New Brunswick Dispatch manager Jobs – 10 Openings This Week

Service Dispatcher
Irving Oil —Saint John, NB
- $47,840–$59,800 a year
- Full-time
- Computer literacy
- High school diploma or GED
- Analysis skills
Quick apply
6d
Administrative Coordinator
Day & Ross —Saint John, NB
- Nights as needed
- High school diploma or GED
- Mentoring
- Data entry
Quick apply
Service Administrator
Black & McDonald Limited —Dieppe, NB
- $40,000–$47,000 a year
- Full-time
- CRM software
- Microsoft Office
- Administrative experience
Quick apply
Terminal Clerk
Armour Transportation Systems —Saint John, NB
- $35,000–$40,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- High school diploma or GED
Quick apply
Director, Control Centre & Dealer Partnership
Xplore Inc —Fredericton, NB
- Full-time
- Data analysis skills
- Analysis skills
- Team management
Quick apply
Dispatcher (Bilingual French/English)
RB Global —Moncton, NB
- $18.95–$23.69 an hour
- Full-time
- English
- Recruiting
- Cash handling
Quick apply
Boom Truck Driver, Class 3E
Kent Building Supplies —Fredericton, NB
- Full-time
- Customer service
- High school diploma or GED
- Communication skills
Boom Truck Driver
Kent Building Supplies —Sussex, NB
- Full-time
- Customer service
- High school diploma or GED
- Communication skills

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Service Dispatcher

Irving Oil
Saint John, NB

Quick apply

Job details

Full-time
6 days ago

Benefits

Paid vacation

Skills

Call center experience
Computer literacy
Post-secondary education
Process improvement
High school diploma or GED
Analysis skills
Decision making
Client services
Customer service orientation
Organizational skills
Computer skills
Work order management
Dispatch experience
Communication skills
Client interaction
Team coordination
Analytics

Full job description

As a Service Dispatcher, you will coordinate service and delivery activities between customers, Drivers, Technicians, and field operations to ensure safe, timely, and efficient service. Your goal will be to provide an exceptional customer experience by managing service requests, resolving issues, and ensuring customers receive the support they need. Your success will be measured by effectively prioritizing and dispatching work, solving customer concerns, and collaborating with internal teams to deliver reliable service.

What We Offer:

Work Environment – Work onsite at our Crown Street location in Saint John, NB with access to our fitness facility
Competitive Compensation - Including an annual bonus plan, pension plan, and parking allowance
Flexible Benefits Plan – In effect from day one and offers three levels of coverage to select from to meet your unique, personal needs
Paid Vacation - Plus an annual option to purchase additional vacation, too
Wellness Support – With an annual wellness allowance, paid personal care days, and a 24/7 Employee & Family Assistance Program
Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities:

Receive emergency and non-emergency calls from customers and record significant information, which is used to create work orders
Partner with Load builders, maintain connection with both the customer and field representative in the execution of scheduled work
The Dispatcher is responsible for executing on the schedule that the Load builder creates with ongoing communication between the two roles
Apply knowledge and application policies and procedures effectively to determine when it is a critical process and when to apply them. Understand the sales processes to ensure customers are billed appropriately
Prioritize work and escalate emergency calls where required, rescheduling less critical work
Deliver status updates and pertinent information as required to Operations Managers and various internal parties
Bring forward and implement recommendations to optimize performance and proactively resolve issues, determining who will assist when required
Maintain call center metrics including average handle time, after call work and returned calls
Provide guidance to Customer Service Representatives and Sales Representatives regarding building codes and gas codes, details regarding the technicians' schedules, and if the company can fulfill certain types of customers’ requests

Your Skills :

Strong communication skills with an ability to quickly build rapport and maintain relationships
Problem solving/decision making skills as well as an ability to multi-task
Computer literacy is required, good organizational skills, strong analytical skills, and good interpersonal skills
Ability to work well with others is required

Your Experience:

Post-secondary degree or equivalent experience is an asset
3-5 years’ experience in dispatch or a related field, preferably in a contact center or transportation environment
Team player that can accept shared responsibility

The expected salary range for this position is $47,840 -$59,800. Placement within range will be based on relevant experience, qualifications, and skills.

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.

Job Requirements - Work Experience

Customer Service

Job Requirements - Education

Diploma/High School Equivalent

Quick apply

Refine Your Search

dispatch manager jobs in new brunswick

Service Dispatcher

Administrative Coordinator

Service Administrator

Terminal Clerk

Director, Control Centre & Dealer Partnership

Dispatcher (Bilingual French/English)

Boom Truck Driver, Class 3E

Boom Truck Driver

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