new brunswick casino manager Jobs – 2 Openings This Week

Casino Shift Manager
Grey Rock Casino —Madawaska, NB
- Temporary
- Bilingual
- Customer service
- English
- Store discount
- Disability insurance
Quick apply
1d

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Casino Shift Manager

Grey Rock Casino
Madawaska, NB

Quick apply

Job details

Temporary | Permanent | Part-time | Full-time | Fixed term contract
1 day ago

Benefits

Casual dress
Store discount
Disability insurance
Dental care
Discounted or free food
Company events
Vision care
Flexible schedule
Life insurance
On-site parking

Skills

Bilingual
French
Customer service
Post-secondary education
Filing
English
Business development
Computer skills
Business
Leadership

Full job description

Position Overview

The Casino Shift Manager is responsible for managing and overseeing casino activities in its entirety during an assigned shift. The Casino Shift Manager ensures successful operations in each department regarding guest satisfaction, employee relations, and ensures compliance with company policies and procedures.

Principal Duties and Responsibilities

Manage casino activities and operations during an assigned shift
Support the development of a healthy internal culture and enforce company values
Serve as a dynamic and energetic leader, fostering teamwork, employee morale, motivation, and open communication
Promote positive customer experiences by providing prompt and courteous services
Possess full knowledge of the Totem Rewards benefits and slot promotions
Deliver and sell casino promotions, programs, and amenities to casino guests
Maintain a professional and positive demeanor
Manage guests’ inquiries, complaints, and disputes (Customer Disputes) through approved problem-solving tactics
Resolve conflicts and coach employees when needed; document conflicts in accordance with HR
Provide timely communication to employees regarding changes
Manage and ensure employees are performing their duties and responsibilities
Ensure employees are in dress code
Train, develop, and motivate employees in coherence with company expectations
Ensure completion of all necessary paperwork, forms, and reports including, but not limited to, FINTRAC reporting, customer disputes, promo award sheets, and found money
Oversee employee opening and closing procedures as per departmental standards
Manage time and attendance during shift, ensuring accuracy of clock in, clock out and break times recorded; adjust if necessary
Review staffing needs and adjust staffing levels according to level of demand
Manage, coordinate, and cover employee breaks
Ensure and audit compliance with the Internal Controls Manual; report observations to the General Manager
Understand and support the different departments in the casino
Understand slot machine malfunctions and how to resolve minor issues
Manage casino promotions
Exercise discretion to provide VIP guests with hospitality arrangements including rooms, beverages, food, and assisting with special requests
Oversee Responsible Gaming program and complete VSE enrollment
Maintain a clean and safe work environment as per company standards
Administrative duties as assigned including inventory; filing; scanning;
Adhere to NBLGC policies and procedures
Adhere to Grey Rock Entertainment Centre internal controls, policies and procedures
Other duties as reasonable and assigned

Working Conditions

May be required to stand, sit or bend for extended periods of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
Must be available to work a rotating shift support the Casino hours of operations (holidays and weekend included)
Must be able to work in a fast-paced environment

Experience & Qualifications Required

Must be 19 years or over
Post-secondary education in Business Management, Commerce or an equivalent combination of education and experience
Casino experience preferred
The ability to lead, delegate, and motivate others
Excellent computer and numerical skills
Exceptional experience in customer service
A good head for business development
Strong organizational and team-working skills
The energy and enthusiasm to deal with gaming promotions
The ability to work to deadlines and cope with the consequent pressure
The energy and enthusiasm to deal with difficult clients
Expert level Fluency in English and French (written and spoken)

Type d'emploi : Temps plein, Temps partiel, Permanent, Contrat à durée déterminée

Avantages :

Assurance Dentaire
Assurance Invalidité
Assurance Vie
Assurance Vision
Événements d'Entreprise
Heures d’arrivée et de départ flexibles
Nourriture à Prix Réduit ou Gratuite
Réductions Tarifaires
Stationnement sur place
Tenue Décontractée

Question(s) de présélection:

This job requires that you are 19 years old or more

Langue:

Bilingue (Obligatoire)

Lieu du poste : En présentiel

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