ability to troubleshoot problems and to explain computing related concepts clearly to non-technical clients.
Highly organized and be able to prioritize tasks in a busy environment.
Thorough knowledge of and experience with the campus computing environment is required
Knowledge of a wide variety of commonly used applications currently and previously in use including but not limited to: email, word processing, spreadsheets, calendars, file sharing and storage, remote connectivity, VPN, website editing, data management, video conferencing, printing, password management, teaching and learning software elements, cyber security principle – AAA (Authentication, Authorization and Accountability).
Able to provide training, assistance, and advice as necessary, as well as to write clear, concise documentation to be used both internally and for our clients and/or to be placed on the web for reference.
Provide student staff orientation training sessions, including the creation of documentation, presentation slides, and onboarding packages.

Education and Experience:

The above is normally acquired through the completion of:

Three years of post-secondary education in Computer Science or Information Technology or related discipline.
Four (4) years of work experience with at least two years involving PC support.

HR Note:

Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.

Apply Now

Refine Your Search

service desk analyst jobs in nepean, on

Service Desk Analyst

Service Desk Analyst

Senior Analyst, Service Desk

Service Management Analyst

Systems Administrator

ITSM Support Analyst

Infrastructure Systems Analyst (Infrastructure) (RFT 1.0 FTE)

Open Source Research Analyst

Senior Technical Analyst, Security Operations

IT Service Manager

Experience IT Systems Administrator

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