New Brunswick Customer experience agent Jobs – 7 Openings This Week

Customer Service Specialist
Imperial Manufacturing —Dieppe, NB
- Full-time
- Bilingual
- Customer service
- ERP systems
- Dental care
- Paid time off
Quick apply
Customer Service Agent
Soprema —Dieppe, NB
- Temporary
- Bilingual
- Microsoft Word
- Microsoft Excel
- Profit sharing
2d
Client Experience Agent
Assumption Life —Moncton, NB
- $45,000–$58,000 a year
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Disability insurance
- Dental care
10d
Remote-Customer Service Representative
Aspire Lifestyles —New Brunswick
- $20–$22 an hour
- Weekends as needed
- Remote
- Hospitality
- Spanish
- Customer service
- Dental care
- Paid time off
Bilingual Life Services Representative
Wawanesa —Moncton, NB
- $52,000–$56,000 a year
- Part-time
- Hybrid work
- Bilingual
- English
- Communication skills
Bilingual Call Centre Agent
TigerTel —Moncton, NB
- From $22 an hour
- Weekends as needed
- Remote
- Bilingual
- Customer service
- Windows
- Dental care
- Paid time off
Quick apply
2d

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Customer Service Specialist

Imperial Manufacturing
Dieppe, NB

Quick apply

Job details

Permanent | Full-time

Benefits

Extended health care
RRSP match
Dental care
Paid time off
Company events
Employee assistance program
Vision care
Life insurance
On-site parking

Skills

Bilingual
French
Customer service
ERP systems
English
Microsoft Office
Administrative experience
Data entry
Organizational skills
Computer skills
Communication skills

Full job description

Company Overview

Imperial Manufacturing Group is a leading manufacturer and supplier of heating, ventilation, and structural building products for residential and commercial applications. Recognized as one of Canada's Best Managed Companies - Platinum Club, our employees are valued and recognized as the key to our success; their growth is continually challenged and supported within our dynamic and diversified organization. We believe that our entrepreneurial culture creates an environment that encourages and enables our employees to be at their best every day.

Summary

The Customer Service Specialist supports customers by handling daily order entry, answering questions, resolving issues, and making sure orders are processed correctly from start to finish. This person works closely with customers and internal teams to address concerns related to shipments, returns, credits, deductions, and penalties. The role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Regular hours: Monday through Friday, 8:00 am - 5:00 pm

Responsibilities

Managing the processing of orders to support the operations and customer service team.
Order follow-up with customers as required e.g. informing backorders, revised PO, approvals.
Ensure a high level of processing and accuracy when entering customer orders
Assist customers with inquiries such as pricing and deliveries
Research discrepancies
Provide accurate information to clients
Work closely with consumers, internal and external customers, vendors, and sales agents
Administrative duties
Keep client databases up to date
Dealing with customer complaints
Issue Credits and /or debits to correct discrepancies on orders
Responsible for confirming return authorization to customers
Investigate Penalties charges and disputes
All other duties as assigned

Qualifications

Excellent oral and written communication skills in both official languages (English and French)
Previous customer service, order entry, or administrative experience preferred.
Experience handling credits, deductions, or penalties is a plus.
Strong data entry and computer skills, including experience with ERP systems and Microsoft Office.
Excellent verbal and written communication skills.
Strong attention to detail and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Problem-solving skills with the ability to handle customer concerns professionally.
Ability to work independently and collaboratively with cross-functional teams.

Ready to make a difference? Join us at Imperial Manufacturing Group where your skills will contribute directly to our success story. Apply now and become part of a team that values innovation, growth, and excellence.

Job Types: Full-time, Permanent

Benefits:

Company events
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care

Application question(s):

Are you fluent in spoken and written English and French?

Work Location: In person

Quick apply

Refine Your Search

customer experience agent jobs in new brunswick

Customer Service Specialist

Customer Service Agent

Client Experience Agent

Remote-Customer Service Representative

Bilingual Life Services Representative

Bilingual Call Centre Agent

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